Provider profile
MRS Restoration
Provider snapshot
What this listing says
Blue Ridge area homeowners dealing with water damage or mold who want an owner-operated restoration company where Chris Cestero stays personally involved from extraction through insurance filing.
Best for
- Blue Ridge, Blairsville, and Fannin County homeowners who need emergency water extraction with same-day response.
- Out-of-state property owners with vacation homes or rentals in the north Georgia mountains who need someone to manage damage remotely.
- Homeowners navigating an insurance claim for water or mold damage who want the restoration company to handle insurer communication directly.
- Property owners dealing with mold after a water event who want a single company to handle both the dry-out and the mold work.
About this company
MRS Restoration is an owner-operated restoration company based in Blue Ridge, Georgia, run by Christopher Cestero. It operates as a division of Florida Mitigation Services LLC and has been serving the north Georgia mountains since 2014. Chris answers calls directly, shows up personally on jobs, and handles insurance coordination himself. Multiple reviewers describe him arriving within 30 minutes of a call, including after-hours and on holidays.
The company's primary work is water damage restoration and dry-out, with mold remediation and fire/smoke damage as additional services. They hold IICRC certification in water restoration and carry industrial drying equipment including commercial fans and dehumidifiers. One reviewer described Chris deploying over 40 large fans and 10 dehumidifiers to a flooded 3,000-square-foot medical office within minutes of arrival. The mold remediation page is thinner on specifics than their water damage content, describing assessment, removal, cleaning, and drying without naming particular equipment or methods.
The company has been in the Blue Ridge area for 12 years and claims an A+ BBB rating. Chris is a veteran and is affiliated with the American Policyholder Association. Several reviews come from out-of-state property owners who relied on MRS to handle everything remotely, including a Florida-based owner and a Sarasota landlord with a rental in Blue Ridge. One reviewer noted that Chris refused payment for a minor issue and asked them to donate to a local Fannin County school instead.
4.9 stars across 57 Google reviews with zero negative reviews is unusually strong. Every review with text is positive, and the consistency of praise around Chris's personal involvement suggests this is genuinely a one-man-driven operation where the owner's presence defines the experience.
Services
Service area
Headquartered in Blue Ridge, Georgia (500 East Main Street, Suite 102). Serves Fannin County and surrounding areas including Blairsville, Ellijay, McCaysville, and Mineral Bluff in Georgia; Murphy, Hayesville, and Andrews in North Carolina; and Copperhill, Cleveland, and Athens in Tennessee. The claimed service area is extensive, covering roughly 70+ cities across three states.
Review consensus
Chris (Christopher Cestero) dominates the reviews. Reviewers consistently cite his personal involvement, fast response times, and willingness to walk them through the insurance process. Multiple reviewers describe him arriving within 30 minutes of calling, including late-night and holiday emergencies. Several out-of-state property owners praised his ability to manage the entire restoration remotely with photos and regular updates. Tyler is named once alongside Chris for showing up within 30 minutes and extracting water from a multi-floor flood. Reviewers also note honest pricing, with several mentioning Chris refused payment when the issue turned out to be minor.
0 found across 57 total reviews at 4.9★. No negative reviews found in the recent window. The review profile across all 57 reviews contains no 1-star, 2-star, or 3-star ratings.
The uniformly positive review profile likely reflects the owner-operator model. Chris handles calls, shows up personally, and manages insurance. That level of direct involvement creates strong customer relationships but also means the experience depends entirely on one person. Several reviews share the same approximate posting date (clusters on 2023-10-16, 2022-11-13, 2025-01-14, 2026-01-25/26), which may indicate the owner periodically asks satisfied customers to leave reviews. The reviews from those clusters do contain specific details about real projects, so they read as genuine experiences posted at the owner's request rather than fabricated.
Chris / Christopher Cestero (owner — praised throughout for personal involvement, fast response, insurance help, and honest pricing). Tyler (technician — praised once for rapid water extraction alongside Chris).
MRS Restoration is Chris Cestero's operation, and the quality of your experience will track directly with his availability. Ask for Chris by name when you call. If your project involves mold, get a separate inspection before agreeing to their remediation scope, since they do both testing and removal.
Keep in mind
- MRS Restoration does both mold testing and mold remediation. That means the same company diagnosing your mold problem profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- Their service area listing claims coverage across north Georgia, western North Carolina, and southeast Tennessee, spanning cities as far apart as Dalton, GA and Athens, TN. Response times to the edges of that territory will be slower than the 30-minute arrivals reviewers describe in Blue Ridge.
- The mold remediation page on their website is light on detail. It does not describe specific containment methods, air filtration equipment, or post-remediation verification. Ask what their mold removal process actually involves before booking.
- One 5-star reviewer noted that billing was confusing and should have been explained before being submitted to the insurance company. Clarify how billing works and what you will owe before work begins.