Provider profile
1-800 Water Damage of West Georgia / Carrollton
Provider snapshot
What this listing says
West Georgia homeowners in Carrollton, Newnan, or Douglasville dealing with water intrusion who want an owner-operator franchise backed by BELFOR's national resources.
Best for
- Homeowners in Carrollton, Newnan, Peachtree City, or Douglasville who need water or mold damage addressed quickly with 24/7 availability.
- Property owners who want an operator who will walk them through the insurance claim process step by step.
- Buyers who value honesty over upselling, as multiple reviewers note John recommended against unnecessary work.
About this company
1-800 Water Damage of West Georgia / Carrollton is a franchise location based in Carrollton, Georgia, run by owner John Ake. It operates under the BELFOR Franchise Group and serves a corridor of west Georgia communities including Newnan, Peachtree City, Douglasville, and about a dozen smaller towns. Mold remediation is one of several services alongside water damage restoration, fire and smoke cleanup, and sewage remediation. They handle both residential and commercial properties.
The website references IICRC certification, EPA Lead Safe certification, and following S520 guidelines for mold removal. Their commercial water damage page lists equipment including thermal imaging cameras, low-grain dehumidifiers, HEPA air movers, and commercial-grade extraction equipment. Nothing on the site distinguishes their mold-specific equipment or approach from the national brand's standard toolkit.
This location holds a perfect 5.0 Google rating across 28 reviews. That is unusual for any restoration company, and the reviews span from 2020 through mid-2026, suggesting sustained quality rather than a short burst of good feedback. Multiple reviewers specifically highlight John Ake's honesty, noting he told them what they did not need to spend money on.
Services
Service area
Based in Carrollton, Georgia at 108 Park Place Way. Serves west Georgia including Carrollton, Newnan, Peachtree City, Douglasville, Palmetto, Senoia, Sharpsburg, Tyrone, Villa Rica, Whitesburg, Winston, and Roopville.
Review consensus
John Ake is named in the vast majority of reviews. Reviewers consistently highlight three things: fast response times (including late-night calls returned by the next morning), honest assessments that sometimes save the customer money, and hands-on guidance through the insurance process. Ruben and Jhon were praised by name for water damage work. Cory McKensie was named alongside John Ake for flood recovery work. Several reviewers describe John as someone who told them what they could handle themselves rather than pushing unnecessary services.
0 found across 28 total reviews at 5.0★. No recent negative reviews to assess. The company has zero 1-star, 2-star, or 3-star reviews in the last 18 months across 28 total reviews at 5.0 stars.
The review pattern is heavily owner-centric. Nearly every review names John personally, which suggests he is involved in most or all jobs. This is a strength signal for quality control but a potential concern for capacity. If the business grows or John is unavailable, the experience reviewers describe may change.
John Ake (owner, primary contact — positive across nearly all reviews). Ruben (technician — positive, praised for being respectful and explaining work clearly). Jhon (technician — positive, named alongside Ruben). Cory McKensie (crew member — positive, praised for flood recovery work).
Ask for John directly and confirm he will be involved in your project. His personal involvement is the consistent factor behind every positive review. If your job involves mold, get a separate inspection first so you have independent confirmation of the scope before their remediation estimate.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The same company assessing your mold problem has a financial incentive to find work. Consider getting an independent mold inspection before committing to their remediation plan.
- This is a franchise operation under the BELFOR Franchise Group. While independently owned by John Ake locally, the brand, training, and equipment standards come from the national organization.
- Their primary identity is water damage restoration, not mold remediation. Mold work is one service among several, so ask about the specific mold experience of the crew assigned to your job.
- The service area spans over a dozen cities across west Georgia. Confirm response times for your specific location, especially for communities farther from their Carrollton base.