Provider profile
ServiceMaster By Lovejoy
Provider snapshot
What this listing says
Conyers and Covington homeowners dealing with water damage that has led to mold, who want a single franchise handling extraction through reconstruction under one insurance claim.
Best for
- Homeowners in Conyers, Covington, or eastern metro Atlanta who need water damage and mold handled under one contract with one insurance claim.
- Property owners who want a company that can go from emergency water extraction to full reconstruction without subcontracting the rebuild.
- Commercial property managers — apartments, offices, warehouses — dealing with large-loss water or mold events across multiple units.
- Spanish-speaking homeowners in the Conyers and Covington area who need restoration services.
- Insurance claimants who want a company experienced in direct billing and adjuster coordination.
About this company
ServiceMaster by LoveJoy is a restoration franchise based in Conyers, Georgia, with additional offices in Covington, Roswell, and the Dunwoody/Sandy Springs area of Atlanta. They've been operating since 1999. Mold is one piece of a broader operation that covers water damage, fire damage, biohazard cleanup, and full reconstruction. They hold a general contractor license, which means they can take a job from initial water extraction through drywall, flooring, and cabinetry replacement without handing off to a separate contractor.
For mold work specifically, they handle both testing and remediation — but they follow Georgia law by using a third-party lab for air quality testing rather than interpreting their own samples. Their black mold page describes a process that includes containment, negative air pressure, air scrubbing, antimicrobial treatment, and disposal of contaminated porous materials. They also use hydroxyl generators for odor control. All technicians carry IICRC certifications including Applied Microbial Remediation.
As a ServiceMaster Restore franchise, they're part of a network of roughly 1,900 locations. That gives them access to disaster recovery teams for large-scale events — they've deployed crews to Milwaukee for flooding and responded to Hurricane Helene damage across Georgia. They carry QRV (Quality Restoration Vendor) status within the ServiceMaster network and work as a preferred vendor with multiple Georgia insurance carriers.
At 4.8 stars across 109 Google reviews, their rating is strong. The volume of named staff in positive reviews — more than a dozen individuals praised by name — suggests a genuinely engaged workforce rather than a single standout employee carrying the operation.
Services
Service area
Headquartered in Conyers, Georgia with offices in Covington, Roswell, and the Dunwoody/Sandy Springs area of Atlanta. They list over 30 cities and counties across the eastern Atlanta metro including Decatur, Stockbridge, McDonough, Stone Mountain, Lithonia, Social Circle, Griffin, and Peachtree City, spanning DeKalb, Henry, Spalding, Pike, and Fulton counties. The geographic range is broad for a single franchise operation, though multiple office locations help support coverage.
Review consensus
Fast emergency response is the most common theme — multiple reviewers describe same-day or next-day arrivals for water emergencies. Named staff appear repeatedly: Reggie and Reginald for water damage assessments, Parker and Presley for mitigation and cleaning, Mike D. and Betsy for packout work, Stephanie for scheduling and coordination, and Laurel for daily check-ins. Reviewers consistently note that staff explained each step of the process and followed up regularly. Several commercial clients praised the team's work on apartment complexes and office buildings. One reviewer noted the Georgia crew traveled to Milwaukee to help with flooding and still delivered quality work.
3 found across 109 total reviews at 4.8★. The most detailed complaint came from a homeowner who praised the restoration side (naming Billy) but described the reconstruction as badly organized. The project manager Alysha reportedly never visited the site, was confused about the scope, and sent a rude email refusing further work after the crew missed drywall replacement and forgot insulation. A second 1-star reviewer described a sewage restoration job where costs were not disclosed upfront and the insurance payout was consumed without consent — though the owner's detailed response indicates the client was informed of policy limits and continued authorizing work. A third 1-star reviewer complained about communication but the owner stated they were not a client.
The owner responds to every negative review with substantive detail — sometimes lengthy rebuttals with specific dates and actions taken. Two of the five recent negative reviewers were flagged as non-clients, and one was identified as reviewing the wrong franchise. This suggests the franchise model creates review attribution problems. The one verified complaint about reconstruction quality (Moriarty) is worth noting because Alysha also appears in positive reviews for storm damage coordination — the issue may be specific to small residential reconstruction projects rather than the mitigation work where the team excels.
Reginald/Reggie (water damage technician — positive). Parker (mitigation/cleaning lead — positive, multiple reviews). Presley (mitigation lead — positive, multiple reviews). Mike D./Michael (packout crew lead — positive, multiple reviews). Betsy (packout/cleaning crew — positive, multiple reviews). Stephanie (scheduling coordinator — positive). Laurel (daily check-ins/coordination — positive). Billy (restoration technician — positive). Danny (daily check-ins — positive). Rudy/Rudi (crew member — positive). Eli (crew member — positive). Marco (crew member — positive). Chris/Chris Lovejoy (technician — positive). Vernon (technician — positive). Silvia/Sylvia (water damage technician — positive). Matthew Newton (foreman — positive). Alysha (project manager — mixed: positive in storm damage reviews, negative in one reconstruction complaint). Anthony Anderson (crew — positive). Charles (crew — positive). Daniel (restoration team — positive). Sophie (scheduling — positive). Yoalice (water damage technician — positive). Frank/Frankie (crew — positive). Kelly Crosby (team lead — positive). Porter (mitigation — positive). Christina (crew — positive).
ServiceMaster by LoveJoy is strong at the thing you're most likely calling about — emergency water extraction and the mold work that follows. The team is deep and reviewers name specific people doing good work. Where they've stumbled is on the reconstruction side, particularly small residential projects. If your job involves mold remediation followed by rebuild, ask who your project manager will be and whether they'll visit the site before scoping the work. Request a written scope for reconstruction separate from the mitigation estimate.
Keep in mind
- They do both mold testing and mold remediation. While they use a third-party lab for air quality analysis per Georgia law, they still control the testing process. Consider getting an independent mold assessment before committing to their remediation scope.
- Their restoration division gets high marks, but reconstruction project management has drawn complaints. One detailed 1-star review described a disorganized PM who never visited the site, resulting in five weeks of back-and-forth and missed work items.
- The service area is broad — four offices spanning from Roswell to Conyers to Covington, plus a list of 30+ cities and counties. Confirm response times for your specific location before an emergency hits.
- Several negative reviews were flagged by the owner as being from non-clients or posted to the wrong franchise location. This is a reality of the franchise model — reviews for other ServiceMaster locations sometimes land on the wrong page.