Provider profile
Serclean
Provider snapshot
What this listing says
Columbus and metro Atlanta homeowners dealing with water damage who want a single company to handle mitigation, mold testing, and remediation under one roof with 24/7 emergency response.
Best for
- Columbus, Atlanta, or Savannah homeowners who need water damage and mold handled by the same company without coordinating multiple contractors.
- Property owners with active insurance claims who want a company that documents damage and coordinates directly with carriers.
- Commercial property managers in Georgia or Tennessee who need 24/7 emergency response for water or fire damage across large facilities.
- Homeowners dealing with post-flood mold who want in-house testing and species identification before remediation begins.
About this company
Serclean is a family-owned restoration company headquartered in Georgia with an office in Columbus. They handle water damage, mold, fire, and storm restoration across six southeastern states. Their primary identity is water damage restoration, with mold testing and remediation as a secondary service line.
On the mold side, they do both testing and removal in-house. Their mold page describes sample collection from air and hard surfaces, lab analysis for species identification, and a remediation process that includes containment, sanitizing, and HEPA vacuuming of ductwork and vents. They mention sealing room vents during cleanup to prevent cross-contamination. The water damage operation uses moisture mapping with thermal imaging, industrial dehumidifiers, and a structured drying process they say typically takes 3-7 days with daily moisture monitoring.
Serclean claims over 25 years of experience and describes itself as an IICRC-certified firm. They list offices in Athens, Atlanta, Bogart, Columbus, Marietta, Norcross, Savannah, and Richmond Hill in Georgia, plus locations in Tennessee, South Carolina, North Carolina, Florida, and Alabama. They handle both residential and commercial work, from single-family homes to hospitals and warehouses.
4.9 stars across 246 Google reviews is a strong rating. The volume of positive reviews mentioning specific technicians by name suggests the field crews are a genuine strength. The negative reviews, while a small fraction, cluster around pricing and billing disputes rather than work quality.
Services
Service area
Headquartered in Georgia with offices in Columbus, Athens, Atlanta, Bogart, Marietta, Norcross, Savannah, and Richmond Hill. Also lists locations in Tennessee (Nashville, Brentwood, Clarksville, Chattanooga, Knoxville), South Carolina (Charleston, Columbia, Greenville), North Carolina (Concord), Florida (Fort Walton Beach, Destin, Panama City), and Alabama (Daphne). Six states is a wide footprint for a family-owned company, so confirm crew availability and response times for locations outside metro Atlanta and Savannah.
Review consensus
Field technicians get strong, specific praise. Terez and Hayden are mentioned together in roughly 20 positive reviews for arriving on time, explaining the process clearly, and treating homes with care. CJ appears in about 10 reviews with praise for patience, thoroughness, and willingness to answer questions. John, William, Austin, Robby, and Rashad also receive individual positive mentions. Reviewers consistently highlight two things: technicians explaining the damage and next steps in plain language, and the free initial inspection.
8 found across 246 total reviews at 4.9★. 8 found across 246 total reviews at 4.9★. The dominant complaint is pricing. Three reviewers describe bills they consider grossly inflated, with charges broken down per machine per day that were never disclosed upfront. Josip Strbac detailed a $10,500 bill for a toilet seal leak, describing per-machine charges of $700 and daily equipment fees of $300. Owen Hopper reported $4,800 for a small bathroom with 7 fans. Both say management refused to discuss the charges. Two reviewers (Josip Strbac, Anthony Woodyard) mention being referred by High Priority Plumbing and feeling the companies coordinate to increase costs. Natasha Grant, a Local Guide with 11 reviews, says Serclean told her she had a wall leak, tore up her bathroom, left it exposed, and insurance denied the claim, leaving her with a $5,522 bill. Lauren Bentley describes floor damage during asbestos abatement and two months of unanswered calls; the owner responded acknowledging the communication failure. Britni T., a repeat customer, reports weeks of unreturned calls and an office staffer named Taylor who refused to connect her with a manager. Adrine Adams warns that signing before insurance authorization means Serclean bills the homeowner directly at higher rates rather than going through the carrier.
The negative reviews split into two distinct groups. Pricing complaints come from customers paying out of pocket or whose insurance denied the claim. Satisfied reviewers almost always mention insurance handling as a positive. This suggests Serclean's pricing model may work well when insurance pays but creates sticker shock for self-pay customers. Owner responses appear on about 42% of recent negatives. The responses acknowledge concerns and promise internal review but follow a template pattern, rarely engaging with specific pricing disputes or offering concrete resolution. None of the responses address the pricing complaints directly.
Terez (field technician — consistently positive, mentioned in ~20 reviews). Hayden (field technician — consistently positive, paired with Terez). CJ (field technician — consistently positive, ~10 reviews praising patience and knowledge). John (field technician — positive). William (field technician — positive). Austin (field technician — positive). Manuel (field technician — positive). Robby/Robbie (field technician — positive). Rashad (field technician — positive). Taylor (office staff — negative, named in one review for blocking access to a manager).
The field crews are a genuine strength. If you go with Serclean, ask for Terez and Hayden or CJ by name. Get a written, line-item estimate before any work starts, and confirm in writing what happens if insurance denies your claim. Self-pay customers should get a competing estimate before signing anything.
Keep in mind
- Serclean does both mold testing and mold remediation. That means they decide whether you have a problem and then sell you the fix. Consider getting an independent mold test before committing to their remediation services.
- Multiple reviewers describe bills significantly higher than expected, particularly customers paying out of pocket rather than through insurance. One reviewer reported a $10,500 bill for a toilet wax seal leak; another reported $4,800 for a small bathroom. Ask for a written estimate with line-item pricing before work begins.
- Several reviewers report difficulty reaching anyone by phone after work starts, especially when disputing invoices or waiting on estimates. One repeat customer spent weeks trying to get a callback.
- Their service area spans six states from North Carolina to Florida. For locations far from their Georgia offices, confirm response times and whether your area is served by a local crew or requires travel.
- At least two reviewers mention being referred by High Priority Plumbing and feeling the companies work together to generate higher bills. If you arrive through a referral, get a second estimate.