Provider profile
Restoration 1 of NW Cobb
Provider snapshot
What this listing says
Hiram, Kennesaw, and northwest Cobb County homeowners dealing with water damage that led to mold, who want an owner-operated Restoration 1 franchise with financing options and direct insurance coordination.
Best for
- Hiram, Kennesaw, and Acworth homeowners with water damage that has progressed to mold growth, since this company handles both under one roof.
- Homeowners who need financing for restoration work, since they offer payment plans through multiple lenders.
About this company
Restoration 1 of NW Cobb is a franchise location based in Hiram, Georgia, owned by Rossiel Harris. They serve northwest Cobb County and surrounding areas including Kennesaw, Acworth, Woodstock, Dallas, and Cartersville. Their primary service is water damage restoration, with mold remediation and fire damage restoration as secondary lines. They recently added carpet, rug, and upholstery cleaning.
Nothing about their equipment or methods stands out from other Restoration 1 franchise locations. The website uses standard franchise copy and does not describe specific remediation techniques or equipment beyond generic mentions. What does stand out is their financing program through Acorn Finance and Regions Bank, which is unusual for a restoration company and could matter for homeowners facing unexpected mold costs without insurance coverage.
Services
Service area
Headquartered in Hiram, Georgia, in northwest Cobb County. They list Acworth, Dallas, Woodstock, Cartersville, Hiram, and Kennesaw as the cities they serve. All six are within roughly 20 miles of Hiram, which is a reasonable service radius for a single-location restoration company.
Review consensus
Xavier Wright is the most frequently named employee. At least eight separate reviewers praise him for clear communication, punctuality, detailed assessments, and sending photo documentation during the remediation process. Donna O'Connor's review specifically mentions Xavier providing pictures throughout the process in his report. Nicky draws praise from two reviewers for fast response times (within one hour of contact) and for making payment plans affordable. Owner Rossiel Harris is named by four reviewers who describe him as calm under pressure, personally involved in assessments, and someone who treats customers like family. Luke and Danica get praise for carpet and rug cleaning work. Brian is named alongside Xavier for detailed estimates and hands-on measurements. Multiple reviewers highlight two themes: fast initial response and willingness to coordinate with insurance companies on the homeowner's behalf.
0 found across 28 total reviews at 5.0★. No negative reviews exist in the recent window. Every review in the dataset is 5 stars. This means there is no complaint data to analyze. While a perfect record is positive on its face, 28 reviews is too small a sample to draw strong conclusions about how the company handles dissatisfied customers.
Xavier Wright (technician/field lead — praised across 8+ reviews for communication, assessments, and documentation). Rossiel Harris (owner — praised across 4 reviews for personal involvement and calm leadership). Nicky (coordinator — praised in 2 reviews for fast response times and payment plan assistance). Luke (technician — praised in 2 reviews for carpet and rug cleaning). Danica (technician — praised in 2 reviews for carpet and rug cleaning). Brian (technician — praised in 3 reviews for estimates, measurements, and fieldwork).
Ask for Xavier Wright if your job involves water damage or mold remediation. He has the strongest track record for communication and documentation across these reviews. For scheduling and payment questions, reviewers recommend working with Nicky. The perfect 5.0 rating is encouraging but the review count is low, so you are working with limited public feedback.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you whether you have mold also sells the remediation. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a franchise operation using standard Restoration 1 branding and website copy. The local differentiator is Rossiel Harris and his team, not the franchise system. Ask about the specific people who will work on your project.
- 28 reviews is a small dataset. A perfect 5.0 rating with this volume means you have less information about how the company handles problems. No negative reviews exist to show how they respond when things go wrong.
- The website lists six cities they serve but does not specify county or radius limits. Confirm response times for areas outside the Hiram-Kennesaw corridor.