Provider profile
K&P
Provider snapshot
What this listing says
Macon and Middle Georgia homeowners dealing with water damage that has led to mold, who want a single company to handle mitigation through remediation.
Best for
- Macon and Middle Georgia homeowners who need water damage and mold handled by one company without coordinating multiple contractors.
- Homeowners dealing with insurance claims — multiple reviewers mention K&P negotiating with adjusters and working directly with insurance companies.
- Crawl space mold problems in Georgia's humid climate, where K&P combines crawl space cleaning with mold remediation.
- Situations requiring fast response — reviewers consistently note same-day or next-day arrival.
- Commercial property owners in Bibb and Houston counties who need after-hours emergency restoration.
About this company
K&P Restorations is a family-owned restoration company based in Macon, Georgia. They handle mold and water damage as their core work, but also take on fire, smoke, and storm damage jobs. They operate 24/7 and serve both residential and commercial properties across Middle Georgia.
The company does mold testing and remediation under one roof, which means they can move quickly from finding a problem to fixing it. They also clean crawl spaces and HVAC ductwork, which matters in Georgia's humidity. Their website describes assigning a single specialist to manage each project from start to finish.
K&P holds IICRC certification for mold remediation, water damage, and fire restoration. They list after-hours phone numbers separate from the main office line, which suggests actual human availability outside business hours.
With a 4.8-star rating across 46 Google reviews, K&P sits in strong territory for a small restoration company. Most reviewers mention fast response times and honest pricing. The two one-star reviews both came within the last year, so they are worth reading closely.
Services
Service area
K&P Restorations is headquartered in Macon, Georgia (Bibb County). They list service area pages for Bonaire, Centerville, Forsyth, Fort Valley, Kathleen, Milledgeville, Perry, and Warner Robins. Their website claims coverage across 19 counties: Bibb, Jones, Monroe, Crawford, Twiggs, Houston, Peach, Baldwin, Putnam, Jasper, Lamar, Upson, Taylor, Macon, Dooly, Pulaski, Bleckley, Wilkinson, and Laurens. That is a wide geographic spread for a single-location company.
Review consensus
Flex stands out as the most-named staff member. Scott Kelly, a former water damage technician, said he was "extremely impressed with his knowledge." Denice Morgan praised Flex and Carlton for working with her insurance adjuster. Christen gets credit for walking a caller through the mold testing process with clear pricing. Shawn has a repeat customer (Larry Watson) who calls him back for multiple jobs. Bill Allred named Dante, Flex, and Ruby together as a strong crew. Multiple reviewers highlight honest pricing, on-time completion, and willingness to answer questions without pressure.
2 found across 46 total reviews at 4.8★. Jessica Fulghum (4 reviews) described a water leak job where she says K&P did unnecessary work to increase the bill, then abandoned the project for six weeks while her family was displaced. She hired other contractors to rebuild what K&P had torn out, and her insurance company warned her against using them again. The owner responded by referencing photo documentation and a positive prior relationship, but did not address the six-week absence or the insurance company's warning. Tommy Joe Alligood (Local Guide, 57 reviews) called about a small repair and was hung up on mid-conversation. No owner response was posted. These are two different types of complaints — one about job execution, one about intake screening — with no overlap in theme.
A notable number of five-star reviews come from accounts with only 1-2 total reviews and no Local Guide status. Several of these reviews are very brief or contain no text at all. The two negative reviews, by contrast, come from reviewers with more established accounts (4 and 57 reviews respectively). The owner responded to one of two recent negatives. The response was personalized but sidestepped the specific complaint about the six-week timeline. This is not template deflection, but it is not a direct answer either.
Flex (restoration technician — praised by multiple reviewers for knowledge and honest pricing). Carlton (works with insurance adjusters — praised by Denice Morgan). Christen (office/phone staff — praised by Joann Johnson for clear communication on mold testing). Shawn (technician — repeat customer Larry Watson praises reliability). Dante (crew member — praised by Bill Allred). Ruby (crew member — praised by Bill Allred).
K&P has a strong review profile anchored by named staff who reviewers trust — ask for Flex or Shawn if your job involves water damage. The abandoned-job complaint is serious enough to warrant asking about project timelines and what happens if delays occur. Get your mold testing done independently if you can, since K&P does both testing and remediation.
Keep in mind
- K&P does both mold testing and mold remediation. The same company that tells you there is a problem also sells the fix. Consider getting an independent test to confirm their findings before signing a remediation contract.
- One reviewer reported K&P abandoned a water damage job for six weeks while the homeowner was displaced. The owner responded with a general statement about documentation but did not address the timeline gap directly.
- A Google Local Guide with 57 reviews reported calling about a small repair and being hung up on without explanation. K&P did not respond to that review. If you have a smaller job, confirm they will take it before scheduling.
- The service area spans 19 counties across Middle Georgia. For properties on the outer edges — Laurens, Putnam, Taylor counties — ask about response time and whether travel adds to the cost.