Provider profile
PuroClean of East Cobb
Provider snapshot
What this listing says
East Cobb and Marietta homeowners dealing with water damage that has led to mold growth, where the same crew handles mitigation through reconstruction under one project manager.
Best for
- East Cobb and Marietta homeowners who need mold remediation after a water event and want one company to handle mitigation through reconstruction
- Homeowners with hardwood floors damaged by water leaks, where the franchise runs a specialty drying process that can sometimes save floors from full replacement
- Commercial property owners in the Sandy Springs to Kennesaw corridor who need 24/7 emergency water or fire response
- Insurance-referred customers who want a project manager as a single point of contact through the entire claim process
- Homeowners dealing with fire or smoke damage who need both contents cleaning and structural rebuild under one roof
About this company
PuroClean of East Cobb is a PuroClean franchise in Marietta, Georgia, owned by Sam Springer. The franchise handles water damage, fire and smoke damage, mold removal, biohazard cleanup, and reconstruction for both residential and commercial properties across the east Cobb County area.
What stands out here is the water-to-rebuild pipeline. Many restoration companies subcontract reconstruction, but this location keeps it in-house. Their mold remediation page describes using HEPA air filtration devices and HEPA vacuums, EPA-registered disinfectants, and recommending third-party clearance testing after the work is done. They also run a specialty hardwood floor drying process using desiccant dehumidification and panel drying systems. The franchise holds IICRC certification, an EPA Lead-Safe certification, and won the 2024 Best of East Cobb award for disaster remediation.
Sam Springer lives in Marietta and describes a personal connection to restoration work: a family member's water heater burst damaged a townhome, and the local PuroClean franchise responded within 30 minutes. That experience led him to the business. The franchise serves Marietta, Kennesaw, Woodstock, Acworth, Roswell, Sandy Springs, Dunwoody, Norcross, Alpharetta, Douglasville, and surrounding areas.
At 4.8 stars across 124 Google reviews, this franchise sits in the upper tier for restoration companies in the Marietta area. The volume and consistency of named-staff praise across the review history is unusual for a company this size.
Services
Service area
Headquartered at 1281 Kennestone Circle in Marietta, Georgia. Serves Marietta, Kennesaw, Woodstock, Acworth, Roswell, Sandy Springs, Dunwoody, Fair Oaks, Sandy Plains, Westoak, Mount Bethel, Peachtree Corners, Norcross, Alpharetta, Douglasville, and surrounding areas. The list is broad for a single franchise location; confirm response times for addresses far from Marietta.
Review consensus
Mike Fernandes draws the most individual mentions as a project manager, praised by name in at least 8 reviews for communication, responsiveness, and follow-through on repair projects. Sam Foster is the second most-praised name, called out by Patrick, Laurie, Kenneth, Martin Wong, and Maikol Ruiz for managing fire and water damage rebuilds with clear communication. Tyler Clemons gets consistent praise from Brett Lazansky, Benjamin Walls, Leslie Treadway, and others for mitigation work, described as responsive and efficient. Clint is praised for timeliness and knowledge by Sue Kralovec, Tomaree Tarpley, and Steve Warndahl. Chris Barry draws praise from Louise Story, Ki Lee, Ronald Burney, and Bryan B for reconstruction management. Multiple reviewers mention fast response times, with Dalton Trogstad reporting a 20-minute arrival after a house fire. LC noted the team salvaged warped wood floors with drying equipment, saving thousands in replacement costs.
1 found across 124 total reviews at 4.8★. 1 found across 124 total reviews at 4.8 stars. Harry Ivey (January 2025, 3 stars) said his floor repairs were satisfactory but a verbal agreement to paint a wall was not honored. He said the company took a photo of the paint can for color matching but later claimed there was no written agreement. The owner responded 12 days later with a generic apology and invitation to reach out, without addressing the specific painting claim or offering resolution.
The franchise model creates a clear separation between mitigation technicians (Tyler, Clint, Erik, Seth, Owen) and project managers (Mike Fernandes, Sam Foster, Chris Barry, Danny Lacky). Reviewers consistently praise their assigned project manager by name, suggesting the company runs a single-point-of-contact system where one person owns the customer relationship from start to finish. The one negative review and the single 4-star mention of scheduling issues (Eydie Merwitzer) both point to communication gaps between field teams and project management, which is a common franchise-model friction point. The owner response to the negative review was polite but generic, not engaging with the specific painting claim.
Mike Fernandes (project manager — consistently positive). Sam Foster (project manager — consistently positive). Tyler Clemons (mitigation technician — consistently positive). Clint (mitigation technician — consistently positive). Chris Barry (project manager — consistently positive). Jonathan (technician — positive). Owen (technician — positive). Erik (technician — positive). Seth (technician — positive). Neal (manager — positive). Omar (maintenance — positive). Danny Lacky (mitigation — positive). Shawn (technician — positive). Riley (technician — positive). Josh (technician — positive). Devon (technician — positive).
Ask for Mike Fernandes or Sam Foster as your project manager if you want someone with a strong track record across dozens of reviews. Get every detail of the scope in writing before work starts, including any finishing work like painting. This franchise earns its 4.8 rating through a deep bench of named, praised staff, but the one complaint that does exist traces directly to a verbal-only agreement, so protect yourself on paper.
Keep in mind
- One reviewer reported that verbal promises about wall painting went unfulfilled, with the company citing the lack of a written agreement. Get every scope item in writing before work begins.
- This is a franchise operation. The local team is strong, but PuroClean corporate sets the systems and pricing, and the franchise uses industry-standard pricing platforms that leave limited room for negotiation.
- The service area list is broad, stretching from Douglasville to Norcross to Alpharetta. Confirm response times for locations at the edges of that range.
- Mold is one of several services here, not the sole focus. If you need a mold-only specialist, this is a full-service restoration company that also does mold work.