Provider profile
PuroClean of Lawrenceville
Provider snapshot
What this listing says
Gwinnett County homeowners with water damage or post-flood mold concerns who want an insurance-referred PuroClean franchise where Gustavo, Nicole, and Tiffany handle the job from mitigation through pack-out.
Best for
- Lawrenceville and Gwinnett County homeowners dealing with water damage that has led to mold growth, where one company can handle extraction, drying, and mold work under a single scope.
- Insurance policyholders (Allstate and others) who want a company their carrier already works with, reducing friction on claims documentation and approvals.
- Homeowners who need contents packed out, stored, and returned during a restoration project, where Tiffany and her team handle the inventory.
- Commercial property managers in the Lawrenceville corridor who need 24/7 emergency response for water intrusions or sewage backups.
- Homeowners after a fire who need smoke odor removal and contents cleaning, where the team uses hydroxyl and ozone deodorization.
About this company
PuroClean of Lawrenceville is a restoration franchise serving Lawrenceville and the surrounding Gwinnett County area from their office at 478 Northdale Road. Owner Jiselle Severe runs the operation alongside Wilde Severe, who manages field operations. Their primary business is water damage mitigation, which drives most of their Google reviews, with mold remediation, fire/smoke restoration, and biohazard cleanup as additional service lines.
The website describes a mold process that follows IICRC S520 standards: containment with negative air pressure, HEPA filtration, removal of contaminated materials, surface treatment, and correction of the underlying moisture source. They also list thermal imaging, moisture meters, truck-mounted extraction, desiccant dehumidification, and high-velocity air movers for water damage work. They hold IICRC and EPA Lead-Safe credentials. Hydroxyl generators and ozone are mentioned for odor work.
Jiselle Severe brings a hospitality industry background of over fifteen years, which she applies to the customer service side of the operation. Multiple reviewers specifically note the team's communication and willingness to explain every step. The franchise model means they receive insurance referrals directly, with Allstate appearing as a referral source in at least six reviews.
78 Google reviews at a perfect 5.0 stars is notable. The volume is modest but growing quickly, with roughly 50 reviews posted since mid-2025. Nearly every review describes a real service experience rather than a character endorsement, and several come from Local Guides with established review histories.
Services
Service area
Headquartered in Lawrenceville, Georgia at 478 Northdale Road in Gwinnett County. The website lists Lawrenceville, Snellville, Grayson, and Gloster as named service areas. This is a focused footprint within Gwinnett County, roughly 30 miles northeast of Atlanta.
Review consensus
Gustavo Castellano draws the most mentions, appearing in at least eight reviews. Reviewers describe him as patient, prompt, and clear in explaining the process. He handled both water damage inspections and fire/flood response calls. Nicole Perez is the second most-named staffer, praised across roughly ten reviews for communication, responsiveness, and managing the full mitigation process. Multiple reviewers describe her arriving the same evening they called. Tiffany Lecky appears in about eight reviews, praised for her pack-out and contents handling work. Reviewers describe her as organized, communicative, and efficient. Eris, Luis, Reuben, and Alejandro appear as field technicians who receive praise for professionalism. The consistent theme across reviews is communication: reviewers repeatedly note the team explained what they were doing, answered calls after hours, and kept them informed throughout the process.
0 found across 78 total reviews at 5.0★. 0 found across 78 total reviews at 5.0 stars. No negative reviews exist in the recent 18-month window. There is no complaint data to analyze.
The insurance referral pipeline shapes this company's customer base. At least six reviewers mention Allstate specifically assigning PuroClean to their claim. This means most customers did not comparison-shop; they were sent to PuroClean by their carrier. Satisfied insurance-referred customers tend to leave reviews at high rates because the carrier relationship makes the experience feel structured and follow-up prompts are built in. This does not diminish the praise, but it explains why the review volume grew so quickly and skews uniformly positive.
Gustavo Castellano (field technician/inspector — positive, named in 8+ reviews for promptness and clear explanations). Nicole Perez (project manager — positive, named in 10+ reviews for responsiveness and managing mitigation). Tiffany Lecky (pack-out/contents manager — positive, named in 8+ reviews for organization and communication). Will (technician — positive, praised for going above and beyond). Eris (technician — positive, named for professionalism). Luis (technician — positive, named alongside Gustavo). Reuben/Rubin (technician — positive, named for professionalism). Alejandro (technician — positive, named for contents handling). Jeff (technician — positive, praised for leak detection and follow-up). Chanel (office staff — positive, praised for referring a caller to an outside hygienist). Maria (staff — positive, praised for communication). Jiselle Severe (owner — mentioned on website). Wilde Severe (operational manager — mentioned on website).
Ask for Gustavo or Nicole by name if your job involves water damage mitigation, and Tiffany if you need contents packed and stored. Get an independent mold assessment before agreeing to any remediation scope, since this company does both testing and removal. The team's communication stands out, but with zero negative reviews to learn from, ask for references from a job similar to yours in scope and size.
Keep in mind
- PuroClean of Lawrenceville does both mold inspection and mold remediation. A company that tests for mold and then sells you the removal has a financial incentive to find problems. Get a separate mold assessment from an independent inspector before committing to their remediation scope.
- This is a PuroClean franchise, not an independent local company. Franchise operations follow corporate standards and branding, which provides consistency but means the local team operates within that framework.
- All 78 reviews are 5-star with no negatives in the recent window. A perfect score with this volume is unusual and means you have no complaint data to evaluate. Ask for references from jobs similar to yours.
- Their listed service area covers Lawrenceville, Snellville, Grayson, and Gloster. This is a focused footprint within Gwinnett County, so coverage claims are reasonable.