Provider profile
ServiceMaster of Camden-Charlton
Provider snapshot
What this listing says
Camden and Charlton County homeowners dealing with mold after water damage who want a single company to handle extraction, drying, and remediation under one roof.
Best for
- Homeowners in Camden or Charlton County who discover mold after a water leak and want one company to handle extraction, drying, and mold work.
- Commercial property managers needing after-hours carpet or floor cleaning with flexible scheduling.
- Anyone with Oriental or Persian rugs who wants drop-off cleaning at a dedicated facility rather than in-home service.
- Residents near Kings Bay or St. Marys facing emergency water or fire damage who need same-day response.
About this company
ServiceMaster of Camden-Charlton is a family-owned ServiceMaster franchise in Kingsland, Georgia, run by Randi Kramer and Scott Mentz since 2005. Their core business is carpet and floor cleaning, but they handle the full water-damage-to-mold chain: emergency water extraction, structural drying, mold remediation, and environmental hazard cleanup including asbestos, lead, and biohazards. They serve both residential and commercial properties across Camden and Charlton Counties.
What stands out is the breadth of related services under one operation. They run a dedicated rug washing facility in Kingsland for Oriental and Persian rugs, offer air duct and dryer vent cleaning, and handle fire and smoke restoration. Their mold page lists containment, moisture and humidity control, and structural drying and repair. They also mention environmental hazard cleanup beyond mold. The website claims they are the only IICRC firm in Camden County, and owner Scott Kramer is working toward Master Textile Cleaner and Master Fire & Smoke Restorer designations.
They have been in business for 20 years, winning the Camden County Chamber of Commerce Small Business of the Year in 2023 and Best of Camden awards in 2023 and 2025. The operation uses eco-friendly, pet-safe cleaning products and hot water extraction for carpet work.
With a 4.9 rating across 320 Google reviews, this is an exceptionally well-reviewed operation. That rating with that volume reflects consistent execution across a wide range of services, not just one niche.
Services
Service area
Based in Kingsland, Georgia. Serves Camden County and Charlton County, including Kingsland, St. Marys, Woodbine, Kings Bay, Folkston, Homeland, Waverly, White Oak, and Browntown. Emergency services available 24/7.
Review consensus
Lindsey is the most frequently named technician across dozens of reviews, praised for carpet cleaning, tile work, upholstery, and emergency water extraction. Multiple reviewers describe him as friendly, knowledgeable, and willing to go the extra mile — one reviewer noted he responded to a New Year's Eve flooding emergency at 8 AM. Scott and Randi are praised by name as responsive owners. DJ was noted for efficient dryer vent work. James received a positive mention for carpet cleaning from one reviewer. Reviewers consistently note on-time arrivals, reasonable pricing, and same-day scheduling availability.
2 found across 320 total reviews at 4.9★. Joshua Morris (April 2026) reported couch damage after upholstery cleaning and said he could not reach anyone by phone or get a return call. The owner responded that the customer had confirmed satisfaction and tipped the tech at the time of service. Morris countered that he told the tech some spots looked off and hoped they would dry out, but they did not. Diana Sullivan (January 2025), a repeat customer over 6 years, described a payment miscommunication where the tech left without collecting payment, and then Randi called her aggressively about it. The owner acknowledged James was a newer team member who did not follow payment procedures, apologized, and offered to make things right. Sullivan also said her bedroom carpet smelled worse after cleaning.
Both one-star complaints share a common thread: the fieldwork happened, but communication broke down afterward. In one case, a customer could not get a callback about damage. In the other, a procedural error by a newer employee escalated into a confrontation. The owner responds to 100% of negative reviews with personalized, non-template replies that engage with specifics and acknowledge mistakes — a good sign for accountability. The 2-star duct cleaning review is vague and the owner response was more generic.
Lindsey (technician — overwhelmingly positive, named in 20+ reviews for carpet, tile, upholstery, and water extraction). James (technician — mixed; praised by one reviewer for carpet work, cited in one complaint for not following payment procedures). DJ (technician — positive, noted for efficient dryer vent cleaning). Scott Mentz (co-owner — positive, thanked by name in multiple reviews). Randi Kramer (co-owner — mostly positive as responsive scheduler, but named negatively by one customer for aggressive phone manner during payment dispute).
This is one of the highest-rated operations in the area, and Lindsey is clearly their standout technician — request him if you can. The two negative complaints both involve post-service communication, not the quality of the work itself. If you hire them for mold remediation, confirm upfront who your point of contact is for follow-up issues, and get the post-job communication plan in writing.
Keep in mind
- They do both mold testing and mold remediation. Ask whether they use a third-party inspector for pre- and post-remediation testing, or whether the same team does both.
- Their primary business is carpet and floor cleaning — mold remediation is one service among many. Ask how many mold jobs they handle per month and whether dedicated crews handle remediation versus cleaning.
- Two of three recent negative reviews describe communication failures after the service was done — a customer with couch damage could not get a callback, and a repeat customer had a payment miscommunication that escalated. If you hire them, confirm who to contact if issues arise after the job.
- Their website lists environmental hazard cleanup including asbestos, lead, and biohazards, but provides no detail on credentials or experience for those services. Ask specifically about qualifications if you need non-mold environmental work.