Provider profile
911 floods R us North GA
Provider snapshot
What this listing says
Buford and north metro Atlanta homeowners dealing with water damage who want a single company to handle mitigation, mold work, and reconstruction under one roof with financing available.
Best for
- Homeowners in Buford, Fayetteville, or north metro Atlanta who need water damage mitigation and reconstruction handled by one company.
- Property owners who want to bundle mold testing with restoration work and take advantage of the free initial tests.
- Commercial property managers in the metro Atlanta area needing 24/7 emergency water damage response.
- Buyers who need financing for restoration costs not fully covered by insurance.
About this company
911 Floods R Us is a restoration company headquartered in Buford, Georgia, with a second office in Fayetteville. They handle water damage, fire damage, flood restoration, and mold remediation for both residential and commercial properties. They also do mold testing, offering the first two tests free when bundled with restoration work. This is primarily a water and fire damage operation that added mold services, not a mold-only company.
Their services page lists an unusually wide range of offerings: crawl space and attic cleanup, basement waterproofing, crime scene cleanup, sewage cleanup, Xactimate estimates, equipment rentals, and full design-rebuild-repair. They advertise 24/7 emergency response and work directly with insurance carriers on claims. They also offer financing for out-of-pocket costs.
The company claims over 30 years of experience in Northern Georgia. They sell franchise opportunities and run a restoration academy, which suggests this is a growing operation rather than a small local outfit. The IICRC logo appears on their website.
Google reviews sit at 4.5 stars across 30 reviews. That is a modest sample size. The overwhelmingly positive reviews center on one project manager, Mario Martinez, who appears by name in roughly a third of all reviews.
Services
Service area
Headquartered in Buford, Georgia, with a second office in Fayetteville. They list service across metro Atlanta including Sandy Springs, Roswell, Johns Creek, South Fulton, Alpharetta, Marietta, Smyrna, Brookhaven, Dunwoody, Peachtree Corners, Lawrenceville, and Douglasville. That covers a wide geographic spread across north and south metro Atlanta, so confirm response times for locations farther from their two offices.
Review consensus
Mario Martinez is the standout. At least 10 reviewers name him directly, praising his quick response, clear explanations of damage, and follow-through on repairs. Thomas Weeks called him a detail-oriented project manager. Cassandra Harrison described him arriving first during a pipe burst emergency and taking time to explain the process. Sonya Turner praised Mario and his team for honesty. Gus also draws praise from Gloria McKinley for mold and water damage work and from Jennifer Pierce for quality service. Curtis is mentioned once by Samia S as caring and considerate during mold treatment. Beyond named staff, reviewers consistently mention responsive communication, crew efficiency, and willingness to fix mistakes. Madison J noted they will make things right when they mess up. Dazzle Sparkle confirmed the warranty was honored when ceiling work needed redoing.
1 found across 30 total reviews at 4.5★. Jassy gave 2 stars in February 2025, reporting that crews arrived unprepared on multiple visits. This extended the job timeline and increased costs beyond what was necessary. Jassy acknowledged the team was friendly but the operational disorganization was the core complaint. The owner did not respond to this review.
The review profile is heavily concentrated around Mario Martinez. When he is the point of contact, outcomes are consistently positive. The single negative review does not name a specific person, raising the question of whether the experience differs depending on which crew or manager is assigned. The owner's 0% response rate to negative reviews is notable for a company this size. The franchise model and academy suggest multiple teams may operate under the brand with varying quality.
Mario Martinez (project manager — praised in ~10 reviews for fast response, attention to detail, and clear communication). Gus (crew lead — praised by Gloria McKinley and Jennifer Pierce for mold/water damage work). Curtis (team member — praised by Samia S for caring approach during mold treatment).
If Mario Martinez manages your project, the reviews suggest a strong experience. Ask for him by name. Get a written scope and cost estimate before work starts, since the one negative review points to unpreparedness driving up costs. And because they test and remediate mold themselves, consider an independent mold test to keep them honest.
Keep in mind
- They do both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test before or after their work.
- The free mold testing offer is bundled with restoration services. Ask upfront what the testing costs if you only need testing without restoration.
- Nearly all the positive reviews mention one person: Mario Martinez. If he is not assigned to your project, the experience may differ. Ask who will manage your job.
- One reviewer reported crews arriving unprepared multiple times, extending the timeline and cost. Get a written scope and timeline before work begins.
- They advertise service across a wide swath of metro Atlanta from Buford to Fayetteville to Douglasville. Confirm response times for your specific location.