Provider profile
SERVPRO of Houston County
Provider snapshot
What this listing says
Houston County homeowners dealing with water damage that led to mold growth, where same-day emergency response and insurance coordination matter.
Best for
- Warner Robins, Kathleen, and Perry homeowners who need mold remediation after a water damage event and want one company to handle extraction through rebuild.
- Insurance-claim situations where you need a company that documents damage and coordinates directly with your adjuster.
- Commercial property managers in Houston County who need fast-response restoration with minimal business disruption.
- Homeowners who want contents packed out and stored while mold work and reconstruction happen simultaneously.
About this company
SERVPRO of Houston County is a restoration franchise based in Kathleen, GA that handles mold remediation as part of a broader water, fire, and storm damage operation. They serve Warner Robins, Perry, Bonaire, Centerville, and surrounding Houston County communities. Mold work often follows their water damage jobs, which means they handle the full chain from water extraction through mold removal and reconstruction.
Their mold page claims over 30 years of experience in mold remediation and describes using air scrubbers, HEPA vacuums, and antimicrobial treatments. They bring in an environmental hygienist to test before remediation and develop a removal protocol based on those results. They also handle contents packout, storing belongings in a climate-controlled facility while work proceeds. The in-house reconstruction capability means they can replace drywall, flooring, and other materials after remediation without subcontracting.
Carl Perazzola opened this franchise in 2011 after working as a corporate trainer for SERVPRO Industries starting in 2008, overseeing franchises across Georgia. Justin and Brandon Bisig are co-owners. The water damage page names several local team members — Matt Howell, Allison Ethridge, Kevin Lashley, Michael Caldwell, and Carl Perazzola — as people who grew up in the community. Staff hold IICRC training through SERVPRO's corporate program.
With 4.9 stars across 318 Google reviews, this franchise sits in rare territory for a restoration company. The review volume is substantial and the rating has held steady, which typically reflects consistent crew performance rather than a handful of lucky jobs.
Services
Service area
Headquartered in Kathleen, GA at 822 GA-247. Serves Houston County including Warner Robins, Perry, Bonaire, Centerville, Robins Air Force Base, Clinchfield, Lashley, Moss Oak, Henderson, Hayneville, and Pabst. One reviewer mentioned a commercial job in Macon, suggesting they travel beyond the core service area for some work.
Review consensus
Jamie appears in more reviews than any other crew member, consistently praised for speed, politeness, and careful cleanup across water, mold, and fire jobs. Javar draws similar praise, often paired with Jamie or working independently on water mitigation. Mike Z. is recognized for demolition and field work efficiency. Prentice earns mentions as a project manager who communicates well and follows up. Eddie and David Lowe (often called D. Lowe) are frequently named as reliable field techs. Melissa and Abby get specific recognition for packout and contents cleaning work. Multiple reviewers mention same-day response, often within hours of calling. Several reviews specifically note that crews explained the process step by step, cleaned up after themselves, and communicated throughout.
2 found across 318 total reviews at 4.9★. Iris Phan described a Friday emergency water call where a technician spent about 40 minutes setting up fans and a dehumidifier. A second visit on Saturday lasted 10 minutes with no moisture readings taken. The bill came to $550 with no itemized breakdown. When she asked, she was told the company always charges a minimum of $500 and bills 1.5 hours each for setup and takedown regardless of actual time on-site. The owner responded the same day, addressing her by a different last name and offering to resolve the issue. Brooke Barker left a vague 1-star review saying the company does not hold itself accountable. The owner responded that they could not find her as a customer and asked her to call.
The franchise model creates a strong bench of named field workers — Jamie, Javar, Eddie, Kurt, David Lowe, Mike Z. — who appear repeatedly across dozens of reviews. This consistency suggests stable staffing rather than high turnover. The owner responds to 100% of recent negative reviews, and responses engage with specifics rather than using templates. The single detailed billing complaint (Iris Phan) points to an opacity around emergency minimums that may be standard SERVPRO franchise practice but catches customers off guard. The 3-star review from Staci was updated to positive after the company intervened to fix a contractor delay, showing a pattern of escalation-and-resolution.
Jamie (field technician — consistently praised for speed and politeness). Javar (field technician — praised for courtesy and efficiency). Mike Z. (field technician — praised for demolition work and efficiency). Kurt (field technician — praised for mold remediation and field work). Eddie/Eddie T. (field technician — praised for mold and water work). David Lowe/D. Lowe (field technician — praised for water mitigation). Prentice (project manager — praised for communication and follow-through). Mike Cohen (production manager — praised for leadership). Mike Caldwell (manager — praised for responsiveness). Tyler/Tyler Niebrand (field technician — praised for diligence). Ryan (field technician — praised for mold and water work). Logan (field technician — praised). Justin (field technician — praised). Melissa/Mellissa (packout/cleaning — praised for care with belongings). Abby (packout/cleaning — praised). Crystal Hall (praised for making customers comfortable). India Johnson (packout — praised for energy and helpfulness). Shane (field technician — praised for hard work). Kevin Lashley (praised for attentiveness). Amber (praised). Travis (praised for punctuality). Demetrius (field technician — praised). Stone (field technician — praised). Chris (praised for helpfulness). Matt Howell (praised). Flo (praised). Samson (contractor coordination — mentioned positively in updated review).
This is a well-staffed franchise with a deep bench of field workers who show up in review after review. Ask for Jamie, Javar, or Prentice by name if you can. Get the emergency response minimum charge in writing before any work starts — the one detailed billing complaint came from a customer who was not told about the $500 floor until after the work was done.
Keep in mind
- Mold remediation is not their primary service — water and fire damage restoration drive most of their work. Ask how many mold-specific jobs their assigned crew has completed recently.
- One detailed 1-star review described a $550 charge for under an hour of on-site emergency work, with billing minimums that were not disclosed upfront. Get a written estimate and ask about minimum charges before work begins.
- Their mold page says they bring in an environmental hygienist to test before remediation, but the company does not perform testing itself. Confirm who the third-party tester will be and whether that cost is separate.
- As a franchise, crew composition changes. The team members praised in recent reviews may not be the ones assigned to your job. Ask who will lead your project.
- One reviewer had a contractor delay on flooring replacement that stretched 12+ days with no contact, though the company resolved it after the complaint. Confirm reconstruction timelines in writing.