Provider profile
Water Pro Inc.
Provider snapshot
What this listing says
Gwinnett County and North Atlanta homeowners who want an owner-operated restoration company where Andy Foray personally manages every water damage or mold project from drying through rebuild.
Best for
- Homeowners in Gwinnett County, North Atlanta, and surrounding suburbs dealing with water damage from burst pipes, flooding, or appliance leaks who want the owner directly involved.
- Property owners who need both water extraction and structural repairs handled by one company rather than coordinating separate contractors for drying and rebuilding.
- Landlords and realtors in metro Atlanta who need fast turnaround on water-damaged rental properties with insurance claim support.
- Homeowners who want an honest initial assessment -- multiple reviewers report Andy told them they did not need his services and refused payment for the consultation.
About this company
Water Pro Inc. is an owner-operated restoration company based in Dacula, Georgia, serving the greater North Atlanta and Gwinnett County area. Owner Andrew Foray has run the business since 2003, and what sets Water Pro apart is that Andy personally shows up on jobs -- doing assessments, overseeing drying, and handling repairs himself alongside his crew. He holds a general contractor license and a degree in architecture, which means Water Pro handles the full cycle from water extraction through structural rebuild without handing you off to subcontractors for the finish work.
The company uses industrial dehumidifiers, air movers, moisture meters, infrared cameras, Injectidry systems for wall cavities, and air scrubbers. For mold work, they follow IICRC standards and use containment with negative air pressure, HEPA filtration, and antimicrobial treatments. They also handle sewage cleanup, fire damage restoration, and general remodeling. They bill insurance directly and handle claim documentation.
Water Pro has won Gwinnett County's top business award eight times between 2017 and 2024, and carries a BBB A+ rating. The company is locally owned -- Andy lives in the area and personally oversees each project.
A perfect 5.0-star rating across 161 Google reviews is genuinely rare for a restoration company. Multiple reviewers specifically note that Andy declined payment when he determined the problem was minor or the homeowner could fix it themselves -- an unusual pattern that explains the loyalty behind the rating.
Services
Service area
Water Pro is headquartered in Dacula, Georgia. They serve the greater North Atlanta and Gwinnett County area, listing over 35 cities including Alpharetta, Buford, Cumming, Duluth, Johns Creek, Lawrenceville, Lilburn, Loganville, Marietta, Norcross, Roswell, Sandy Springs, Snellville, Suwanee, and Winder. The service area extends as far as Athens to the east and Acworth to the northwest, though core coverage appears concentrated in Gwinnett and surrounding counties.
Review consensus
Andy Foray dominates the reviews -- nearly every one of 161 reviews names him directly. Reviewers consistently highlight three things: his honesty (multiple accounts of Andy saying work was not needed and refusing payment), his responsiveness (same-day and weekend arrivals are common), and his ability to handle both drying and repairs so homeowners deal with one company. Insurance coordination is another recurring theme, with reviewers noting Andy communicates directly with adjusters and fights low-ball payouts. Several reviewers are repeat customers or referrals from plumbers and realtors.
0 found across 161 total reviews at 5.0★. No negative reviews to analyze. Zero 1-star, 2-star, or 3-star reviews have been posted in the last 18 months.
The absence of any negative reviews across 161 total is statistically unusual for a restoration company, where insurance disputes and scope disagreements typically generate at least a few complaints. The most likely explanation is the owner-operated model: Andy personally handles communication, sets expectations during the initial visit, and follows through on repairs. Several reviewers explicitly contrast Water Pro with negative experiences at other restoration companies. The repeat-customer pattern (Christopher Cook, Jay Parish, Doc Wolfson all mention multiple engagements) suggests consistent service rather than one-time luck.
Andy Foray (owner/president -- overwhelmingly positive across nearly all reviews, praised for honesty, responsiveness, and hands-on work). Gerry (crew member -- positive, mentioned by Nia Handy for taking care of her family during water damage repairs). Chris (crew member -- positive, mentioned by Allison Maiuri alongside Andy).
Ask for Andy directly -- he is the business. With 161 reviews at a perfect 5.0 stars and zero complaints, the track record speaks clearly. Get an independent mold assessment if your project involves mold remediation, since Water Pro does both testing and remediation. For water damage with structural repair needs in the Gwinnett County area, this is a strong option.
Keep in mind
- Water Pro does both mold inspection and mold remediation. This creates a conflict of interest -- the same company deciding you have a mold problem is also the one paid to fix it. Consider getting an independent mold test before committing to remediation work.
- The service area claim is very broad, listing 35+ cities from Athens to Smyrna. The company is based in Dacula, so response times to the far edges of this area (Athens, Acworth, Decatur) may be significantly longer than the quick turnarounds reviewers praise.
- Water Pro is primarily a water damage restoration company that also does mold remediation. If your issue is mold without an underlying water event, a dedicated mold remediation firm may be a better fit.
- This is a small, owner-operated business. Andy's direct involvement is the main selling point, but it also means capacity is limited. During busy periods or large-scale emergencies, response times may differ from the same-day service many reviewers describe.