Provider profile
911 Floods R Us
Provider snapshot
What this listing says
Metro Atlanta homeowners dealing with water damage that led to mold, where a single company handling both the water mitigation and mold work under one insurance claim simplifies the process.
Best for
- Fayetteville, Buford, and Metro Atlanta homeowners who need water damage and mold handled by one company under a single insurance claim.
- Property owners who want help navigating insurance claims — multiple reviewers credit the company with getting better adjusters and coordinating the claims process.
- Commercial property managers in the Metro Atlanta corridor who need 24/7 emergency water extraction and drying.
- Homeowners dealing with mold discovered during a real estate transaction who need fast turnaround to stay on a closing timeline.
About this company
911 Floods R Us is a restoration company headquartered in Fayetteville, Georgia, with a second location in Buford. They cover Metro Atlanta broadly — from Fayetteville south of the city to Buford in the northeast — and their primary identity is water damage restoration, with mold remediation as a closely related service line. They also handle fire and smoke damage, storm damage, and sewage cleanup. They display an IICRC badge on their website, and they offer franchise opportunities and run a training academy.
What stands out is the breadth of their service menu. Beyond the core water-and-mold work, they list crawl space and attic cleanup, basement waterproofing, crime scene cleanup, Xactimate estimating, and equipment rentals. They offer financing and promote two free mold tests bundled with restoration services. The mold work itself follows a standard inspect-contain-remove-restore sequence — nothing unusual in their described methods, but the insurance coordination gets specific praise in reviews.
The company claims over 30 years of experience in Northern Georgia restoration. Curtis is the name that appears most often across reviews spanning 2018 through 2026, suggesting he is the owner or primary project manager. The company operates 24/7 and works both residential and commercial properties.
4.5 stars on Google with 58 reviews. That is a solid but not exceptional rating. The volume is modest for a company claiming 30-plus years, which may reflect the company operating under a different name previously or only recently building its Google presence.
Services
Service area
Headquartered in Fayetteville, Georgia, with a second office in Buford. They list service across Metro Atlanta including Atlanta, Sandy Springs, Roswell, Johns Creek, South Fulton, Alpharetta, Marietta, Smyrna, Brookhaven, Dunwoody, Peachtree Corners, Lawrenceville, and Douglasville. That spans a wide geographic footprint — roughly 70 miles from Buford to Douglasville — which is ambitious for a company with two locations.
Review consensus
Curtis is the standout name. Reviewers credit him with fast response times, walking homeowners through the restoration process step by step, and actively helping with insurance claims — including getting replacement adjusters when the first one undervalued the damage. Mario Martinez draws praise from multiple reviewers for hands-on field work and timely completion. Gus gets two mentions for quality residential work. Across the board, reviewers highlight speed of response (often same-day or within hours), clear communication, and willingness to work directly with insurance carriers.
1 found across 58 total reviews at 4.5★. Antawn Webb left the sole recent negative, describing a job that was never finished. Curtis kept saying he would come but never showed, and calls and texts went unanswered. The reviewer has 10 reviews on Google and no likes on this review. The business did not respond.
Curtis appears in both the strongest praise and the only negative. Multiple reviewers describe him as the person who shows up, explains the process, and coordinates insurance — but the one complaint is specifically about Curtis not showing up and going silent. This suggests the company's quality is heavily dependent on Curtis's personal bandwidth. When he is engaged, outcomes are excellent. When he is stretched thin or a project falls off his radar, the customer experience collapses. The 0% owner response rate on negatives reinforces this — there is no backup system for catching dropped balls.
Curtis (project manager/likely owner — praised in 10+ reviews for responsiveness, insurance coordination, and process communication; named in 1 negative for not finishing a job and going unresponsive). Mario Martinez (field technician — praised by 3 reviewers for quality work and timeliness). Gus (technician — praised by 2 reviewers for residential work). Jeff (mentioned once for flooring work). Eygpt, Angel, Rich, Herby (roof crew — praised by 1 reviewer). Zach (praised once for knowledge and service). Mr. Cortez (praised once for crew work quality).
If Curtis is personally managing your project, odds are strong you will get fast, communicative, insurance-savvy service — that is the consistent thread across years of reviews. Ask upfront who your point of contact will be and get a written timeline with milestones. If communication goes quiet mid-project, escalate immediately rather than waiting.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the same company that finds the mold profits from removing it. Consider getting an independent mold test before agreeing to remediation work.
- One recent reviewer reports that Curtis repeatedly promised to come back to finish a job and never did, with calls and texts going unanswered. With only 1 recent negative out of 58 reviews this is a one-off, but it is worth confirming a completion timeline in writing before work starts.
- The owner did not respond to the one recent negative review. A 0% response rate on complaints is a missed signal — you cannot see how they handle disputes publicly.
- They claim service across 15-plus cities spanning from Douglasville to Buford — roughly 70 miles apart. Confirm they will service your specific area without subcontracting or extended travel delays.
- The free mold tests are bundled with restoration services. Clarify what happens if the test comes back clean — whether you owe anything for the test alone.