Provider profile
Flood Medics Restoration Services
Provider snapshot
What this listing says
East Point and south Atlanta metro homeowners dealing with water damage emergencies who want a family-run restoration company with 24/7 response and insurance coordination.
Best for
- Homeowners in East Point, College Park, Hapeville, or South Fulton who need same-day water extraction after a pipe burst or flood.
- Property managers needing a restoration company that coordinates directly with insurance and HOA claims, as multiple reviewers confirm Cliff handles this.
- Anyone dealing with water damage that has led to mold growth, since the same crew handles both water mitigation and mold removal in one engagement.
- Homeowners who want an owner-operator they can reach directly, including after hours and on weekends.
About this company
Flood Medics Restoration Services is a family-run restoration company based in East Point, Georgia, serving the south Atlanta metro area. Their primary identity is water damage restoration, though they also handle mold removal, fire damage cleanup, reconstruction, and emergency plumbing. Owner Clifford Ingram runs day-to-day operations and is the main point of contact for most jobs.
The website references IICRC guidelines across all three core services and mentions following S500 standards for water damage and S520 for mold. They claim response times of 45 minutes to four hours for emergencies and operate 24/7. They also coordinate directly with insurance companies and HOAs on claims, which several reviewers confirm. Nothing on the site points to unusual equipment or proprietary methods beyond standard restoration practices.
Cliff has built the business largely on referrals. A review from Global Drying Equipment, a supplier, notes a 10-year working relationship. The contact email uses Cliff's first name, and the about page describes the operation as locally rooted with a small crew of technicians.
A perfect 5.0 stars across 142 Google reviews is genuinely rare for a restoration company. That volume with zero sub-four-star ratings (only one review at one star, which still calls the work decent) suggests consistent execution, though the cluster of reviews on single dates like January 7 and February 18, 2025, is worth noting.
Services
Service area
Based in East Point, Georgia. Serves the Atlanta metro area including College Park, Hapeville, Union City, Forest Park, South Fulton, East Atlanta, Decatur, Smyrna, and Mableton. The site claims coverage across the entire metro, so confirm response times if you are in the northern suburbs.
Review consensus
Cliff Ingram is mentioned by name in over a dozen reviews. Reviewers consistently highlight fast response times, especially after hours. Phyllis M called about a burst pipe after hours and Cliff and his crew responded. Karen Anderson described a late-night pipe burst with a faster response than expected. Jonathan Lloyd credited Cliff with guiding his family through a full-home flood. Vanessa Meikle reported the team arrived within two hours of a 7pm pipe burst. Beyond Cliff, reviewers name Mike (praised by Sasha King), Rion and his team (praised by marie thomas for a hot water pipe burst), and Art and Dre (praised by Gail Cummings for speed and friendliness). Charisma is named by Janessa Nave as extremely effective. Toni Mitchell, a property management company owner, praised their mold remediation work ethic. Gloria Campbell DHue noted that Cliff tested air for mold before and after treatment. Insurance coordination comes up repeatedly, with Rahim Whitehead and Louisny Dufresne both mentioning the company works directly with insurers.
1 found across 142 total reviews at 5.0★. The single negative review comes from Rena Smith, a Local Guide with 55 reviews. She calls the work decent but says there is nothing standout about the company, adding that she left the review because the owner asked her to. The owner response is a generic template thanking her for a positive experience, which does not match what she actually wrote. This disconnect suggests the owner response was either automated or not tailored to the review content.
The review timeline shows notable clustering. Fourteen reviews landed on January 7, 2025, and another cluster appeared on February 18, 2025. This pattern is common when a business actively solicits reviews from past clients. It does not mean the reviews are fake, but it explains the volume and the perfect rating. The owner response to the single negative review is a generic positive template that does not address the reviewer's actual words, suggesting reputation management is handled formulaically rather than individually.
Cliff Ingram (owner — praised repeatedly for communication, responsiveness, and knowledge). Mike (technician — praised by Sasha King). Art (technician — praised by Gail Cummings for speed and friendliness). Dre (technician — praised by Gail Cummings for speed and friendliness). Rion (technician — praised by marie thomas for fast response to a pipe burst). Charisma (staff — praised by Janessa Nave for effectiveness). Chris (referred general contractor — praised by Arline Muse-Drennon for knowledge).
If you hire Flood Medics, you are likely dealing directly with Cliff for most of the process. Ask for Cliff by name and confirm he will be your point of contact. The company delivers consistent results on water damage work and responds fast to emergencies, but get an independent mold assessment if they recommend mold remediation after a water job.
Keep in mind
- Flood Medics does both mold testing and mold removal. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test before or after their work.
- Many five-star reviews are clustered on the same dates (January 7 and February 18, 2025), which can indicate solicited reviews. The work may still be good, but the review pattern is worth noting.
- The website lists emergency plumbing as a service but provides almost no detail about it. Confirm whether they have licensed plumbers on staff or subcontract that work.
- Their service area covers the entire Atlanta metro, which is broad. If you are north of the city in places like Roswell or Alpharetta, confirm realistic response times before booking.