Provider profile
Pinnacle Carpet Cleaning & Restoration Solutions
Provider snapshot
What this listing says
Marietta and Atlanta-area homeowners or property managers who need a single company for mold removal, water damage, and carpet cleaning, with 24/7 emergency response and a 5.0-star record across 40 Google reviews.
Best for
- Homeowners in Marietta, Atlanta, Sandy Springs, or Fulton County who find mold after water damage and want one company to handle extraction, drying, mold removal, and carpet cleaning in a single engagement.
- Property managers with multi-unit buildings who need fast-turnaround cleaning and restoration, since Pearl McAdams reviewed a 52-room Marriott job completed in two days.
- Buyers who want a company with 24/7 emergency response that has shown up after midnight and within the hour, according to multiple reviewers.
- Commercial facility operators who need simultaneous services like carpet cleaning and exterior pressure washing to minimize downtime.
- Homeowners who discover crawlspace mold during a home inspection and need quick remediation before closing.
About this company
Pinnacle Carpet Cleaning & Restoration Solutions is a Gainesville, Florida-based restoration company that expanded into the Atlanta metro area, with its Georgia address in Marietta. Owner Guy Jones runs a multi-service operation covering mold remediation, water damage restoration, carpet cleaning, fire damage restoration, pressure washing, duct cleaning, and upholstery cleaning. Mold is one of several service lines, not the sole focus.
The Georgia operation covers Fulton County cities including Atlanta, Sandy Springs, East Point, College Park, and Hapeville. Their mold process follows a three-step approach: inspection and moisture source identification, containment with HEPA filtration and removal using antimicrobial treatments, then drying and restoration. They also offer drone-based soft washing for hard-to-reach exteriors, which is unusual for a company this size. They work with insurance companies and offer 24-hour emergency response.
Pinnacle Resources is the parent company. The website describes it as "a new company fresh out of Gainesville, FL," and lists IICRC credentials plus membership in the Gainesville Chamber of Commerce and the North Central Florida Apartment Association. The company operates across multiple Florida counties (Alachua, Columbia, Marion, Suwannee, Gilchrist, Levy) in addition to the Atlanta market.
A 5.0 rating across 40 Google reviews is strong, though the review count is still modest. Every single review is positive, and reviewers consistently mention on-time arrivals, respectful crews, and willingness to do extra work without charging for it.
Services
Service area
Pinnacle is headquartered at 24331 W US Hwy 27 in Gainesville, Florida, with a Georgia address at 1650 Roswell Rd in Marietta. In Georgia, they list Fulton County coverage including Atlanta, Sandy Springs, East Point, College Park, and Hapeville. In Florida, they cover Alachua County (Gainesville), Columbia County (Lake City), Marion County, Suwannee County, Gilchrist County, and Levy County. The two-state footprint spanning roughly 350 miles raises questions about consistent crew availability at the Georgia location.
Review consensus
Guy Jones is named in more reviews than any other staff member. Reviewers describe him as hands-on, personally showing up for jobs, cleaning extra items without charging, and responding to after-hours emergencies. Katelyn receives praise for customer service, follow-up visits, and making sure odor issues were fully resolved. Brandon gets singled out for upholstery work with strong communication on ETAs. Hunter is noted for being knowledgeable and courteous, including cleaning up after himself. Luis draws praise for taking pride in his work and not stopping until every spot was removed. Dylan, Walker, Oscar, Ryder, Houston, Matt, Chris, and Ashton are all named positively across various jobs. Multiple reviewers highlight the crew going beyond the scope of work: cleaning walls before painting, replacing a weathered flag, cleaning rugs at no extra charge.
0 found across 40 total reviews at 5.0★. No negative reviews found in the last 18 months. With 40 total reviews at a 5.0 rating, there are no complaint patterns to analyze.
The review base skews heavily toward carpet cleaning, pressure washing, and water damage work. Only two reviews (Jill Barwick and Corey Claiborne) specifically mention mold remediation, and one (Shaun Pridgeon) mentions it by name. A cluster of 5-star reviews appeared in mid-November 2025 and early February 2026, with several reviewers having low total review counts (2-4 reviews). This is not necessarily suspicious, but the clustering is worth noting. The company also has several text-less 5-star reviews.
Guy Jones (owner — praised in many reviews for hands-on work, emergency response, and extras at no charge). Katelyn (customer service, follow-up — positive). Alisha (customer service — positive). Brandon (upholstery cleaning — positive). Dylan (carpet cleaning, water damage — positive). Hunter (field work — positive for knowledge and courtesy). Luis (upholstery, carpet cleaning — positive). Walker (carpet, duct cleaning — positive for kindness). Oscar (carpet cleaning, flood response — positive). Ryder (carpet cleaning, flood response — positive). Houston (carpet, tile cleaning — positive). Matt (ATL branch, carpet cleaning — positive). Chris (duct cleaning — positive). Ashton (pressure washing, duct cleaning — positive). Chase (field work — positive). Garrett (field work — positive). Brody (pressure washing — positive). Jason (carpet cleaning — positive). Noah (pressure washing — positive). Rod (carpet cleaning — positive). Michael (upholstery cleaning — positive). Zach (upholstery cleaning — positive). Lee (carpet cleaning — positive). Master (carpet cleaning — positive). Christopher (field work — positive).
Call and ask for Guy directly — he personally handles many jobs and reviewers consistently credit him for going beyond the scope of work. Before agreeing to mold remediation, get an independent mold assessment from a company that does not do removal work. Confirm whether the crew assigned to your job is based in Atlanta or traveling from Florida, and get a written scope of work with pricing before anything starts.
Keep in mind
- Pinnacle does both mold testing and mold remediation. When the same company inspects for mold and then gets paid to remove it, there is a financial incentive to find problems. Ask for a separate, independent assessment before committing to remediation work.
- This is primarily a carpet cleaning and general restoration company. Mold remediation is one of many service lines, not the core business. If you need a mold-only specialist, this may not be the right fit.
- The company is headquartered in Gainesville, Florida, roughly 350 miles from its listed Marietta, Georgia address. The Georgia operation covers Fulton County, but it is unclear how many dedicated crew members are based in the Atlanta area versus traveling from Florida.
- The service area claims are broad, spanning six Florida counties and the Atlanta metro. Confirm crew availability and response times for your specific location before booking.
- With only 40 reviews and a perfect 5.0 average, there are no negative data points to evaluate. That is a small sample size relative to how many jobs a multi-state operation likely handles.