Provider profile
Serclean
Provider snapshot
What this listing says
Athens and metro Atlanta homeowners dealing with water damage who want a single company to handle mitigation, mold testing, and remediation under one roof with insurance coordination.
Best for
- Athens, Atlanta, or Savannah homeowners who need water damage mitigation and mold remediation handled by one company.
- Property owners who want insurance claim coordination built into the restoration process from day one.
- Commercial property managers needing 24/7 emergency response across multiple Southeast locations.
- Buyers who prioritize fast initial response and on-site crew quality over back-office polish.
- Homeowners dealing with water damage that has led to mold growth and want both problems addressed in sequence.
About this company
Serclean is a family-owned restoration company headquartered in Bogart, Georgia, just outside Athens. Their primary identity is water damage restoration, but they also handle mold testing, mold remediation, fire damage, and storm damage. They do both testing and remediation in-house, which means the same company diagnosing your mold problem is also selling you the fix.
On the equipment side, they use HEPA vacuums for duct and surface cleaning during mold work, industrial dehumidifiers and air movers for structural drying, and thermal imaging cameras with moisture meters for detection. Their mold page describes sealing vents during remediation to prevent cross-contamination. Their water mitigation page claims 60-90 minute arrival times for emergencies. They hold IICRC firm status.
Serclean has been operating for over 25 years. They describe themselves as locally owned and operated, with offices across Georgia (Athens, Atlanta, Savannah, Marietta, Norcross, Columbus), plus locations in Tennessee, South Carolina, North Carolina, Florida, and Alabama. That is an enormous footprint for a family-owned operation.
4.9 stars across 688 Google reviews is a strong rating. The volume is substantial, and the field crews earn genuine praise. The gap between field work and office operations is the story here: the techs get five stars while the billing and communication side generates nearly all the complaints.
Services
Service area
Headquartered in Bogart, Georgia, near Athens. Serclean lists offices in Athens, Atlanta, Marietta, Norcross, Columbus, Savannah, and Richmond Hill in Georgia, plus locations in Nashville and other Tennessee cities, Charleston in South Carolina, Concord in North Carolina, Fort Walton Beach in Florida, and Daphne in Alabama. That is a six-state footprint, which is unusually broad for a family-owned company. Confirm crew availability and response times for your specific location.
Review consensus
Andrew is the most frequently named technician across dozens of reviews, consistently praised for clear explanations, fast response, and attention to detail. James and Nick appear alongside Andrew in many reviews as a reliable field team. Thomas Rucker draws praise as a project manager who walks customers through the full process. Garrett is noted for being knowledgeable and kind when delivering difficult news. Reviewers repeatedly highlight how well the field crews explain the mitigation and restoration process, with several noting they felt informed and comfortable despite stressful situations. Fast initial response is a recurring theme.
20 found across 688 total reviews at 4.9★. Insurance and billing disputes dominate the complaints. At least four reviewers describe the same pattern: Serclean assured them insurance would cover the work, then the insurer denied or reduced the claim, leaving the homeowner with a large bill. Vedonna Sutton, Latoya Stone, Natasha Grant, and Ms.Di1 all describe versions of this scenario. Three reviewers (Nichole Miller, Mello, and the implied lien pattern) report Serclean placing liens on their homes over disputed balances. Office communication failures appear repeatedly: unanswered calls, missing invoices, and unreturned messages. Nichole Miller describes a tech breaking equipment into her pipes, causing a second flood. Lauren Bishop reports being charged for more equipment than was used and for travel time. William Elliott waited months for a $1,500 deposit refund that never came. Dana Carter (two separate reviews) says the original problem was never fixed despite full payment. Beonka is named as calling friends and family of a customer in a collections dispute. Cess is named in office interactions around billing. Michael Cryder is named by Latoya Stone as the tech who repeatedly promised insurance coverage. Elisha Reeder is named as a director who would not address a lien dispute.
The split between field and office is stark. Nearly every negative review praises the crews who showed up, then describes a billing or communication breakdown after the work was done. The insurance-promise pattern is structural: field techs appear to assure customers that insurance will pay, but when claims are denied or reduced, the office side pursues payment aggressively, including filing liens. Owner responses reinforce this concern. The 40% response rate is low, and the responses that do exist are mostly templates that thank the reviewer without addressing specific complaints. One response to Adam Ellifritt's 2-star review even thanked him for praising an employee (John) who was not mentioned in his review, suggesting the responses are not being read carefully.
Andrew (field tech — consistently positive, most-mentioned employee across dozens of reviews). James (field tech — positive, frequently paired with Andrew). Nick (field tech — positive, frequently paired with Andrew). Thomas Rucker (project manager/site supervisor — positive, praised for walkthroughs and follow-up). Garrett (field tech — positive, praised for knowledge and kindness). Saul (field tech — positive). Kenny (field tech — positive, mentioned for insurance coordination). Jonathan (field tech — positive). Alec/Alex (field tech — positive). Willy/Willie (field tech — positive). Luis (field crew — positive). Hector (field tech — positive). Mason (field tech — positive). John (field tech — positive). Noah (field tech — positive). Jesse Curlee (field tech — positive). Cory (field tech — positive). Ryan (project manager — positive). Steven (field tech — positive, praised for communication). Beonka (office staff — negative, named for contacting friends and family in billing dispute). Cess (office staff — negative, named in billing and invoice complaints). Michael Cryder (field tech — negative, named for promising insurance coverage that did not materialize). Elisha Reeder (director — negative, named for dismissing lien dispute). Mr. Cody (unknown role — negative, named for unfulfilled follow-up promises). Holly (office staff — neutral, named in email correspondence).
The field crews at Serclean are genuinely strong. Ask for Andrew, James, or Nick if you are in the Athens area, or Thomas Rucker if you need a project manager who communicates well. But protect yourself on the business side: get your insurance company involved before Serclean starts any work, get a written estimate with line items before signing, and do not make final payment until you have your invoice and all documentation in hand.
Keep in mind
- Serclean does both mold testing and mold remediation. The same company telling you that you have a mold problem is also the one selling you the cleanup. Consider getting an independent test first.
- Multiple reviewers report billing disputes with insurance companies, with some saying Serclean assured them insurance would cover costs, then presented bills the insurer would not pay. At least three reviewers mention liens placed on their homes over disputed balances.
- The office and billing side draws repeated complaints about unreturned calls, missing invoices, and slow follow-up. Several reviewers say the field crews were great but they could not reach anyone at the office afterward.
- Their service area spans six states. Confirm they have a crew near you and ask about actual response times for your location before committing.
- Owner responses on negative reviews tend toward templates that do not engage with specific complaints. Only 40% of recent negative reviews received any owner response.