Provider profile
United Water Restoration Group of McDonough
Provider snapshot
What this listing says
McDonough and Henry County homeowners dealing with water damage that has led to mold, who want one company to handle extraction, drying, remediation, and rebuild under a single insurance claim.
Best for
- Homeowners in McDonough, Stockbridge, or Locust Grove who need mold remediation after water damage and want a single company to manage the full process from extraction through rebuild.
- Insurance-claim situations where you want a company that handles documentation, moisture readings, and direct carrier communication so you do not have to manage the paperwork yourself.
- Emergency water or mold situations requiring same-day response, since they staff a 24/7 line and claim 45-to-60-minute arrival times.
- Commercial property managers in Henry County who need mold or water restoration with minimal business disruption.
- Crawl space mold removal jobs where you also need structural drying and post-remediation verification.
About this company
United Water Restoration Group of McDonough is a franchise-affiliated restoration company based in Locust Grove, Georgia, serving McDonough and surrounding Henry County communities. They handle the full cycle: mold inspection, mold remediation, water damage restoration, fire damage cleanup, and reconstruction. They do both mold testing and mold removal, which means the same company diagnosing the problem also sells the fix.
Their mold process uses negative air pressure, HEPA filtration, and EPA-approved antimicrobials. They replace contaminated materials with mold-resistant alternatives and address moisture sources as part of the job. They also offer air duct cleaning, disinfection, and roof tarping/board-up for storm emergencies. They hold IICRC certifications in WRT, AMRT, ASD, and FSRT, and they carry IRI credentials.
The McDonough office is family-owned and operated, with over 14 years in the restoration industry. They are BBB-accredited and claim on-site arrival within 45 to 60 minutes for emergencies. They bill insurance directly, handle claim documentation including moisture readings and photos, and offer financing for out-of-pocket costs.
4.9 stars across 155 Google reviews is unusually strong. The volume and consistency of positive feedback, with dozens of reviewers naming specific staff members, suggests a team that genuinely follows through on communication and project management.
Services
Service area
Based in Locust Grove, Georgia, with an office serving McDonough and surrounding communities. Their website lists 10 specific service area cities: McDonough, Locust Grove, Conyers, Covington, Fayetteville, Forest Park, Hampton, Jackson, Stockbridge, and Stonecrest. This spans portions of Henry, Rockdale, Newton, Fayette, and Clayton counties south and southeast of Atlanta.
Review consensus
Jaret Hellinger is the most frequently named employee across dozens of reviews, praised as a supervisor and operations manager who communicates at every step, responds quickly to calls, and manages projects from start to finish. Cameron Pittman is named as a project manager with patience and detailed follow-through, with one reviewer calling him a standout for a kitchen rebuild. Austin gets repeated praise for taking time to explain the process and making homeowners feel at ease during estimates. Allison (Allie) Howell draws positive mentions for making the intake and scheduling process easy to understand. Caleb Goodwin is praised for high-quality water damage repairs with clear communication. Trynity Scott is noted for fast results. Several reviewers mention the company arriving within an hour or two of their initial call, and multiple reviews highlight that the team kept work areas clean.
3 found across 155 total reviews at 4.9★. Dawn Stanley (January 2026, Local Guide with 30 reviews) described being asked to sign her husband's name on an insurance check and to write a personal check before funds cleared. The owner responded with a detailed timeline, stating the job was completed months earlier, that they waited four weeks beyond the contractual three-day endorsement window, and that they allowed monthly payments with no late fees. The owner also stated they never asked for a forged signature. The disagreement centers on payment handling expectations versus contract terms. Joseph Conkle (December 2025, posted twice on the same day) expressed general frustration about issues that caused stress during repairs, without naming specific problems. The owner responded with a template apology and phone number.
The owner responds to 100% of recent negative reviews, but the quality varies. The response to Dawn Stanley is detailed and factual, directly addressing each claim with specific dates and contract terms. The responses to Joseph Conkle are generic templates offering a phone number without engaging the specifics. Two of the three negatives came from the same person on the same day, which suggests a single dissatisfied customer rather than a systemic issue. The overwhelming volume of positive reviews naming specific staff by name is notable for a company this size.
Jaret Hellinger (supervisor/operations manager -- strongly positive across 10+ reviews), Cameron Pittman (project manager -- positive), Austin (estimator/technician -- positive across multiple reviews), Allison/Allie Howell (business development/coordinator -- positive), Caleb Goodwin (technician/repair -- positive), Trynity Scott (technician -- positive), Bo (technician -- positive), Tre (technician -- positive), Ben (technician -- positive)
With 4.9 stars across 155 reviews and a roster of individually named, consistently praised staff, this is a strong option for restoration and mold work in the McDonough area. Ask about payment timing and insurance check procedures before signing a contract, since that is the one area where a reviewer had a genuinely stressful experience. Request Jaret Hellinger or Cameron Pittman as your project manager if your job involves multi-week coordination.
Keep in mind
- They do both mold testing and mold remediation. That means the company telling you that you have a mold problem is the same company that profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- One recent reviewer described stress around payment logistics, specifically being asked to endorse an insurance check and write a personal check before funds cleared. The owner's response provided detailed context about contract terms and courtesies extended, but the disagreement itself is worth noting. Ask upfront how insurance check endorsement and payment timing work.
- Two of the three recent negative reviews came from the same person on the same day, suggesting a single bad experience rather than a pattern. Still, both cite unresolved stress around the repair process.
- They are a franchise location. The United Water Restoration Group brand has locations across the country, but each office is independently owned and operated. Quality at one franchise does not guarantee the same at another.
- Their listed service area covers 10 cities across Henry, Rockdale, Newton, Fayette, and Clayton counties. Confirm actual travel time and whether emergency response guarantees apply to your specific location.