Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Doraville and DeKalb County homeowners dealing with water damage that led to mold, who want one company to fix the plumbing source and handle remediation in a single dispatch.
Best for
- Doraville and DeKalb County homeowners who need emergency water extraction and mold cleanup handled by the same company that fixes the plumbing leak.
- Owners of older crawl-space homes in Chamblee, Decatur, or North Decatur where hidden moisture problems create mold risk after plumbing failures.
- Anyone who needs same-day or after-hours emergency service, since this branch runs 24/7 with no trip charge and no weekend or holiday surcharge.
- Commercial property managers in metro Atlanta who need a single vendor for plumbing, water damage, and mold work across multiple facility types.
About this company
Roto-Rooter's Doraville location is a national franchise operation based at 3606 McCall Pl, managed by Brian Smith. Their primary identity is plumbing and drain service, with water damage restoration and mold remediation as add-on divisions. The key differentiator here is that they handle the plumbing repair that caused the water damage and the cleanup/remediation under one roof, so you do not need to coordinate separate contractors.
On the mold side, the website describes containment of affected areas, removal of contaminated materials, antimicrobial treatment, and post-remediation documentation. They also mention moisture source identification paired with plumbing repair, which is relevant for crawl-space and slab homes common in the Doraville area. Their water damage technicians hold IICRC certification. Nothing about their mold-specific equipment or approach stands out from what any large restoration franchise would offer.
Roto-Rooter has operated nationally since 1935. This Doraville branch covers a wide swath of metro Atlanta, claiming service across 18 counties including DeKalb, Fulton, Gwinnett, Cobb, and beyond. They hold Georgia plumbing license MP209666 and carry a BBB A+ rating. They run 24/7/365 with no trip charge and offer financing through Synchrony Bank.
With 787 Google reviews and a 4.8-star rating, this location has one of the larger review volumes you will find for a plumbing and restoration company in the Doraville area. The overwhelming majority of reviews are 5-star, with only a handful of negatives in the past 18 months.
Services
Service area
Headquartered in Doraville, Georgia. The website names specific coverage in Chamblee, Decatur, North Decatur, Avondale Estates, North Druid Hills, North Atlanta, Tucker, Stone Mountain, Clarkston, and Scottsdale. They also claim coverage across 18 counties including DeKalb, Fulton, Gwinnett, Cobb, Cherokee, Forsyth, Hall, and others stretching well beyond metro Atlanta. That 18-county claim is very broad for a single branch and worth confirming for locations outside the immediate Doraville area.
Review consensus
Aaron is the standout name in recent reviews, appearing in well over a dozen positives from the last few months alone. Reviewers describe him as honest, fast, knowledgeable, and willing to go the extra mile. Isaac Dukes draws similar praise across multiple reviews for plumbing repairs, water heater replacements, and emergency calls, including one on Christmas Day. Vung Boi gets called out specifically for being knowledgeable and friendly. Other named technicians who earned individual praise include Wayne, Trence, Emily, Cory, Jamie, Richard, Jerry, Kamal, Jonah, and Jamaal. Fast response time is the most common operational theme: multiple reviewers report a technician arriving within one to two hours of calling, including weekends and holidays.
2 found across 787 total reviews at 4.8★. One 1-star review from JaNisa Thompson describes being quoted $5,000 for sewer line root removal that a second company found unnecessary, plus $8,100 for water mitigation that her insurance carrier flagged as overpriced after reviewing comparable quotes. The owner response did not address the pricing dispute. A second 1-star review from Jadrien Dates has no text, but the owner response thanks the reviewer for a positive experience with a technician named Truc, suggesting the star rating may have been a mistake.
The pricing complaints share a common thread: both the 1-star and the 2-star detailed reviews describe technicians diagnosing expensive problems on the spot and pushing for immediate commitment. Preston Coleman's 2-star review describes a $7,000 repair quote for roots that he resolved himself for under $110. JaNisa Thompson's insurance company independently concluded she was overcharged. This looks like a franchise-model incentive structure where field technicians are rewarded for upselling, not a one-off bad apple. The owner responses reinforce this read: all four negative reviews received the same boilerplate from Pat Swanson redirecting to email, with zero engagement on the substance of any complaint.
Aaron (plumbing technician — overwhelmingly positive, mentioned in 15+ recent reviews for honesty, speed, and knowledge). Isaac Dukes (plumbing technician — strong positive across multiple reviews for emergency calls, water heater replacements, and general plumbing). Vung Boi (technician — positive, praised for knowledge and friendliness in multiple reviews). Wayne (technician — positive, praised for speed and knowledge). Matt (technician — positive, described as doing a fantastic job). Trence (technician — positive, praised for friendliness and thoughtfulness). Emily (technician — positive, praised for professionalism). Cory (technician — positive, praised for professionalism). Jamie (technician — positive, praised for quick identification of problems). Richard (technician — positive). Jerry (technician — positive, handled drying process). Kamal (technician — positive). Jonah (technician — positive). Jamaal (technician — positive, praised for customer education). Isaiah (technician — positive, praised for patience and clean installation). Truc (technician — referenced positively in owner response to a 1-star review). Pat Swanson (Customer Satisfaction Manager — appears in all owner responses to negatives).
Ask for Aaron or Isaac Dukes if your job involves plumbing repair or water damage. Both have deep review histories of honest, fast work. Get a written estimate before any work begins and do not agree to large upsells on the spot. If the quote exceeds $1,000, get a second opinion from another company before committing.
Keep in mind
- They do both mold testing and mold remediation. When the same company tests and remediates, they have a financial incentive to find problems. Consider getting an independent mold assessment before agreeing to remediation work.
- Two recent reviewers described aggressive upselling: one was quoted $7,000 for root repair that a second company found unnecessary, and another's $8,100 water mitigation bill was challenged by their insurance carrier as overpriced. Get a second estimate on large jobs.
- Every owner response to a negative review follows the same template: Pat Swanson, Customer Satisfaction Manager, directs the reviewer to email. None of the responses engage with the specific complaint. This is reputation management, not problem-solving.
- The service area claim spans 18 Georgia counties, from Cherokee to Coweta to Hall. That is an enormous geographic footprint. Confirm actual response time for your specific location before assuming the 24/7 promise means fast arrival.
- Mold remediation is a secondary service line here. Their core business is plumbing and drain work. If your mold problem is not connected to a plumbing issue, a dedicated mold remediation company may be a better fit.