Provider profile
Xtreme Water Pros Inc.
Provider snapshot
What this listing says
Buford-area homeowners dealing with water damage who want an owner-operated company with insurance adjuster experience and 24/7 emergency response.
Best for
- Homeowners in Buford, Suwanee, Lawrenceville, or Sugar Hill dealing with water damage or mold after a leak or flood.
- Anyone who wants the owner to show up personally, answer calls after hours, and stay involved throughout the job.
- Property owners navigating an insurance claim for the first time who need someone with adjuster experience to walk them through it.
- Landlords dealing with mold in rental properties who need targeted removal without a full-house remediation scope.
- Commercial property managers in Gwinnett County needing fast water extraction to minimize business downtime.
About this company
Xtreme Water Pros is an owner-operated restoration company based in Buford, GA, serving Gwinnett County and surrounding communities. Owner Jarris runs operations directly, from answering after-hours calls to performing on-site assessments. The company focuses on water damage restoration and mold remediation for both residential and commercial properties.
The standout detail here is Jarris's background as a former insurance adjuster. That means he walks customers through the claims process from the other side of the table, helping them understand what their policy covers and avoiding common delays. The company uses air scrubbers, containment setups, antimicrobial treatments, moisture detection tools, industrial air movers, and dehumidification systems. They also offer reconstruction services with a one-year warranty.
This is a small, locally owned operation where the owner handles most customer interactions directly. Multiple reviewers mention Jarris answering the phone late at night and showing up personally the next morning.
A 5.0-star rating across 46 Google reviews is unusual. No reviewer has left fewer than 4 stars, and the praise is remarkably consistent around honesty, speed, and clear communication. The review count is still modest, but the rating signals a company where the owner is personally invested in every job.
Services
Service area
Headquartered at 115 E Main St NE in Buford, GA. The website lists dedicated service pages for Buford, Suwanee, Lawrenceville, Sugar Hill, Snellville, Braselton, and Jefferson. All named cities are within roughly 20 miles of their Buford office in the Gwinnett County corridor.
Review consensus
Jarris is named in the majority of reviews. Customers single out his willingness to answer the phone late at night (Mike Heinritz describes a Friday night call, Jonathan Holmes an evening call), his honesty in diagnosis (Holmes notes Jarris identified a simple HVAC issue instead of pushing a full restoration), and his hands-on help with insurance claims (leny khem, Brandon Agar, Lauren Tatum, Julie Dwyer all credit him with guiding them through claims). Josh Bishop of Bishop JD Roofing vouched for the company as a trade partner. John and Hunter are named by Chantelle Fuller for field work. Several reviewers highlight punctuality and clear communication as recurring strengths.
0 found across 46 total reviews at 5.0★. No 1-star reviews exist across 46 total reviews at 5.0 stars. There is no negative feedback to assess.
The absence of any negative reviews across 46 entries is atypical. It could reflect genuinely consistent service from an owner who personally manages every job, or it could reflect a company still early enough in its growth that unhappy customers have not yet surfaced. The review volume is not large enough to draw firm conclusions either way. Worth noting: several reviews come from trade partners and referral sources (Bishop JD Roofing, Alfonza Stanley mentioning customer referrals), which suggests a network-driven business rather than a high-volume operation.
Jarris (owner - positive, named in 20+ reviews for responsiveness, honesty, insurance guidance, and hands-on work). John (field tech - positive, named by Chantelle Fuller). Hunter (field tech - positive, named by Chantelle Fuller).
Ask for Jarris directly. He runs this operation hands-on and reviewers consistently credit him with honest assessments, after-hours availability, and insurance navigation. Since this is a small outfit, confirm his involvement on your specific job and get a written scope before signing off on any mold work.
Keep in mind
- Xtreme Water Pros does both mold testing and mold remediation. When the same company inspects and fixes the problem, there is a financial incentive to find work. Consider getting an independent mold inspection before committing to remediation.
- This is a small company. Jarris handles most jobs personally, which means scheduling may be tighter during busy periods or multiple simultaneous emergencies.
- The company claims service across a broad area including Buford, Braselton, Jefferson, Suwanee, Lawrenceville, Sugar Hill, and Snellville. Confirm response time for locations farther from their Buford headquarters.
- With only 46 reviews and no negative feedback on record, there is limited data on how the company handles disputes or callbacks. Ask about their process for issues that arise after a job is closed.