Provider profile
XSI Disaster Services
Provider snapshot
What this listing says
Marietta and north Metro Atlanta homeowners dealing with water damage, fire damage, or mold who want a family-owned restoration company with three office locations and 24/7 availability.
Best for
- Homeowners in Marietta, Alpharetta, or Ball Ground dealing with water damage who need same-day emergency response.
- Property owners who want a single company to handle water extraction, structural drying, and any resulting mold remediation under one contract.
- Commercial property managers in Metro Atlanta who need a restoration company for recurring flood or water damage events across multiple locations.
About this company
XSI Disaster Services is a family-owned restoration company based in Marietta, Georgia, with additional offices in Alpharetta and Ball Ground. They handle water damage, fire damage, mold remediation, asbestos removal, and a range of cleaning services. They have been serving Metro Atlanta since 2006.
Their mold page focuses heavily on educating homeowners about why bleach does not kill mold on porous surfaces. They mention working with a sub-contractor hygienist for mold remediation, which is worth asking about since it means the actual mold work may not be done by XSI's own crew. Their water damage page describes structural drying with air movers and dehumidifiers, daily moisture monitoring, and document restoration for water-damaged files and books.
Services
Service area
Headquartered in Marietta, Georgia, with additional offices in Alpharetta and Ball Ground. They claim to serve all of Metro Atlanta. Reviews confirm work in the greater Atlanta area, but specific suburbs and counties beyond their three office locations are not detailed.
Review consensus
Greg is the most frequently named person across reviews, praised for fast response times, honest assessments, and hands-on project management. Multiple reviewers describe him showing up immediately or the same day. Rodney and Randy are mentioned alongside Greg for attentive, trustworthy work during a fire restoration. Reviewers consistently highlight willingness to work around schedules, insurance adjuster coordination, and honest scoping. Blake DeVries specifically noted that XSI came out on a Saturday and told him his pipe burst did not require remediation, a detail that signals honesty over upselling.
0 found across 26 total reviews at 4.8★. No negative reviews found in the last 18 months. With 26 total reviews at 4.8 stars, there is very little complaint data to analyze.
The review timeline is unusually clustered in 2017-2018, with very few reviews after 2020. This could mean the company has shifted marketing channels, reduced volume, or simply stopped asking for reviews. It is not necessarily a red flag, but the lack of recent reviews means you are relying on older feedback.
Greg (project manager/owner — positive across many reviews for responsiveness, honesty, and hands-on involvement). Rodney (crew member — positive, praised for diligent notes and communication during fire restoration). Randy (crew member — positive, mentioned alongside Greg and Rodney for quality work).
Greg runs a responsive operation and multiple reviewers specifically praise his honesty, including one case where he told a homeowner they did not need his services. Ask whether your specific job will be handled by XSI's crew or subcontracted out, especially for mold work.
Keep in mind
- Their mold page mentions using a sub-contractor hygienist and remediation team, so ask whether your mold job will be handled by XSI employees or subcontracted out.
- With only 26 Google reviews over roughly a decade of operation, the review volume is low relative to how long they have been in business.
- They claim to serve all of Metro Atlanta from three offices, but confirm travel charges and response times for locations further from their Marietta, Alpharetta, or Ball Ground offices.