Provider profile
Southeast Restoration
Provider snapshot
What this listing says
Gwinnett County and east metro Atlanta homeowners needing water damage cleanup that flows into mold remediation, handled by one company with four Georgia offices and same-day emergency response.
Best for
- Homeowners in Gwinnett County, Lawrenceville, or east metro Atlanta who need mold remediation tied to water damage from burst pipes, flooding, or storm leaks.
- Property owners who want one company to handle water extraction, drying, mold cleanup, and reconstruction without managing separate contractors.
- Commercial property managers across Georgia who need emergency response with insurance coordination built into the process.
About this company
Southeast Restoration is a multi-location restoration company headquartered in Lawrenceville, Georgia, serving the east metro Atlanta area including Gwinnett County. They handle water damage, fire damage, storm damage, and mold remediation for both residential and commercial properties. Mold remediation is one part of a broader restoration operation. Their primary Google category is water damage restoration, not mold.
They offer mold inspection, testing, and remediation in-house, which creates a conflict of interest. Their website lists a separate mold inspection and testing service under the residential menu. They partner with Blue Shield Environmental, though the relationship is not fully explained on their site. The company holds IICRC certification and EPA Lead-Safe certification. They also assist with insurance claim documentation and communication, which multiple reviewers confirm.
The company has operated since 1999 and describes itself as faith-centered. They run four offices across Georgia: Lawrenceville (east metro Atlanta), Canton (north metro Atlanta), Columbus, and Augusta. They also list service areas in Tennessee and Alabama. They were named to Inc. magazine's Best Workplaces list in 2024.
Services
Service area
Headquartered in Lawrenceville, Georgia, serving east metro Atlanta and Gwinnett County. Four Georgia offices: Lawrenceville, Canton (north metro Atlanta), Columbus, and Augusta. The Lawrenceville office lists Athens, Braselton, Buford, Conyers, Covington, Duluth, Flowery Branch, Gainesville, Grayson, Lilburn, Loganville, Norcross, Snellville, Stone Mountain, Suwanee, and Tucker as service areas. They also claim coverage in Tennessee and Alabama.
Review consensus
Fast response time is the dominant theme. Multiple reviewers report same-day arrival after pipe bursts, floods, and storm damage. Chris Wyles draws consistent praise for being knowledgeable, detail-oriented, and keeping homeowners informed at every step. Marty Jacobs gets heavy praise from both homeowners and insurance agents for responsiveness, honesty, and clear explanations. Zhendy is highlighted for excellent customer service during stressful situations, including tree damage and water emergencies. Seth and Matthew are praised by a repeat customer who used Southeast three times for water disasters. Dylan, Stan, Andy, Jathan Cruz, and Jon each get named for efficient work and courtesy. Several reviewers note that Southeast handled insurance paperwork and communication with adjusters on their behalf.
2 found across 315 total reviews at 4.8★. Elizabeth reported that her mother-in-law's bathroom project involved subcontractors who damaged an adjacent wall, a project manager who mismeasured a shower door, and surprise charges for items that should have been covered. Communication that started strong fell apart during the project. The owner response apologized but offered only a phone number. Aryn Angel described a hot water heater explosion that led to a seven-month ordeal with mismatched cabinets, unfinished flooring, no updates, and a kitchen still not restored. The owner response again apologized and offered a phone call. Pat Booher gave 3 stars, praising field staff like Zheenda and Chris but criticizing the lack of advance scheduling notice, saying the company would text that they were on their way rather than telling customers which day to expect them.
The two 1-star reviews both describe insurance-driven reconstruction projects, not emergency mitigation. Positive reviews overwhelmingly praise the initial emergency response and mitigation phase. The gap suggests Southeast's strength is the front-end emergency work, while longer reconstruction projects carry more risk of timeline and communication breakdowns. Owner responses follow a consistent template: apologize, acknowledge frustration, offer a phone number. They do not engage with specifics like the mismeasured shower door or the seven-month delay.
Marty Jacobs (project manager/point of contact — praised repeatedly by homeowners and insurance agents for responsiveness and honesty). Chris Wyles (field technician — praised repeatedly for being knowledgeable, detail-oriented, and communicative). Zhendy/Zheenda (field/mitigation — praised for excellent service and knowledge during emergencies). Seth (project lead — praised for treating customers like family across repeat jobs). Matthew (project lead — praised alongside Seth for restoration coordination). Dylan (field technician — praised for thoroughness in drying and equipment removal). Stan (field technician — praised alongside Chris for quick, efficient work). Andy (field technician — praised for prompt inspections and professionalism). Jathan Cruz (project coordinator — praised for fast scheduling and communication). Jon/Jonathan (field technician — praised for efficiency and courtesy during equipment removal). Ben (project manager — praised for thoroughness). Kieran, Randall, Justin (mitigation team — praised for communication and helping with insurance). David (repair technician — praised for ceiling crack repair). Scott, Jeremy (field — praised for professionalism). Michelle (office/coordination — praised for quoting and communication). Dan (field — praised for roof tarp work). Kain (mitigation team — praised alongside Dylan, Chris, Stan). Shaq (team lead — praised for managing belongings and situation with care).
Southeast Restoration delivers strong emergency response and mitigation work, with dozens of reviewers praising same-day service and clear communication from Chris Wyles, Marty Jacobs, and Zhendy. Get your full project scope, timeline, and cost breakdown in writing before reconstruction starts, since the two 1-star reviews both describe reconstruction projects that went off track. Ask whether you can use an independent mold inspector if mold testing is part of your project.
Keep in mind
- Southeast Restoration does both mold testing and mold remediation. The same company that identifies your mold problem profits from fixing it. Ask whether they accept a third-party test or recommend an independent inspector.
- Both 1-star reviews describe projects that dragged on for months with poor communication and unexpected out-of-pocket charges after the initial estimate. Get your full scope and timeline in writing before work starts.
- Mold is not their primary focus. They are a general restoration company where mold is one of several service lines. If you need a mold-only specialist, this may not be the right fit.
- They claim to serve Georgia, Tennessee, and Alabama from four offices. Confirm which office and crew will handle your job and whether response times hold for your specific location.