Provider profile
Rapid Restoration
Provider snapshot
What this listing says
Cartersville homeowners dealing with water damage emergencies who want a family-owned crew that responds within an hour and handles the insurance claim process directly.
Best for
- Homeowners in Cartersville and northwest Georgia facing water damage emergencies who need same-day response.
- Property owners who want one company to handle everything from water extraction through reconstruction and insurance paperwork.
- Buyers dealing with mold discovered during a home inspection who need fast turnaround before a closing deadline.
- Real estate agents who need a reliable referral for clients with water or mold issues -- several agents mention referring them regularly.
- Commercial property managers in the metro Atlanta area who need after-hours emergency restoration.
About this company
Rapid Restoration is a family-owned restoration company headquartered in Cartersville, Georgia, operating under the Penco Restoration brand in northwest Georgia. Their primary identity is emergency water damage response -- they promise to arrive within 60 minutes of a call, day or night, and they work directly with insurance companies on claims.
What stands out is the insurance claims experience. The team claims 35 years of combined experience navigating insurance claims, and multiple reviewers confirm the company handled their entire claims process. They hold IICRC certifications in water damage restoration, applied structural drying, commercial drying, fire and smoke restoration, applied microbial remediation, and bio-recovery. They also do mold testing and remediation in-house, which means they both diagnose and fix the problem.
The company has been operating for over 20 years in the metro Atlanta area. Drew Blackwell appears to be a principal based on the company's social media. Matt runs many of the customer-facing interactions and is referenced by name in more reviews than any other employee. The team includes a sizable field crew -- Brandon, Andy, Jorge, Olga, Aaron, Justin, and others appear frequently.
A 4.9-star rating across 159 Google reviews is unusually high for a restoration company. Most of the praise centers on response speed and the way the team communicates during stressful situations. Repeat customers appear in the reviews, which is a strong signal -- people who had one emergency came back when they had another.
Services
Service area
Headquartered at 606 S Tennessee St in Cartersville, Georgia, with a contact address at 475 East Main Street, Suite 310, also in Cartersville. The company claims to serve the metro Atlanta area, which from Cartersville would include Bartow County and surrounding northwest Georgia communities. Reviewers confirm service in the Cartersville area but the full geographic reach is not specified city by city.
Review consensus
Response speed is the dominant theme. Multiple reviewers describe calls answered immediately and crews arriving within an hour, including on weekends and holidays. Matt is named most often -- reviewers praise his communication, patience, and ability to manage the insurance process. Aaron draws praise for honest assessments and willingness to give free consultations even when the homeowner did not hire them. Drew is noted for being prompt and informative during initial damage assessments. Brandon and Andy are frequently praised as a reconstruction team, often alongside Jason, for quality carpentry and floor work. Jorge and Olga are recognized for careful handling of belongings during mitigation. Several reviewers mention using the company more than once, returning for a second emergency after a positive first experience.
1 found across 159 total reviews at 4.9★. The single recent negative (2 stars, from a Local Guide with 12 reviews) describes a basement restoration project where the initial mitigation went fine but the reconstruction phase fell apart. The reviewer reported frequent delays, unresponsive communication, no notice when crews would arrive, and sloppy finish work including folded nails, painted-over stickers, holes around outlets, unpainted spots, and construction trash left in the yard. The reviewer also noted that no progress on fixing the issues happened until after the negative review was posted. Mike from Penco eventually sent a crew to correct the problems. The business did not post a public response.
The gap between mitigation and reconstruction quality is worth watching. The emergency response side of the business -- water extraction, drying, initial tearout -- draws near-universal praise. The one negative review specifically calls out the reconstruction phase as the failure point, with different crews handling each stage. This is common in restoration companies where the emergency team and the rebuild team operate semi-independently. The company did not respond publicly to the negative review, which is notable given the otherwise strong reputation.
Matt (project manager/customer-facing lead -- positive in 10+ reviews). Aaron (assessments and consultations -- positive in 8+ reviews). Drew (initial damage assessment -- positive in 4+ reviews). Brandon (reconstruction crew -- positive in 10+ reviews). Andy (reconstruction crew -- positive in 10+ reviews). Jason (reconstruction crew -- positive in 4+ reviews). Jorge (mitigation crew -- positive in 5+ reviews). Olga (mitigation crew -- positive in 4+ reviews). Justin (leak assessment and questions -- positive in 3 reviews). Christian (inspections and A/C checks -- positive in 3 reviews). Barry (mitigation -- positive in 2 reviews). Kevin (mitigation and dry checks -- positive in 2 reviews). Enrique (dry checks -- positive in 1 review). Mike (Penco management -- mentioned in the negative review as resolving issues). Tracy (estimates/second opinions -- positive in 1 review). Keith (mitigation -- positive in 1 review). Elijah (mitigation -- positive in 1 review).
For emergency water damage in the Cartersville area, this team has an exceptional track record of fast response and clear communication. Ask for Matt to manage your project and stay engaged through the reconstruction phase -- the one complaint on record is specifically about follow-through after the initial emergency work was done. If your project involves significant rebuilding, get a written timeline and check-in schedule before work begins.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you there is a problem is also the one billing you to fix it. Ask whether you can use a third-party inspector for the initial assessment.
- The company operates under two names -- Rapid Restoration and Penco Restoration. Some reviewers mention one, some the other. It is the same team.
- The one recent negative review describes a pattern where the initial emergency work went smoothly, but the reconstruction phase had delays, poor communication, and sloppy finish work. The reviewer noted it took posting a negative review to get the issues resolved.
- Their mold remediation page could not be loaded during research (blocked by bot protection), so specific mold methods and equipment are not confirmed from their own website.
- They claim to serve the metro Atlanta area broadly. Cartersville is about 45 miles northwest of Atlanta. Confirm they serve your specific location before booking.