Provider profile
SERVPRO of NW DeKalb / Dunwoody / Brookhaven
Provider snapshot
What this listing says
Brookhaven, Dunwoody, and NW DeKalb County homeowners dealing with water damage that has led to mold, who want a single franchise team to handle both mitigation and rebuild under one roof.
Best for
- Brookhaven, Dunwoody, and NW DeKalb County residents who need mold remediation tied to a recent water damage event.
- Homeowners who want one company to handle testing, remediation, and reconstruction without coordinating multiple contractors.
- Commercial property managers in the Perimeter Center and North Atlanta corridor who need fast-response mold cleanup to minimize business interruption.
- Insurance-claim situations where the company's documentation process and insurer relationships can streamline the claim.
About this company
SERVPRO of NW DeKalb / Dunwoody / Brookhaven is a franchise location based on Ashford Dunwoody Road in Brookhaven, Georgia. Owned by Justin and Brandon Bisig, this location covers the NW DeKalb County corridor including Dunwoody, Chamblee, Doraville, North Druid Hills, and Perimeter Center. Mold remediation is one piece of a broader restoration operation that also handles water damage, fire damage, storm damage, and construction.
On the mold side, the company describes a multi-step process: containment to prevent cross-contamination, air filtration using air scrubbers and HEPA vacuums, antifungal and antimicrobial treatments, and removal of unsalvageable porous materials like drywall and carpet. They also handle mold-related HVAC and air duct cleaning in-house. The in-house construction team can rebuild what the remediation crew tears out, so you do not need to hire a separate contractor.
The Bisig brothers claim over 20 years of disaster restoration experience. The franchise trains staff at SERVPRO's corporate training facility and pursues IICRC certification. They hold a Georgia General Contractor License (RLQA003472), which means they can handle structural rebuild work directly rather than subcontracting it.
A 5.0 rating across 322 Google reviews is extraordinary. That kind of volume with a perfect score points to a team that consistently delivers on communication and follow-through, which is exactly what reviewers confirm. It also reflects the SERVPRO franchise model's emphasis on process standardization.
Services
Service area
Headquartered in Brookhaven, Georgia at 3650 Ashford Dunwoody Road NE. Covers NW DeKalb County including Dunwoody, Chamblee, Doraville, North Druid Hills, Briarcliff, Lenox Park, Perimeter Center, Embry Hills, North Lake, Buford Highway, Gainsborough, and North Atlanta.
Review consensus
Speed of response is the dominant theme. Multiple reviewers describe crews arriving within hours, including evenings and weekends. JT (Johnathan) appears in at least six reviews as a crew chief who communicates clearly and works fast. Reggie shows up in seven reviews for explaining the process patiently and going beyond the immediate scope of work. John Dios earns praise across at least eight reviews for attention to detail and thorough equipment pickup. Anthony draws four or more mentions for handling flood mitigation with frequent updates. Brian gets called out for mold-specific knowledge and keeping homeowners informed during remediation. Pat Aguon is praised for honesty, including at least one case where he told a homeowner they only needed carpet cleaning rather than a full mitigation job. Reviewers consistently highlight clear communication about what is happening and why.
0 found across 322 total reviews at 5.0★. No recent negative reviews to analyze. Zero complaints at 3 stars or below appeared in the last 18 months across 322 total reviews at 5.0 stars.
The absence of any recent negative reviews across 322 total is statistically unusual. This could reflect genuinely consistent service delivery, the SERVPRO franchise model's process standardization, or active review management. The review volume is high enough and the reviewer profiles diverse enough (many Local Guides with multiple reviews) that the positive consensus carries real weight. Named staff appear across many reviews with consistent praise themes, which is harder to manufacture than generic five-star text.
JT / Johnathan (crew chief — consistently praised for fast response and clear communication). Reggie (technician — praised for patience, thoroughness, and going above scope). John Dios (crew chief — praised for attention to detail and customer service). Anthony (crew chief — praised for frequent updates and going above and beyond). Brian (technician — praised for mold knowledge and communication). Pat Aguon (crew member — praised for honesty). Mike (technician — praised for reassurance and prompt follow-up). Darius (technician — praised for efficiency and friendliness). Russell (manager — praised for team coordination). Carlos (technician — praised for thoroughness). Corey (technician — praised for fast response). Gabriel, Orangel, Graciela (technicians — praised for hard work). Maria, Kamenin (contents/packout team — praised for pack-in/pack-out work). Luis (technician — praised for skill and quality work). Jake (coordinator — praised for prompt follow-up). Cristhian (technician — praised for efficiency).
This franchise location delivers consistently on speed and communication, with a deep bench of named crew chiefs and technicians who earn individual praise. Ask for JT, Reggie, or John Dios by name if your job involves water-to-mold mitigation. Get an independent mold test before agreeing to their remediation scope, since they handle both sides of that transaction.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest: the same company that tells you whether you have a problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a SERVPRO franchise, not an independent mold specialist. Mold work is one of many services they offer alongside water, fire, storm, and general cleaning. If you need a company whose sole focus is mold, this is not that.
- The service area list is broad, stretching from Brookhaven to Doraville to North Lake. Confirm response time for your specific location before assuming the same rapid turnaround reviewers describe.
- With 322 reviews and a 5.0 rating, you will not find recent negative experiences to learn from. That perfect score is unusual and worth noting, but it also means you have no complaints to use as a screening tool.