Provider profile
Penco Restoration Northeast Georgia
Provider snapshot
What this listing says
Northeast Georgia homeowners dealing with water damage or post-flood mold in the Hoschton, Jefferson, and Jackson County area who want a restoration company that handles cleanup through reconstruction under one roof.
Best for
- Homeowners in Hoschton, Jefferson, Braselton, and Jackson County who need mold remediation tied to water damage from burst pipes or flooding.
- Property owners who want a single company to handle everything from water mitigation through drywall, flooring, and paint restoration.
- Commercial property managers in northeast Georgia, including healthcare and senior living facilities, who need mold inspection and IAQ consulting.
- Anyone navigating an insurance claim for water or mold damage who wants a company experienced with Xactimate estimates and claim documentation.
About this company
Penco Restoration Northeast Georgia is the Hoschton-based branch of a restoration company founded by Joey Pendley in Coweta County. The Northeast GA office is run by Andrew Howard, VP of Operations, and serves Jackson County and surrounding communities. Mold is one of several services they offer alongside water damage restoration, fire damage cleanup, storm damage, and reconstruction. They do both mold testing and mold remediation, which is a conflict of interest worth understanding before you hire them for both.
Their mold remediation page describes a process that starts with inspection, moves to containment of affected areas, then uses HEPA vacuum technology to clean surfaces, crawl spaces, and ventilation systems. They follow up with a post-remediation inspection. They also mention Indoor Air Quality consulting, including work in hospitals and healthcare facilities. Beyond mold, they run a separate cleaning division called Penco Clean that handles carpet cleaning, air duct cleaning, tile and grout, and dryer vent cleaning.
Penco claims over 20 years of construction experience and more than 2,000 completed restoration projects across the greater Atlanta area and Southeast. They are IICRC and Xactimate trained. The company is locally owned and active in the Jackson County community, including partnerships with local schools. The Hoschton office has its own project management team, including Andy Clay and Kyle as project managers, and a mitigation crew led by Luis.
A perfect 5.0 rating across 61 Google reviews is unusual. Most of the reviews describe water damage restoration and reconstruction work rather than mold-specific jobs. The consistency of praise for communication and follow-through across different staff members suggests a company culture rather than individual standouts.
Services
Service area
Headquartered in Hoschton, Georgia, serving northeast Georgia including Jackson County, Jefferson, Braselton, Buford, Flowery Branch, Gainesville, Winder, and Commerce. Part of a larger Penco Restoration operation with a second office in Sharpsburg serving the Newnan and south metro Atlanta area. The website lists dozens of cities across metro Atlanta and the greater Southeast, which is a very broad claim for a company with two physical offices.
Review consensus
Reviewers consistently name specific staff members for strong communication and project management. Andy Clay is praised repeatedly as a project manager who explains every step and follows through on timelines. Luis is mentioned in at least eight reviews for his water mitigation work, described as punctual, friendly, and hardworking. Gil appears in multiple reviews for reconstruction and flooring work, with reviewers noting he offers good options and keeps them informed. Kyle is praised for being accommodating and keeping projects on schedule. Andrew Howard gets credit for fast initial response and overseeing operations. Several reviewers specifically highlight that the finished work exceeded their expectations, with multiple people noting their homes looked better after restoration than before the damage.
0 found across 61 total reviews at 5.0★. No negative reviews found. Every review in the recent 18-month window is 5 stars, with one 4-star review from lamar griffin that still described the work positively.
The absence of any negative reviews across 61 total is statistically unusual for a restoration company. Most of the reviews are from established, multi-review Google accounts and several from Local Guides, which lends credibility. The company appears to generate reviews primarily from water damage and reconstruction customers, many of whom were referred by their insurance companies. The tight clustering of reviews from mid-2024 suggests a review solicitation effort around that time, though the reviews themselves contain specific project details that indicate real experiences.
Andrew Howard (VP of Operations / General Manager Hoschton office -- positive). Andy Clay (Project Manager -- positive, praised in at least six reviews for communication and project oversight). Luis (Mitigation crew -- positive, mentioned in eight-plus reviews for punctuality and work ethic). Gil (Reconstruction -- positive, praised for flooring work and keeping clients informed). Kyle (Project Manager -- positive, praised for accommodation and scheduling). Isabella/Isabel (Mitigation crew -- positive, praised for attentiveness to detail). Tyler (staff -- positive, praised for staying on top of projects). Hayden (Mitigation -- positive). Tracy (Estimation -- positive). Justin (Restoration -- positive). Donnie (staff -- positive). Nate (staff -- positive). Nick (staff -- positive). Taylor Howard (staff -- positive, noted for community involvement). Brandon (Penco Clean carpet cleaning -- positive).
With 61 reviews at a perfect 5.0, Penco Northeast GA has an unusually clean record. Ask for Andy Clay or Luis by name if your project involves water damage mitigation and reconstruction. For mold-specific work, ask pointed questions about their testing independence and what happens if testing shows no remediation is needed.
Keep in mind
- Penco does both mold testing and mold remediation. The company that finds the mold also profits from fixing it. Consider getting an independent mold test before committing to their remediation work.
- This is a multi-location company. The Northeast GA office in Hoschton operates somewhat independently from the original Sharpsburg/Newnan location. Make sure you are communicating with the Hoschton team if that is the office serving your area.
- Nearly all 61 reviews describe water damage and reconstruction work. There are no reviews specifically about standalone mold remediation projects, so their mold track record is harder to evaluate from public feedback.
- Their claimed service area spans dozens of cities from Athens to Atlanta to LaGrange. Confirm that their Hoschton crew covers your specific location without subcontracting the work.