Provider profile
ARS Mitigations
Provider snapshot
What this listing says
Kennesaw and Cobb County homeowners dealing with water damage who want a locally owned restoration company that has operated under the same ownership since 1988 and handles insurance coordination directly.
Best for
- Kennesaw and Cobb County homeowners facing water damage from burst pipes, flooding, or appliance failures who need same-day emergency response.
- Property owners who want a single company to handle water extraction, drying, mold remediation, and reconstruction without coordinating multiple contractors.
- Spanish-speaking homeowners in the Atlanta metro who need a bilingual team member on-site during restoration work.
- Commercial property managers in Cobb County who need after-hours or weekend restoration to minimize business interruption.
- Homeowners navigating insurance claims who want the restoration company to document damage and communicate with their adjuster directly.
About this company
ARS Mitigations is a restoration company based at 960 Shallowford Rd in Kennesaw, GA, operating under the same ownership since 1988. Water damage restoration is their primary service, but they also handle mold remediation, fire damage, storm damage, sewage cleanup, contents packout, and basement flood cleanup. They serve both residential and commercial properties across the Atlanta metro.
Their website references IICRC S500 and S520 standards, thermal imaging cameras, moisture meters, commercial-grade dehumidifiers, air movers, HEPA air scrubbers, and negative air pressure systems. They claim 24/7 emergency availability with arrival times of 45 minutes to 3 hours. They also perform mold testing and post-remediation clearance testing, which means they both test for and remediate mold in-house.
The company has been under consistent ownership for over 35 years. Owner Rick has appeared in reviews personally responding to emergencies. The contact page lists an email for "robert@arsmitigations.com," suggesting Rick or Robert is the owner handling operations directly. They serve Kennesaw, Marietta, Acworth, Smyrna, Mableton, Alpharetta, Roswell, Cartersville, and Dallas.
A 4.9-star rating across 67 Google reviews is strong. The volume is modest, but the consistency is notable for a local restoration company operating outside the franchise model.
Services
Service area
ARS Mitigations is headquartered at 960 Shallowford Rd in Kennesaw, GA. They list specific service cities including Kennesaw, Marietta, Acworth, Smyrna, Mableton, Alpharetta, Roswell, Cartersville, and Dallas. The website claims coverage across the entire Atlanta metro, which is a broad area for a single-location company.
Review consensus
Reviewers consistently praise rapid response times and clear communication throughout the restoration process. Trace Fowler stands out for going above and beyond on water damage jobs. Alex draws praise for explaining the process clearly, working well with elderly homeowners, and speaking Spanish on-site. Stacey earns recognition for office-level coordination and attention to detail on commercial projects. Brian is noted for clear daily communication and explaining what needed to be done during kitchen water damage work. Multiple reviewers highlight that ARS handled insurance adjuster communication directly, reducing the burden on homeowners. Several reviews mention the team respecting homes with kids and pets during stressful situations.
2 found across 67 total reviews at 4.9★. One reviewer initially left a 5-star review after Brian and Trace handled a kitchen leak, then changed it to 1 star after discovering mold that they believe was not fully remediated. The owner responded that the new growth is unrelated to the original water damage mitigation, and both parties disagree on whether the mold connects to the prior work. A 3-star reviewer reported an $900 gap between the estimate and final invoice, an undisclosed credit card transaction fee, and four unanswered requests for a restoration quote over eight-plus days. When Rob W. finally called back, he had the wrong property address. The owner response acknowledged the concerns but offered only a generic apology without addressing the specific billing or communication failures.
The two negatives share a theme: the initial mitigation work drew praise, but everything after that point broke down. In one case, the follow-up revealed incomplete remediation. In the other, post-mitigation coordination (quoting, billing, handoff to restoration) fell apart across multiple contact attempts. This suggests ARS performs well during the emergency response phase but has gaps in its back-office follow-through and quality verification after the immediate work is done. Owner responses run 100% on recent negatives but vary in quality. The response to the mold complaint included specific factual context. The response to the billing and communication complaint was generic and did not engage with the specifics.
Trace Fowler (technician — praised for going above and beyond on water damage jobs). Alex (technician — praised for clear explanations, working well with elderly clients, and speaking Spanish). Brian (technician — praised for daily communication and explaining the process). Maria (technician — praised alongside Alex for mitigation and drying work). Stacey (office/coordinator — praised for communication and coordination on commercial projects). Armando Lozano (technician — praised for professionalism and quality of work). Gary (technician — praised for walking clients through the process). Rob W. (staff — named in a negative review for delayed follow-up and receiving the wrong property address; also praised in one positive review). Rick (owner — praised for personally responding to emergencies and handling situations competently).
ARS delivers strong emergency response and has a roster of well-regarded field technicians. Ask for Trace, Alex, or Brian by name if you can. Get a written estimate with payment terms before work begins, and if you need restoration after mitigation, establish a timeline and point of contact for the restoration quote before the mitigation crew leaves.
Keep in mind
- ARS does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test before or after their work.
- One reviewer reported the final invoice exceeded the original estimate by $900, and that ARS charges a credit card transaction fee that was not disclosed before work began. Ask for a written estimate and payment terms before signing anything.
- Follow-up coordination after the initial mitigation drew criticism. One reviewer made four separate requests for a restoration quote and waited over eight days before hearing back. If you need both mitigation and restoration, pin down the restoration timeline in writing before mitigation starts.
- Their claimed service area spans from Kennesaw to Alpharetta, Roswell, Cartersville, and Dallas. That covers a wide geographic range. Confirm response times for locations outside Kennesaw and Marietta.
- The website does not specify years of experience for individual technicians or detail specific mold remediation certifications beyond the general IICRC claim.