Provider profile
Integrity Restoration & Remodeling Contractors LLC
Provider snapshot
What this listing says
Marietta and northwest Georgia homeowners dealing with water damage that led to mold, who want one company to handle mitigation, remediation, and reconstruction under a dedicated quality control manager.
Best for
- Homeowners in Marietta, Cobb County, and northwest Metro Atlanta who need emergency water extraction that transitions into mold remediation and rebuild.
- Property managers who need a single vendor to handle mitigation and reconstruction with direct insurance coordination.
- Homeowners who discovered mold behind walls after a slow leak and want lab-tested remediation with a pass/fail QC standard.
- USAA policyholders in the Metro Atlanta area, since Integrity is a preferred USAA vendor.
About this company
Integrity Restoration & Remodeling is a family-owned restoration company based in Marietta, Georgia, operating since 2002. Owner Jonathan Smith runs a team that handles the full arc from emergency water extraction through mold remediation to final reconstruction. They are not a franchise and not affiliated with any insurance carrier, though they are a preferred vendor for USAA and work directly with adjusters on claims.
What stands out is their internal quality control step. Every project goes through a dedicated QC manager (Kevin Keeler holds that role) who runs a multi-point checklist before final billing. On mold work, they follow the ANSI/IICRC S520 standard, use containment systems, HEPA filtration, dehumidification, and apply an antimicrobial sealer after cleaning. They send surface samples to a local lab and will re-do work at their own expense if a job fails their internal standard. They also handle Category 3 (black water) jobs and coach homeowners on how to describe damage to insurance to avoid coverage problems.
The company claims coverage across 26-plus counties and lists 30 specific cities from Cartersville to Decatur. Their office is in Marietta with hours Monday through Friday 8 AM to 6 PM, but they advertise 24-hour emergency availability. They hold an A+ BBB rating and are backed by TrustDALE's "Make It Right" guarantee.
232 Google reviews at 4.8 stars is a strong signal for a local restoration company. The volume matters because most reviews describe multi-week projects with named staff, not quick one-visit jobs. Repeat customers appear in the review pool, including one who hired them a second time years later specifically because they were satisfied the first time.
Services
Service area
Headquartered in Marietta, Georgia. Serves 30-plus cities across northwest Metro Atlanta including Kennesaw, Acworth, Woodstock, Canton, Roswell, Alpharetta, Sandy Springs, Dunwoody, Smyrna, Decatur, and Douglasville. Claims coverage across 26 counties including Cobb County (East and West). The service area extends into rural northwest Georgia, which is broad for a single-office operation.
Review consensus
Jennifer Fancher is the most frequently named staff member across reviews. Reviewers describe her arriving at dawn, coordinating with insurance adjusters, and staying in contact via calls and texts throughout multi-week projects. Kevin Keeler draws praise for quality control — reviewers note he explains every measurement, advises on gutter changes, and catches issues outside his scope. Shane Gravely is named as a field supervisor and mitigation tech who sends personal check-in texts to customers during personal emergencies. Katie Chann and Louise are frequently named in recent reviews for helpfulness during reconstruction and claims. The consistent theme is communication: reviewers say staff provided daily updates, explained next steps, and helped navigate insurance disputes.
3 found across 232 total reviews at 4.8★. One reviewer (Joe Gowdy, June 2025) describes a nine-month kitchen remodel with poor material quality, bad subcontractors, and a claim that the company falsely stated he still owed money despite having a paid-in-full receipt. No owner response was posted. A second 1-star review (Bryan Jeffery, August 2025) says only "Avoid this company" with no details and no owner response. A 2-star review (Nia Hardy, January 2026) says the person never received service — the company sounded uninterested during the quote call. The owner responded to this one, saying the name did not appear in their system and asked for more information.
The company responds to only one of three recent negative reviews, and that response was to the mildest complaint (the 2-star quote call). The two more substantive 1-star reviews — including a detailed reconstruction complaint — received no owner response. This is a gap. Separately, a cluster of short 5-star reviews in April 2026 from low-review-count accounts naming Katie, Louise, or Chann in one-line praise is notable. These could be genuine clients prompted to review, but the pattern is distinct from the detailed multi-paragraph reviews that characterize most of the positive feedback.
Jennifer Fancher (salesperson/mitigation manager — consistently positive), Kevin Keeler (QC manager — consistently positive), Shane Gravely (field supervisor/mitigation tech — consistently positive), Katie Chann (reconstruction support — consistently positive in recent reviews), Louise (staff — consistently positive in recent reviews), Steven Studdard (reconstruction project manager — positive), Kaden Henson (reconstruction project manager — positive), Crystal Bowling (mitigation coordinator — positive), Shannon Allred (senior mitigation tech — positive), Courtney (demo crew — positive), Leo (cleaning/inspection crew — positive), Roy (construction lead — positive), Jason (intake/coordination — positive), Orlando (cleaning — positive), Ashton (demo crew — positive), John (demo crew — positive), Tia (inspection/cleaning — positive), Mark Snelling (sales — positive), Angela Allred (office manager — positive).
Ask for Jennifer Fancher if you need someone to quarterback your insurance claim and coordinate between mitigation, remediation, and rebuild crews. If your project includes reconstruction, get specific about who the subcontractors will be and what materials they plan to use — the one detailed negative review is specifically about reconstruction quality. Request Kevin Keeler's QC checklist documentation at the end of your project.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company doing the testing has a financial incentive to find problems it can then bill to fix. Ask whether you can bring in an independent testing firm.
- The 26-county service area is broad. If you are on the outer edges — Cartersville, Douglasville, Decatur — confirm response times and whether the same crew handles your area.
- One 1-star review describes a nine-month kitchen remodel with complaints about cheap materials and poor subcontractor quality. Reconstruction is a different skill set than emergency mitigation, and this company does both.
- Many recent 5-star reviews (April 2026 cluster) are short, name a single staff member, and come from accounts with very few reviews. This pattern is common in restoration but worth noting.