Provider profile
RestoPros of Central Georgia
Provider snapshot
What this listing says
Macon-area homeowners dealing with water damage that has turned into a mold problem, who want an owner-operated franchise that handles mitigation through rebuild under one roof.
Best for
- Homeowners in Macon, Warner Robins, or Milledgeville who need mold remediation tied to a recent water event.
- Property owners who want one company to handle water extraction, mold removal, and reconstruction without switching contractors.
- Commercial property managers needing 24/7 emergency response for water or mold events across Central Georgia.
- Homeowners unfamiliar with insurance claims who want a contractor that will coordinate documentation with their insurer.
- Landlords managing multiple properties who need a single point of contact for recurring restoration needs, as several reviewers mention working with Forrest across multiple properties.
About this company
RestoPros of Central Georgia is a franchise location based in Macon, run by owner Forrest Perrin. Mold remediation is one of five service lines alongside water damage, fire and smoke damage, storm damage, and full reconstruction. Their primary identity is a restoration company that treats mold as part of a larger damage-recovery workflow.
The company follows IICRC guidelines and offers free inspections. Their website describes a six-step water damage process that includes thermal imaging, humidity meters, dehumidification, and antimicrobial treatment. They handle the full cycle from emergency extraction through drying, cleaning, and rebuild, which means a homeowner dealing with water-triggered mold can stay with one contractor from discovery through final repair.
RestoPros launched as a brand in 2018 and now franchises nationwide. The Central Georgia location claims 30 years of combined crew experience. Forrest Perrin is the local franchise owner and frequently shows up on-site for initial assessments, based on review accounts. The company is BBB accredited.
A perfect 5.0-star rating across 101 Google reviews is unusual for any restoration company. No reviewer in the last 18 months left fewer than 4 stars. That track record is worth noting, though the review volume is still modest enough that a few bad experiences could shift the average meaningfully.
Services
Service area
Headquartered in Macon, Georgia at 6875 Colaparchee Rd. The company lists seven service areas: Macon, Byron, Centerville, Gray, Haddock, Milledgeville, and Warner Robins. These span a roughly 30-mile radius across Central Georgia, which is a reasonable coverage area for a single-location restoration company.
Review consensus
Forrest Perrin draws the most mentions by far. Reviewers describe him showing up the same day or next morning, walking them through the mitigation process step by step, and handling insurance paperwork directly. Derek and Kevin are praised for on-site knowledge and friendliness. Samantha gets credit for keeping clients updated on job progress and managing insurance questions. Multiple reviewers highlight that the crew explains each phase before starting work, gives homeowners time to consider options, and cleans up as they go. Several reviews mention the company going beyond the original scope to address related issues at no extra charge.
0 found across 101 total reviews at 5.0★. No negative reviews to analyze. Zero 1-star, 2-star, or 3-star reviews exist in the last 18 months across 101 total reviews at 5.0 stars.
The owner, Forrest Perrin, left a 5-star review on his own business recommending it for water damage, mold, and smoke damage services. This does not invalidate the other 100 reviews, but it is worth noting as a data quality signal. Separately, several positive reviewers have only 1 review on their Google account, which is common for restoration companies where customers rarely need the service twice.
Forrest Perrin (owner/operator — positive across 10+ reviews). Derek/Derrick (technician — positive, praised for knowledge and going above and beyond). Kevin (technician — positive, praised for diagnosing plumbing-related issues and friendliness). Tyler (technician — positive, mentioned for getting the job done). Caitlin (staff — positive, praised for care and concern). Savannah (staff — positive, praised for thoughtfulness). Samantha (project manager/coordinator — positive, praised for job updates and insurance handling).
If you hire RestoPros of Central Georgia, ask for Forrest to do the initial walkthrough. Reviewers consistently say he explains the full process before any work starts and gives you time to decide. Get your own independent mold test before agreeing to their remediation scope, since they do both testing and removal. Ask upfront whether the free inspection includes lab-analyzed sampling or just a visual check.
Keep in mind
- RestoPros does both mold testing and mold remediation. That is a conflict of interest. The company that finds the mold profits from removing it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a franchise, not an independent local company. Service quality depends on the local owner and crew, not the national brand. Forrest Perrin runs this location, and reviews confirm he is actively involved, but franchise staff can turn over.
- The website mentions free inspections but does not specify whether mold testing (air or surface sampling) is included at no cost or billed separately. Clarify before scheduling.
- Their service area covers seven cities across Central Georgia. Confirm response times for locations farther from their Macon headquarters, especially for non-emergency mold work.
- With 101 reviews and zero negatives, there is no complaint data to evaluate. A perfect record can reflect great service, selective review solicitation, or both. Ask for references from jobs similar to yours.