Provider profile
ATI Restoration
Provider snapshot
What this listing says
Grovetown and Augusta-area property owners dealing with insurance-referred water or mold damage who want a national restoration company with 24/7 dispatch, commercial capability, and in-house reconstruction.
Best for
- Grovetown, Augusta, Evans, and Martinez homeowners with insurance-referred water or mold damage who want one company to handle mitigation through reconstruction.
- Commercial property managers in the CSRA who need a restoration company with national backing, HAZWOPER-trained crews, and the ability to handle large-scale or multi-site damage.
- Property owners with environmental concerns beyond mold — lead paint, asbestos, or biohazard situations — who need abatement and structural repair from the same contractor.
- Homeowners who need fast initial response. Multiple reviewers confirm ATI dispatched crews the same day or evening of the call.
About this company
ATI Restoration is a national restoration company with a regional office in Grovetown, Georgia, serving the Augusta metro, Columbia County, Richmond County, and the CSRA. Regional Manager Clay Friar runs the local operation. ATI started as a family business in 1989 and expanded through acquisitions — the Grovetown office previously operated as Venturi Restoration, which older reviews still reference. ATI works with major insurance carriers as a preferred vendor, and most of the Grovetown office's work comes through insurance referrals.
The Grovetown office handles water damage, fire and smoke damage, mold remediation, lead and asbestos abatement, biohazard cleaning, and reconstruction under one roof. Their website lists moisture mapping, water leak detection, dehumidification, air quality testing, and containment as part of the mold and environmental workflow. They also partner with industrial hygienists for mold sampling and species identification. The commercial side serves multifamily, healthcare, hospitality, education, government, and retail properties. ATI runs a 24/7 emergency dispatch line.
ATI holds IICRC credentials and their technicians have HAZWOPER training for wastewater and biohazard work. The company has grown to 30+ locations nationwide through ten acquisitions in 2023-24 alone. That national footprint gives them catastrophe response capacity for floods, hurricanes, and wildfires, though day-to-day mold and water work in Grovetown is handled by the local team.
The 4.0-star rating across 41 Google reviews is below average for the category. The positive reviews are genuinely strong, but the negatives describe serious breakdowns in project management on insurance-referred jobs — months of delays, unanswered calls, and work left incomplete.
Services
Service area
Based in Grovetown, Georgia at 664 S Old Belair Rd. Serves Columbia County, Richmond County, and the Central Savannah River Area (CSRA), including Augusta, Evans, Martinez, and Harlem. ATI is a national company with 30+ offices, but the Grovetown location handles the local CSRA territory.
Review consensus
Ashley is the most frequently named employee, praised by Terrence, Rhonda Leacock, William O'Neal, Michael Edewor, Seth Bear, Paula Carsten, and Lorene Dickey for same-day response, clear explanations of the drying process, and hands-on project management. Melo is named by Kelly Cunningham for ongoing professionalism at a commercial property (The Waterford) and by Will for going above and beyond in Columbia, SC. Dawson is named by Ivan Chubb (128 reviews, Local Guide) for a mold remediation consultation where he offered multiple options for removal and moisture prevention. David is named alongside Ashley for equipment setup. Keri is praised by Erica Hernandez and Renee Meldrum for water mitigation work. Meka/Tomeka is named by Chasity Diggs and Jo Awalt for coordinating estimates, working with insurance, and handling plumber issues. Thomas is named for estimate work and insurance coordination. Russ and Trez are named for interior repair work.
4 found across 41 total reviews at 4.0★. All four 1-star reviews describe insurance-referred jobs that stalled after initial contact. Jordan Griffin (8 reviews, June 2026) had brick veneer repair from a vehicle incident — the mason left gaps filled with caulk, project manager Tina acknowledged the poor work and promised repairs but then went silent from January to May. No owner response. Christine Harris (6 reviews, September 2025) waited nearly a year after Hurricane Helene with minimal progress — contents removed but not inventoried, carpet partially removed, and an ATI employee observed sitting in a marked vehicle in front of her house for 15 minutes without getting out. The owner response directed her to email customer service but did not address specifics. Sandra Santiago (2 reviews, September 2025) had a flooring replacement that took three years to resolve, with the company initially claiming the subfloor needed leveling despite insurance paying for it. The owner response apologized and took responsibility. Shirley Jones (4 reviews, January 2025) received an estimate in October and never heard back despite two months of calling, causing the damage to worsen. The owner response apologized and acknowledged the communication failure.
The negative reviews reveal a two-phase pattern: ATI's initial emergency response is fast and competent (reviewers confirm same-day or same-evening dispatch), but long-term project management breaks down on insurance-referred reconstruction work. The complaints cluster around the reconstruction and repair phase, not the mitigation phase. This is consistent with a restoration company that expanded rapidly through acquisitions — the Grovetown office was formerly Venturi Restoration. The owner response pattern is template-like: three of four responses direct the reviewer to email CustomerService@ATIrestoration.com or call 800-400-9353 rather than engaging with specifics. Only one response (to Sandra Santiago) directly acknowledged the failure. The 75% response rate is reasonable, but the responses read more like corporate reputation management than local problem-solving.
Ashley (mitigation lead — positive, named by Terrence, Rhonda Leacock, William O'Neal, Michael Edewor, Seth Bear, Paula Carsten, Lorene Dickey for fast response, equipment setup, and clear communication). Dawson (mold consultation — positive, named by Ivan Chubb for offering multiple remediation and prevention options). Melo (field technician — positive, named by Kelly Cunningham and Will for professionalism and going above expectations). David (technician — positive, named by Rhonda Leacock for equipment setup). Keri (water mitigation — positive, named by Erica Hernandez and Renee Meldrum). Meka/Tomeka (office coordinator — positive, named by Chasity Diggs, Jo Awalt, and Renee Meldrum for estimates, insurance coordination, and customer communication). Thomas (estimator — positive, named by Chasity Diggs for estimates and insurance work). Russ (interior repairs — positive, named by Chasity Diggs). Trez (interior repairs — positive, named by Chasity Diggs). Denise (project manager — mixed, praised by Tausha Smith for going out of her way, but Christine Harris could not reach her during delays). Tina (project manager — negative, named by Jordan Griffin for acknowledging poor masonry work but then going silent for months). Clay Friar (Regional Manager — named on website only, not in reviews).
ATI Grovetown has a strong emergency response team — Ashley in particular gets consistent praise for showing up fast and communicating clearly during the mitigation phase. The problem starts when the project moves to reconstruction. If you hire ATI through insurance, get a written timeline with specific milestones, ask for your project manager's direct number, and escalate to Clay Friar (Regional Manager) or the corporate customer service line if communication goes dark. Request an independent mold test before agreeing to any remediation scope.
Keep in mind
- ATI does both mold testing and mold remediation. The same company diagnosing your mold problem is the one billing to fix it. Get an independent mold assessment before committing to their remediation scope.
- Every 1-star review describes the same pattern: the initial response is fast, but the project stalls for months with poor communication once insurance money is secured. Jordan Griffin waited from November to May with no completion. Christine Harris waited nearly a year after Hurricane Helene. Sandra Santiago's floor repair dragged on for three years. Shirley Jones never heard back after the estimate. If you hire ATI, get written timelines with milestones.
- The 4.0-star Google rating is low for a restoration company. All four recent 1-star reviews are from insurance-referred customers, which suggests the problems are concentrated in that workflow rather than in the quality of the initial mitigation work.
- ATI is a national chain. Your local experience depends on the Grovetown office staff and their current workload. Ask who your project manager will be and get their direct contact information upfront.