Provider profile
Clean Way Restoration
Provider snapshot
What this listing says
North Georgia homeowners dealing with water damage who want a single family-owned company to handle mitigation, mold work, and reconstruction under one roof since 1987.
Best for
- Homeowners in Hall County and surrounding North Georgia counties who need water damage dried and rebuilt by one company.
- Insurance claim situations where you want a contractor who coordinates directly with your carrier.
- Post-storm or post-fire recovery requiring mitigation through full reconstruction.
- Buyers who value a locally rooted, non-franchise company with nearly 40 years in the same area.
About this company
Clean Way Restoration is a family-owned restoration company based in Gainesville, Georgia, operating since 1987. They started as a cleaning service and now handle the full disaster-to-rebuild cycle: water extraction, structural drying, mold remediation, fire and smoke cleanup, storm damage repair, and reconstruction. They are not a franchise. The contact email goes to Dillon, who runs the operation.
The main differentiator is their turnkey model. They extract water, dry the structure, remediate mold, and then rebuild -- all with in-house crews. They work directly with insurance carriers and display partnerships with State Farm, USAA, Alfa, Farmers, and others on their site. They also offer financing through Hearth for out-of-pocket costs. The website claims a 30-minute response time and 24/7/365 availability.
They serve 13 counties across North Georgia, headquartered in Hall County. The site lists dedicated service pages for Hall, Gwinnett, North Fulton, Cobb, Dawson, Cherokee, Banks, Habersham, Clarke, and Jackson counties, with lighter presence in Lumpkin, White, and Forsyth. They received Gainesville-area business awards in 2023, 2024, and 2025.
4.8 stars across 148 Google reviews is a strong rating for a restoration company. Only 3 reviews at 3 stars or below appeared in the last 18 months. The volume and consistency suggest the operation delivers reliably for most customers.
Services
Service area
Headquartered in Gainesville, Georgia (Hall County). They list service pages for 13 North Georgia counties: Hall, Gwinnett, North Fulton, Cobb, Lumpkin, White, Forsyth, Dawson, Cherokee, Banks, Habersham, Clarke, and Jackson. That is a wide footprint stretching from the mountains to the northern Atlanta suburbs. Response times likely vary by distance from Gainesville.
Review consensus
Reviewers consistently name Dillon (owner), Mike, and Rasheed as standouts. Dillon gets credit for fast initial response and working directly with insurance companies. Mike earns praise for guiding homeowners through large projects, communicating clearly, and managing reconstruction from start to finish. Rasheed draws especially strong language -- reviewers describe his empathy, attention to detail, and ability to calm stressed homeowners during active water or mold situations. Alan, Jim, Chris, and Dylan also receive positive mentions for communication and quality work. The most common praise themes are speed of initial response, clear communication throughout the project, and the ability to handle everything from drying to full rebuild.
3 found across 148 total reviews at 4.8★. The most detailed complaint came from a homeowner whose insurance claim was denied after Clean Way performed emergency floor and cabinet demolition. The reviewer felt the company implied insurance would cover the work, then offered paid reconstruction services after the denial. The owner responded with a lengthy rebuttal, stating the work followed IICRC mitigation standards and that coverage decisions belong to the insurer. A second complaint described price gouging on cabinet upgrades with no written quote provided, plus a 4-6 week delay caused by flooring not being ordered. A third reviewer, a Local Guide with 20 reviews, said the craftsmanship on floor repairs was substandard and felt the company sent a less capable crew.
The complaints cluster around the reconstruction phase, not the mitigation phase. Water extraction and drying get near-universal praise. The rebuild side -- pricing transparency, timeline management, and crew quality -- is where problems surface. This split is common in turnkey restoration companies where the mitigation team and the construction crew operate somewhat independently. The owner responded to only 1 of the 3 recent negative reviews (33%), and that response was detailed and substantive rather than a template.
Dillon (owner/project manager -- positive, named in 8+ reviews for responsiveness and insurance coordination). Mike (project manager -- positive, named in 6+ reviews for communication and project oversight). Rasheed/Rashede (project manager -- positive, named in 6+ reviews for empathy, care, and attention to detail). Alan (project manager -- positive, named for communication and follow-through). Jim (crew lead -- positive, named for repair quality and claim handling). Chris (technician -- positive, named for restoration work and reliability). Dylan (technician -- positive, named for repairs and responsiveness). Sean (technician -- positive, named for explaining the process). Bo, Jonathan, David, Miguel, Nick (crew members -- positive mentions).
Clean Way delivers strong mitigation work with a responsive, communicative team. Ask for Rasheed or Mike if you want a project manager reviewers consistently praise. Get reconstruction pricing in writing before the build phase starts -- the complaints that exist center on rebuild costs and timelines, not on the emergency work. If your project involves insurance, confirm coverage scope with your adjuster before authorizing demolition.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and fixes the mold has a financial incentive to find more. Consider getting an independent mold test before committing to remediation.
- Two recent reviewers flagged pricing and timeline problems during the reconstruction phase -- one cited a $10,000 overcharge on cabinets with no upfront quote, another felt the crew sent was not their strongest. The mitigation side gets consistent praise; the rebuild side has drawn the complaints.
- One reviewer described feeling pressured to approve demolition work quickly under the impression insurance would cover it, then had the claim denied. The owner responded that mitigation decisions follow industry standards regardless of coverage, but the disagreement highlights the importance of confirming insurance approval before demo begins.
- They claim 13 counties across North Georgia. That is a large geographic footprint. Response times to outer counties like Clarke, Habersham, or Cobb may differ from Hall County.