Provider profile
Global Restoration
Provider snapshot
What this listing says
North Georgia homeowners in Jasper, Pickens County, or the Atlanta metro who need a single contractor to handle water or mold damage from emergency extraction through full reconstruction and insurance negotiation.
Best for
- Homeowners in Jasper, Pickens County, or North Georgia dealing with water damage, storm damage, or mold who want one company from emergency response through rebuild.
- Property managers and commercial building owners who need a contractor that can handle large water losses across multiple floors and coordinate directly with insurance adjusters.
- Homeowners whose insurance claims have been denied or underpaid and who need a restoration company willing to push back on the carrier.
- Anyone facing post-storm damage who needs same-day emergency tarping, tree removal, and structural stabilization before the full restoration begins.
About this company
Global Restoration is a full-service restoration and general contracting company based in Jasper, Georgia, serving North Georgia and the Atlanta metro area. Their primary identity is disaster recovery: they handle everything from the initial emergency call through demolition, remediation, and reconstruction under one roof. They also do mold testing and remediation, which creates a potential conflict of interest since the same company that finds the mold also gets paid to remove it.
What stands out is their equipment and vertical integration. They run Injectidry wall cavity and floor drying systems designed to save cabinetry and hardwood without demolition. Their water damage team uses industrial dehumidifiers, air scrubbers, and Odorox hydroxyl generators for odor control. Their estimators are IICRC and Xactimate trained, meaning their documentation matches the same software insurance adjusters use. For mold work, they follow a hygienist-guided approach and bring in third-party testing after remediation.
The company has been in business for over three decades. Jonathan is the owner and still shows up personally on emergency calls, according to multiple reviewers. They hold a BBB A+ accreditation and operate as a commercial general contractor, which lets them handle large-scale commercial projects across sectors like hospitality, healthcare, and multifamily housing.
A 4.9-star rating across 102 Google reviews is unusually strong. Most of the volume comes from storm damage and water loss jobs in the Hurricane Helene aftermath, and reviewers consistently cite the insurance navigation as a major differentiator.
Services
Service area
Headquartered in Jasper, Georgia, at 1632 Canton Road. They serve North Georgia including Pickens County, the Atlanta metro area, Buckhead, Alpharetta, Roswell, and Cumming. Reviews confirm work as far south as Atlanta and as far east as Augusta, though their core response area appears to be North Georgia.
Review consensus
Chase King is the most frequently named staff member, appearing in over a dozen positive reviews as a project manager who communicates proactively, keeps pricing consistent with initial quotes, and supervises subcontractor work. Sandy Minnes draws similar praise for guiding homeowners through insurance claims and managing water mitigation timelines. Sheena is highlighted for insurance coordination and keeping clients updated. Jonathan, the owner, earns trust by showing up personally on emergency calls and fighting denied insurance claims. Multiple reviewers note the company took over from a previous contractor who had failed, and several describe repeat engagements. Speed of response is a consistent theme: reviewers in storm and water emergencies report crews arriving within an hour.
2 found across 102 total reviews at 4.9★. One reviewer had previously used Global twice with great results under a former employee named Steve Yoder, but when he returned for a small roof patch, Chase quoted roughly $4,500 for a 5x5-foot section. The reviewer had obtained four other bids ranging from $7,000 to $9,000 for a full roof replacement, and bids from $1,000 to $1,250 for just the section repair he needed. Jonathan, the owner, texted to justify the pricing by citing insurance and overhead costs, but the reviewer went with another company for about $1,100. The second one-star review, from a Local Guide with 14 reviews, contains no text at all.
Global Restoration did not respond to either negative review. With a 0% owner response rate on recent complaints, there is no public record of how they handle dissatisfied customers. This contrasts sharply with the overwhelmingly positive review volume, where the company clearly delivers strong results on insurance-driven restoration projects. The pricing complaint may reflect a mismatch between restoration-company overhead pricing and what a smaller roofing contractor would charge for a simple repair outside the insurance claim context.
Chase King (project manager — praised in 10+ reviews for communication, quoting accuracy, and project oversight; named in one negative for a pricing dispute on a small roof repair). Sandy Minnes (project manager — praised for insurance navigation and water mitigation management). Sheena (insurance coordinator/project support — praised for communication and insurance handling). Jonathan/Johnathan (owner — praised for personal involvement on emergency calls and fighting denied insurance claims; mentioned in the pricing dispute negative as defending the quote). Steve Yoder (former employee — praised by the negative reviewer for past work, no longer with the company). Richard, Dustin, Stephenie, Andrew, Adam (team members — praised collectively by one reviewer for a water damage restoration project).
Global Restoration delivers strong results on insurance-covered disaster restoration, and their team earns repeated trust from homeowners and property managers. Ask for Chase or Sandy by name. If your job is a small repair outside an insurance claim, get a competing bid to make sure the pricing fits the scope.
Keep in mind
- Global Restoration does both mold testing and mold remediation. This is a conflict of interest: the company that identifies your mold problem also profits from fixing it. Ask whether they will accept a third-party mold test you commission independently.
- One reviewer was quoted roughly $4,500 for a small 5x5-foot roof section repair when other contractors bid $1,000 to $1,250 for the same work. Get multiple bids on any standalone repair job, especially smaller scopes.
- The owner did not respond to either of the two recent negative reviews. This means there is no public accountability trail for complaints.
- Their service area claims stretch from Jasper to Buckhead and the Atlanta metro. Confirm response times and crew availability for jobs south of the mountains.