Provider profile
Roto-Rooter Plumbing & Water Cleanup of Loganville
Provider snapshot
What this listing says
Loganville homeowners dealing with water damage that led to mold — Roto-Rooter handles the plumbing fix, water extraction, and mold removal in a single dispatch from their Athens Highway office.
Best for
- Loganville-area homeowners who need mold removal tied to a plumbing leak or water damage event, and want one company to handle the full chain from pipe repair through remediation.
- Buyers who need after-hours or weekend emergency response — this location dispatches 24/7 including holidays, which matters when water damage is actively spreading.
- Property owners who want their restoration company to handle insurance documentation directly rather than managing that paperwork themselves.
- Commercial facilities in the Walton or Gwinnett County area that need a single vendor for plumbing, water cleanup, and mold work across a larger property.
- Homeowners with crawl-space mold caused by moisture intrusion — the Loganville team specifically references crawl-space remediation on their local page.
About this company
Roto-Rooter's Loganville location operates out of 150 Athens Highway as a franchise of the national plumbing and restoration chain founded in 1935. Brian Smith manages this branch. The office covers both plumbing and water damage restoration, which means they can fix the pipe that broke, extract the water, and remediate the mold that followed — all under one dispatch. That single-source workflow is the main reason a buyer in this directory would consider them.
The mold remediation arm sits inside the water damage restoration division. Their site describes containment, removal from crawl spaces and walls, surface treatment to inhibit regrowth, and post-remediation assessment. They do not describe air sampling, third-party lab work, or mold testing protocols in any detail. The IICRC certification referenced on their national site applies to their water damage technicians. Mold work appears to be a secondary capability behind their core plumbing and water cleanup business.
The Loganville branch claims service across 18 Georgia counties, from Cobb and Fulton in metro Atlanta to Dawson and Hall counties north of the city. That is a wide footprint for a single office. The location holds Georgia plumbing license #MP209666 and carries a BBB A+ rating.
4.9 stars across 398 Google reviews is a strong number. The volume reflects the full range of services — plumbing, drains, water damage, and mold — not mold remediation alone. Most positive reviews reference plumbing repairs and drain cleaning rather than mold work.
Services
Service area
Headquartered at 150 Athens Highway, Suite 500, Loganville, Georgia. The branch names 18 counties in its service area including Walton, Gwinnett, Cobb, Fulton, DeKalb, Henry, Forsyth, Cherokee, and Rockdale. Nearby communities specifically listed include Good Hope, Monroe, Oxford, Social Circle, Grayson, and Snellville. That 18-county footprint from a single office is unusually broad — confirm dispatch time for locations outside the immediate Loganville corridor.
Review consensus
Emil (also listed as Emil Iahov and Emil Ishov) is the most frequently named technician across dozens of positive reviews. Reviewers describe him as fast, clear in his explanations, transparent on pricing, and personable — multiple customers mention he kept them laughing during stressful situations like basement floods and Christmas Day leaks. Hannibal draws praise for speed and confidence, with three separate reviewers calling him out by name. Davon gets credit for diagnosing problems quickly and going above and beyond, including one reviewer who said he fixed a wall leak without tearing the entire wall apart. Thang Hmo appears in six reviews for being communicative, explaining his process step by step, and quoting prices before starting work. Dinh (also spelled Dhin) earned praise for thoroughness and honesty, including two visits where he found no issue and did not charge. Fast scheduling and same-day arrival are recurring themes.
5 found across 398 total reviews at 4.9★. All five complaints follow the same script: a customer calls for a routine plumbing job, receives a quote they consider wildly inflated, and feels trapped between paying the quoted price or losing a diagnostic fee. Shaena Kennedy was quoted $700 for a leak repair involving parts she says cost $12, then faced another $700 for water pressure work. Jeremy Best was quoted $600 for a single shut-off valve and $1,200+ for sink plumbing installation, then charged $200 when he cancelled. Jordan Hill — a Local Guide with 27 reviews — was quoted $1,850 for a yard line repair without the technician even entering the yard, and says the tech immediately upsold a $5,000 full line replacement. Richalena T, a Local Guide with 131 reviews, describes being told there would be no trip fee, then facing a $135 diagnostic charge on arrival, and feeling cornered into paying $471 for garbage disposal work she did not need. She names technician Ryan. Paul Brown left a 1-star with no text. The owner responded to that review with 'Thank you for your 5-star review!' — an apparent error.
The pricing complaints point to a commission-based pay structure — Shaena Kennedy explicitly states 'the plumbers make commission off what they quote you.' This aligns with the pattern: high quotes for small jobs, immediate upselling to larger scopes, and diagnostic fees that function as pressure to accept the original quote. The owner response pattern reinforces this read. All five negative reviews received identical template replies directing the customer to email Pat Swanson, Customer Satisfaction Manager. None of the responses address the specific dollar amounts or acknowledge the pricing concern. This 100% response rate with 0% engagement suggests a corporate reputation management protocol rather than a local manager working to resolve individual complaints.
Emil / Emil Iahov / Emil Ishov (technician — strongly positive, named in 15+ reviews). Hannibal (technician — positive, named in 3 reviews). Davon (technician — positive, named in 4 reviews). Thang / Thang Hmo (technician — positive, named in 6 reviews). Dinh / Dhin (technician — positive, named in 3 reviews). Ryan (technician — mixed, 1 positive review praising honesty and patience, named in 1 negative for the diagnostic fee pressure). Adam (technician — positive, named in 1 review). Jay (technician or manager — mentioned in 1 negative as the person who called back citing 'book price'). Truc (technician — positive, named in 1 review). Brian Smith (location manager — named on website only). Pat Swanson (Customer Satisfaction Manager — named in all owner responses).
If you hire this location for mold work tied to a water damage event, ask for Emil or Thang — both have strong track records for clear communication and upfront pricing. Get a written, itemized quote before any work starts, and do not let a diagnostic fee pressure you into accepting a price you have not compared. For the mold remediation specifically, ask who performs the testing and whether they use a third-party lab, since the website does not clarify this.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. That creates a conflict of interest — the same company deciding you have a mold problem is the one selling you the fix. Ask whether they use a third-party inspector for testing.
- Every one-star review in the last 18 months centers on pricing. Quotes of $600 for a shut-off valve, $700 for a leak repair, and $1,850 for a yard line repair appear in recent complaints. Multiple reviewers describe feeling pressured into paying to avoid losing a diagnostic fee. Get a written quote before any work begins and compare it with at least one other company.
- The 18-county service area claim stretches from Dawson County to Clayton County — roughly 100 miles of coverage from a single Loganville office. Confirm response times for addresses far from Athens Highway.
- Mold remediation is a secondary service line here. The overwhelming majority of reviews reference plumbing and drain work. You will not find many reviews from past mold customers to evaluate their remediation quality.
- Owner responses to negative reviews follow an identical template directing complainants to email Pat Swanson. None engage with the specific pricing concern raised. This is reputation management, not problem resolution.