Provider profile
Georgia Water & Fire Restoration
Provider snapshot
What this listing says
North Atlanta metro homeowners dealing with water or fire damage who want a single company to handle mitigation, mold work, and full reconstruction under one insurance claim.
Best for
- Homeowners in Cumming, Alpharetta, Marietta, Sandy Springs, or the broader north Atlanta metro who need mold remediation tied to an existing water or fire damage claim.
- Insurance-claim projects where you want one company to handle mitigation, abatement, mold treatment, and reconstruction without coordinating multiple contractors.
- Commercial property managers and multifamily operators who need a restoration firm that can scale to larger buildings and coordinate with multiple insurance carriers.
- Homeowners who discovered mold after a water leak and want the source fixed, the mold treated, and the affected area rebuilt by the same crew.
- Anyone needing emergency mold-related water extraction on nights or weekends, given the 24/7 response commitment.
About this company
Georgia Water & Fire Restoration is a full-service restoration company headquartered in Cumming, Georgia, serving the greater Atlanta metro area. Mold remediation is one piece of a much larger operation that includes water damage restoration, fire and smoke cleanup, storm repair, sewage work, asbestos abatement, and full reconstruction. They handle both testing and remediation in-house, which means they can take a project from initial moisture detection through demolition, mold treatment, and rebuild without bringing in outside contractors.
What stands out is the scope. They run residential, commercial, and multifamily projects and carry IICRC firm-level status, EPA Lead-Safe certification, and a Georgia EPD environmental permit. They also hold a Contractor Connection Top Performer designation and a BBB A+ rating. The 60-minute emergency response commitment and 24/7 hotline are standard claims for restoration companies, but the review volume suggests they actually staff for it.
The company has operated since 1989, giving it 35+ years in the Atlanta market. It is locally owned and runs its own crews rather than subcontracting the core restoration work, though it does use subcontractors for some specialty trades like flooring installation. They assign a dedicated project manager to each job and coordinate directly with insurance carriers.
At 4.9 stars across 421 Google reviews, this is an unusually strong rating for a restoration company at this volume. Most restoration outfits accumulate friction from insurance complexity and extended timelines, so maintaining near-perfect scores with this many reviews signals consistent execution across a large team.
Services
Service area
Headquartered in Cumming, Georgia (Forsyth County). They serve the greater Atlanta metro area including Alpharetta, Kennesaw, Marietta, Sandy Springs, Smyrna, Snellville, Suwanee, Roswell, Decatur, Buckhead, and Midtown. The coverage area is broad and spans multiple counties across north metro Atlanta.
Review consensus
Project managers get called out by name more than anything else. Roberto appears in at least 12 reviews for communication, organization, and follow-through. Roger Amoreli draws similar praise for keeping homeowners informed and managing expectations during multi-room rebuilds. Elmer Cos Xec is noted for matching existing finish quality and listening to homeowner preferences. Abel gets credit for putting nervous first-time claimants at ease. Crew leads Carlos, Donaldo, Nelson Garcia, and Aldo are praised for efficient daily work and clean jobsites. Office staff Tammy and Tamela are recognized for smooth insurance coordination. Reviewers consistently highlight communication, on-time arrivals, and the quality of finished reconstruction work.
2 found across 421 total reviews at 4.9★. One reviewer reported that Roberto's asbestos abatement crew disconnected power to a laundry room and security system during demolition and denied responsibility. The owner responded with photographic evidence that a breaker was already missing before their work and noted a signed satisfaction form, though they also offered to inspect and cover any costs tied to their work. A second reviewer gave 2 stars over pricing confusion on change orders and a flooring subcontractor who would not return calls. That reviewer did praise her project manager as good and reliable. The owner responded with a detailed timeline showing signed contracts and change orders at each stage.
The owner responds to every negative review with specific dates, document references, and factual counterpoints rather than template language. Both recent negative responses cite signed paperwork and offer to provide copies. This suggests active record-keeping and a willingness to engage on specifics, though it also means the company is assertive about pushing back on complaints rather than simply apologizing.
Roberto/Roberto Flores (project manager — strongly positive across 12+ reviews). Roger/Roger Amoreli (project manager — strongly positive, praised for communication). Elmer/Elmer Cos Xec (project manager — positive, noted for attention to detail). Abel (project manager — positive, calming presence). Alex (project manager/worker — positive). Diego (project manager — positive, responsive to texts). Paul/Paul Deans (project manager/crew — positive). Dewlyn/Dewlyn Cardenas (project manager — positive). Carlos (crew lead — positive). Donaldo (crew lead — positive). Nelson/Nelson Garcia (crew — positive). Aldo (crew/worker — positive). Arturo Perez (crew — positive). Mr Olvera (crew lead — positive). Mauricio (crew leader — positive). Cristina (abatement/cleaning — positive). Junior (project manager — positive). Israel (project manager — positive). Ryan (estimator/contact — positive). Dennis (estimator — positive). Jay (estimator/adjuster — positive). Glen (estimator — positive). Rocio (crew — positive). Heidi (crew — positive). Tammy (office — positive). Tamela (office — positive). Joey (contact — positive). Audrianna (crew — positive). Katie (crew — positive). Stephen (team — positive).
Ask for Roberto, Roger, or Elmer as your project manager if the job involves mold tied to water damage. Get the PM's direct number before signing. Since they test and remediate, bring your own mold inspector's report or ask them to document why a third-party test is or is not warranted. With only 2 negatives in 421 reviews and detailed owner responses to both, this is a high-volume operation that runs tight, but you should clarify the handoff process and subcontractor involvement for your specific scope before committing.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the same company that tells you how bad the mold problem is also profits from fixing it. Ask whether they accept third-party test results or whether you can hire an independent inspector.
- Your initial sales or estimating contact will hand you off to a project manager once the job starts. Two reviewers flagged that transition as jarring, with the original contact becoming unavailable. Ask upfront who your PM will be and when the handoff happens.
- They use subcontractors for some trades, including flooring. One reviewer reported the flooring sub was unresponsive to calls and brought inadequate samples. Ask whether your specific scope involves subs and who manages them.
- Mold is a small part of their overall business. They are primarily a water and fire restoration company. If you need a mold-only job with no water or fire damage involved, confirm they will assign a crew experienced in standalone mold work.
- Their service area claim covers a wide swath of metro Atlanta. Confirm response time and crew availability for your specific location, especially if you are on the outer edges of their coverage.