Provider profile
Serclean
Provider snapshot
What this listing says
Marietta and metro Atlanta homeowners dealing with water damage that led to mold, who want a single company to handle extraction, drying, and mold cleanup under one insurance claim.
Best for
- Homeowners in Marietta, Atlanta, or Savannah dealing with water damage that has led to mold growth and who want one company to handle both.
- Property owners who need 24/7 emergency water extraction with follow-up mold testing and cleanup under the same roof.
- Commercial property managers — offices, schools, hospitals — needing large-scale water or fire restoration with insurance coordination.
- Repeat or multi-area water damage situations where you want a crew familiar with your property's history.
About this company
Serclean is a family-owned restoration company headquartered in Marietta, Georgia. Water damage is their primary business — mold remediation is a secondary service they offer when water damage leads to mold growth. They handle the full sequence: water extraction, structural drying, mold testing, mold removal, and reconstruction.
Their mold page describes HEPA vacuuming of ductwork, vent sealing during cleanup, and post-remediation inspections. They send samples to outside labs for species identification, which they say helps with insurance reimbursement. The website claims IICRC-certified technicians across every crew.
Serclean has operated for over 25 years and maintains offices across six states — Georgia, Tennessee, South Carolina, North Carolina, Florida, and Alabama. The Marietta location shares a phone number with Athens, Atlanta, Bogart, Columbus, and Norcross. Savannah and coastal Georgia run on separate numbers. The company describes itself as locally owned and operated with a focus on the Southeast's humidity-driven damage problems.
437 Google reviews at a perfect 5.0 stars is rare for a restoration company at this volume. Most of the praise centers on individual technicians — Juan Moreno, Ryan, Mason, Andrew — who reviewers consistently describe as communicative and willing to explain each step. Only 3 reviews at 3 stars or below have appeared in the last 18 months.
Services
Service area
Serclean is headquartered in Marietta, Georgia, with offices across the state in Athens, Atlanta, Bogart, Columbus, Norcross, Savannah, Richmond Hill, and Vernonburg. They also operate in Tennessee (Nashville, Brentwood, Clarksville, Mt. Juliet, Chattanooga, Knoxville, Murfreesboro, Franklin), South Carolina (Charleston, Columbia, Greenville), North Carolina (Concord), Florida (Fort Walton Beach, Destin, Panama City, Santa Rosa Beach, the Panhandle), and Alabama (Daphne). The six-state footprint is unusually broad — confirm crew availability and response time for your specific location.
Review consensus
Juan Moreno (or Moveno) is the most frequently named technician across dozens of reviews. Reviewers praise his upfront explanations, honest assessments, and willingness to walk homeowners through each step — multiple reviewers note he did not push unnecessary services. Ryan draws similar praise for prompt arrivals and clear communication, often mentioned alongside Mason. Andrew and Nick appear together in several reviews for water mitigation work. Josh Woody, Khalil, Tucker, Jessie Culree, and Trevor Fowler each earn individual callouts for knowledge and courtesy. A church (Shiloh Baptist) left a review praising Juan and Jeremiah. The consistent theme across positive reviews is communication — reviewers feel informed about what is happening and why.
3 found across 437 total reviews at 5.0★. One 1-star review from Lindsey Peace (34 reviews, Local Guide) describes an insurance billing dispute: Serclean allegedly performed extra work billed to insurance without homeowner approval, then pursued the homeowner for payment after the claim was denied. A 2-star review from John (91 reviews, Local Guide) says the water mitigation work itself was fine, but Serclean lost interest and eventually refused to complete a small reconstruction job once he decided to pay out of pocket rather than file an insurance claim. A third 1-star review from Bernadette Cannon (single-review account) actually praises Jonathan and Alec as helpful — this reads like a mistakenly rated positive review. None of the three received an owner response.
The two substantive complaints share a thread: both involve friction around insurance vs. out-of-pocket payment. One reviewer says Serclean pushed work through insurance without clear homeowner communication; the other says interest evaporated when insurance was off the table. This is a common dynamic at restoration companies that rely on insurance-funded jobs for their revenue model. The 0% owner response rate on negatives is also notable for a company this size — it suggests either the complaints are not being monitored or the company chooses not to engage publicly.
Juan Moreno (water mitigation tech — praised repeatedly for communication, honesty, and thoroughness). Ryan (crew lead — praised for promptness, communication, treating customers like family). Mason (technician — praised alongside Ryan and Jasper for punctuality and knowledge). Andrew (technician — praised for assessments and explanations, often paired with James and Nick). Nick (technician — praised for mitigation work, often with Andrew and James). Jonathan (technician — praised for excellent work in positives; also named in what appears to be a mislabeled 1-star positive). Alec (technician — praised alongside Jonathan). Josh Woody (technician — praised for briefings and follow-up communication). Khalil (crew lead — praised for explanations and crew leadership). Tucker (technician — praised for completing jobs and insurance claim help). Jessie Culree (technician — praised for quality work). Kenny (technician — praised for going above and beyond). Patrick (technician — praised for friendliness). Cam (technician — named in positive review). Viktor (technician — named in positive review). Jasper (technician — praised with Mason for punctuality). Cody (project manager — praised for communication). David (technician — praised for professionalism). Trent (technician — praised for professionalism and timeliness). Trevor Fowler (technician — praised for exceeding expectations). Trevor Herrera (technician — praised alongside Fowler). Dave (technician — praised for friendliness and knowledge). Thomas Rucker (technician — praised for explaining his role and enthusiasm). Garrett (technician — praised for professionalism). Manny (technician — praised alongside Garrett). Marcus (technician — praised with Juan for plumbing solutions). Jason (crew lead — praised for water extraction and cleanup). Jeremiah (technician — praised alongside Juan). Willie (technician — praised alongside Josh and Tucker). James (technician — praised alongside Andrew and Nick).
Serclean's 5.0-star rating across 437 reviews is backed by consistent praise for named technicians who communicate clearly. Ask for Juan Moreno if mold-related water damage is your issue — he draws the most repeat praise. Get your payment terms and full scope in writing before work starts, especially if you plan to go through insurance. The two real complaints both involve insurance billing surprises, so confirm exactly what will be billed, to whom, and what happens if a claim is denied.
Keep in mind
- Serclean does both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold test before committing to their remediation services.
- Two recent negative reviews from credible Local Guide reviewers describe insurance-related billing problems — one alleging unnecessary work billed to insurance, and another reporting the company lost interest once the job shifted to out-of-pocket payment. Clarify payment terms and scope in writing before work begins.
- The owner has not responded to any of the 3 recent negative reviews. For a company with 437 reviews and a 5.0 rating, the silence on complaints is notable.
- Their service area spans six states with offices from Savannah to Nashville to Fort Walton Beach. Confirm which crew actually serves your location and their typical response time before scheduling.