Provider profile
PuroClean of Hiram
Provider snapshot
What this listing says
Dallas and Hiram, GA homeowners dealing with crawl space or basement mold after water damage who want an owner-operated PuroClean franchise with 24/7 response and direct insurance coordination.
Best for
- Homeowners in Dallas, Hiram, and Douglasville dealing with mold after water damage in crawl spaces or basements.
- Property owners who want the franchise owner on-site and involved in the job, not just managing from an office.
- Insurance-driven claims where you need a company that documents damage with photos and coordinates directly with your adjuster.
- Churches, rental properties, and commercial buildings in Paulding County needing 24/7 water or mold emergency response.
- Fire damage pack-out and contents restoration, including smoke odor removal using hydroxyl generators and thermal fogging.
About this company
PuroClean of Hiram is a PuroClean franchise based in Dallas, Georgia, serving the western Atlanta suburbs including Hiram, Douglasville, Acworth, and Temple. Owner Shane George runs the operation and is also a full-time firefighter with the Paulding County Fire Department. The company handles water damage, fire and smoke restoration, mold remediation, and biohazard cleanup for both residential and commercial properties.
On the mold side, they do both testing and remediation in-house. Their website describes a containment-based process using HEPA filtration, HEPA vacuuming, negative air pressure, and antimicrobial treatments. They mention working with indoor environmental professionals and labs for testing, and they use thermal imaging and moisture meters to track moisture sources. They also do structural demolition and reconstruction when mold damage goes deep into building materials.
Shane George is a Hiram native who also has a background in pressure washing, exterior wood restoration, and real estate investment. Multiple reviewers mention him by name, and he shows up on jobs personally. The franchise holds IICRC certification and EPA Lead-Safe certification.
A 4.9-star rating across 70 Google reviews is unusually strong. Nearly every review with text praises Shane by name, and several come from repeat referral sources like insurance agents, realtors, and a local plumbing company owner who sends water damage customers to PuroClean.
Services
Service area
PuroClean of Hiram is based in Dallas, Georgia, about 35 miles northwest of Atlanta. They list eight service area communities: Acworth, Braswell, Dallas, Douglasville, Draketown, Hiram, New Hope, and Temple. This is a focused footprint covering Paulding County and parts of the surrounding area.
Review consensus
Shane George is the dominant name across reviews. Reviewers consistently highlight his fast response time, often same-day or next-day arrival. Multiple reviews mention his clear communication, including photo updates during crawl space and basement mold work. Several reviewers describe him as hands-on, showing up personally and staying involved through the project. Insurance coordination gets frequent praise: reviewers say Shane knows how to document damage for claims and works directly with adjusters. A plumbing company owner (Anthony Lambert) refers his water damage customers to Shane. A realtor (Stefanie Parker) recommends the company to clients. An insurance agent (Daniel Poe) used them when his own office flooded. Thomas is also named positively alongside Shane by reviewer Alicia Holcombe.
1 found across 70 total reviews at 4.9★. 1 found across 70 total reviews at 4.9 stars. Brady Goat left a 1-star review in August 2025 calling PuroClean of Hiram the most unprofessional restoration company, with no further detail. The owner response does not address the complaint at all. Instead, it thanks Brady for a 5-star review and recommendation, which is clearly a copy-paste response meant for a different reviewer. This mismatch raises questions about how carefully the business tracks its review responses.
The single negative review is vague and comes from a reviewer with 9 total Google reviews but zero likes on this one. The owner response is a mismatched copy-paste from a positive review template, suggesting the business uses template responses and does not always verify which review it is replying to. Across the positive reviews, the pattern is strongly owner-centric: Shane George is named in the vast majority of reviews with text. This is a strength when Shane is involved, but it also means the company's reputation rests heavily on one person's availability.
Shane George (owner/operator — overwhelmingly positive, named in 20+ reviews for responsiveness, communication, and hands-on work). Thomas (technician — positive, mentioned by Alicia Holcombe as great to work with).
Ask for Shane directly and confirm he will be involved in your project. With 70 reviews and a 4.9-star rating, the track record is strong, but it is almost entirely built on Shane's personal involvement. Get an independent mold test before signing a remediation contract, since this company does both testing and remediation.
Keep in mind
- PuroClean of Hiram does both mold testing and mold remediation. That creates a conflict of interest: the same company telling you there is a problem is the one billing you to fix it. Ask whether they will accept a third-party test result or recommend an independent inspector.
- This is a franchise operation. PuroClean corporate sets some standards, but Shane George runs this location independently. Quality depends on his team, not the national brand.
- The service area lists eight communities west of Atlanta, which is a focused footprint. If you are on the edges of that area, confirm response time before booking.
- One reviewer (Shane George, the owner) left a 5-star review for his own business. This does not change the overall picture, but it is worth noting.