Provider profile
Level Creek Property Restoration
Provider snapshot
What this listing says
Northeast Metro Atlanta homeowners dealing with water damage that leads to mold, where Level Creek handles both mitigation and reconstruction under one roof with insurance coordination.
Best for
- Northeast Metro Atlanta homeowners who need water damage mitigation and mold removal handled by one company without juggling subcontractors.
- Insurance policyholders with State Farm or Allstate, since Level Creek operates as a preferred contractor and handles claim documentation with 3D capture.
- Commercial property managers who want a pre-arranged Emergency Response Plan with contents inventory and disaster preparedness training.
- Homeowners who want reconstruction included — Level Creek rebuilds drywall, floors, and finishes after remediation rather than handing off to another contractor.
- Buyers dealing with post-flood mold in basements or crawl spaces, where the company offers free inspections and uses botanical antimicrobials.
About this company
Level Creek Property Restoration is a Buford, Georgia-based disaster restoration company that handles the full chain from water extraction through mold removal to reconstruction. Owner Andy Mason founded the company in 2008 with a focus on Northeast Metro Atlanta, serving Buford, Suwanee, Duluth, Flowery Branch, Cumming, and surrounding areas.
The standout here is their single-source approach: they do mold inspections, remediation with botanical antimicrobials, and then rebuild the affected areas. They use 3D image capturing to document damage for insurance claims and hold Xactimate certification for estimating. They also offer commercial Emergency Response Plans that include contents inventory, CAD drawings, and staff training. Financing is available for restoration and mold work.
Andy Mason runs the operation and has built a team of named project managers — David Payne, Travis Surls, Steve Brown, and Chris Webb — who show up repeatedly in customer reviews. The company holds IICRC credentials, belongs to the Restoration Industry Association, and operates as a preferred contractor for State Farm and Allstate. They back their work with a five-year guarantee.
With 4.7 stars across 159 Google reviews and zero negative reviews in the past 18 months, Level Creek has an unusually clean recent track record. That volume and consistency across a restoration company — where emotions run high and insurance disputes are common — stands out.
Services
Service area
Headquartered in Buford, Georgia. Primary service area covers Northeast Metro Atlanta including Suwanee, Duluth, Flowery Branch, Cumming, and Pendergrass. The website also lists Atlanta, Roswell, Alpharetta, Tucker, Gainesville, Athens, Peachtree Corners, Lawrenceville, and Decatur — a radius that stretches well beyond their Buford base.
Review consensus
Gustavo Castellano is the most frequently named employee, appearing in at least 14 reviews for mitigation and demolition work. Reviewers describe him as punctual, clean, and thorough in explaining each step. Travis Surls draws similar praise as a project manager — reviewers highlight his communication and follow-through from mitigation to rebuild. David Payne manages reconstruction projects and earns praise for keeping schedules organized and going beyond expectations (one reviewer noted he personally sourced hard-to-find materials). Steve Brown handles roofing and rebuild projects and is called out for honest, detailed management. Andy Mason occasionally does estimates himself and reviewers note he gives straightforward assessments without upselling. Multiple insurance agents (Glen Brown, Christine Mccullock, Shabnam Abedi) recommend the company based on their clients' experiences.
0 found across 159 total reviews at 4.7★. No 1-star reviews found in the past 18 months across 159 total reviews at 4.7 stars. The review record during this window is entirely positive.
A notable share of Level Creek's customers arrive through insurance company referrals — State Farm, Allstate, and Travelers are mentioned repeatedly. This creates a built-in quality feedback loop: if the company performed poorly, insurers would stop sending policyholders their way. The absence of recent negatives, combined with steady insurance referral volume, suggests operational consistency. One reviewer (Igor Kilimnik) updated a previous low review to 5 stars after connecting with Andy Mason directly, indicating the owner engages with complaints personally.
Gustavo Castellano (mitigation/demolition technician — consistently positive). Travis Surls (project manager — consistently positive). David Payne (project manager/reconstruction — consistently positive). Steve Brown (project manager/rebuild — consistently positive). Chris Webb (project manager/repair — positive). Andy Mason (owner/estimator — positive). Miguel Velazquez (contractor/subcontractor via MVELZ Restoration — positive). Hugo (contractor — positive). Jose (mitigation crew — positive). Rico (mitigation technician — positive). Rob (unspecified role — positive). Joshua (mitigation crew — positive). Scotti (office/front-facing role — positive).
Level Creek is a strong pick if your mold problem grew out of water damage and you want one company to handle everything from drying to drywall. Ask for Gustavo for mitigation work and Travis or David for project management. The main thing to watch: since they test and remediate mold, get a second opinion on the inspection scope before agreeing to a remediation quote.
Keep in mind
- Level Creek does both mold testing and mold remediation. The same company that finds the mold profits from removing it. Ask whether they will accept a third-party inspection report or recommend an independent tester.
- Their website claims service across a wide swath of Georgia — Atlanta, Roswell, Duluth, Alpharetta, Tucker, Gainesville, Athens, Decatur, Lawrenceville, and Peachtree Corners. That is a large radius from their Buford headquarters. Confirm response time for your specific location before committing.
- Air sample testing is not included in their free inspection. The lab fee is separate, and the website notes it may be waived only with extensive reconstruction repairs.
- As a restoration company, mold is one service line among many. If your situation is mold-only with no water damage or reconstruction needed, a mold-focused specialist may offer more targeted attention.
- The five-year guarantee sounds strong, but the website does not spell out what it covers or excludes. Get the guarantee terms in writing before signing.