Provider profile
ServiceMaster of Gwinnett
Provider snapshot
What this listing says
Gwinnett and northeast Georgia homeowners who want a family-run ServiceMaster franchise with two offices, 35 years of restoration experience, and preferred-provider status with 10+ insurance carriers.
Best for
- Homeowners in Gwinnett, North Fulton, Forsyth, or DeKalb counties dealing with water damage that has led to mold growth.
- Insurance claimants who want the restoration company to handle all adjuster communication and claims paperwork directly.
- Commercial property managers in the Athens area who need a single vendor for disaster restoration and ongoing floor maintenance.
- Anyone with mold following a slow leak or HVAC failure who wants the same company to handle water mitigation and mold remediation in sequence.
About this company
ServiceMaster of Gwinnett is a restoration and cleaning franchise based in Bethlehem, Georgia, serving Gwinnett County and the surrounding northeast Georgia corridor. They operate a second location, ServiceMaster 5 Points, out of Athens. Owner Russell Ewing has run the business since 2002, and the company has been in operation since 1991.
Mold remediation is one piece of a broader disaster restoration operation. Their website describes a process that starts with an industrial hygienist inspection (which they refer out), followed by containment with negative air pressure, removal of damaged sheetrock, sanding of contaminated wood surfaces with a HEPA vacuum, and encapsulation where appropriate. They are IICRC Water Damage Certified. They also do water damage mitigation, fire and smoke restoration, odor elimination, and a full menu of cleaning services including carpet, hardwood, tile, upholstery, rug, and window cleaning.
Both locations are founder-family operated. The Gwinnett office covers Gwinnett, North Fulton, Forsyth, and DeKalb counties. The Athens office covers Clarke, Oconee, Barrow, Madison, Jackson, Walton, Morgan, Greene, and Elbert counties. They are a preferred service provider for State Farm, USAA, Liberty Mutual, Travelers, The Hartford, Farmers, Auto Owners, Hanover, Guide One, and several AFICS carriers, and they handle the insurance documentation and adjuster communication on behalf of the customer.
4.9 stars across 58 Google reviews is unusually strong, especially with zero negative reviews in the past 18 months. The volume is modest for a company with 35 years of history, which likely reflects a customer base that skews toward insurance referrals rather than organic search.
Services
Service area
Headquartered in Bethlehem, Georgia with a second office in Athens. The Gwinnett office serves Gwinnett, North Fulton, Forsyth, and DeKalb counties. The Athens office (ServiceMaster 5 Points) serves Clarke, Oconee, Barrow, Madison, Jackson, Walton, Morgan, Greene, and Elbert counties. That is 13 counties across two offices, which is a wide territory but backed by two physical locations.
Review consensus
Communication and follow-through dominate the praise. Branden (lead technician) appears in more reviews than any other staff member, consistently described as punctual, informative, and willing to work late hours. Andrea Brooks handles office coordination and scheduling and is praised repeatedly for keeping customers informed throughout multi-day drying processes. Carson Middleton gets called out for carpet and window cleaning quality, including commercial church work. Darius Goins appears in more recent reviews as a project manager who walks customers through the process. Reviewers frequently note same-day response, on-time arrivals, and technicians who explain each step before doing it.
0 found across 58 total reviews at 4.9★. 0 found across 58 total reviews at 4.9 stars. There are no negative reviews in the last 18 months and no 1-star reviews in the dataset at all. The single 4-star review (Kenneth Lewis, August 2021) offered constructive feedback about technicians taking more time to explain equipment placement and drainage layout, but rated the pricing favorably compared to smaller competitors.
The review profile is almost entirely water damage restoration. Out of dozens of testimonials and Google reviews, only a handful reference mold or cleaning services specifically. This is a water damage company that also does mold, not a mold specialist. The insurance referral pipeline likely drives most of their volume, which explains both the high satisfaction rate and the relatively modest review count for a 35-year-old company.
Branden (lead technician — overwhelmingly positive, most-mentioned employee across reviews and testimonials). Andrea Brooks (office coordinator/scheduler — consistently positive for communication and customer updates). Carson Middleton (crew chief, cleaning specialist — positive for carpet, window, and pressure washing work). Darius Goins (water and fire damage project manager — positive in recent reviews for walking customers through the process). Zack (technician — positive). Mason Alexander (crew chief — mentioned on team page, positive in one testimonial). Corey/Cory (technician — positive). Dustin (technician — positive). Neal (technician — positive). Becky Segars (former contact — positive in one review for crisis management). Kristie (office staff — positive). Chris (technician — positive).
This is a well-run family operation with a deep bench of named, praised staff and near-perfect reviews. Ask for Branden or Darius on restoration work, and Andrea in the office for scheduling. The main thing to verify is whether they can give your mold job the same attention they clearly give water damage work, since that is where the bulk of their experience and reviews lie.
Keep in mind
- They do both mold testing referrals and mold remediation. The company recommends an industrial hygienist for inspection but does not clarify whether that hygienist is independent. Ask whether the hygienist they refer has any business relationship with ServiceMaster.
- Their primary identity is water damage restoration, not mold. Most of their reviews and testimonials reference water damage jobs. If you have a standalone mold problem without a preceding water loss, ask how many mold-only jobs they handle per month.
- Service area spans 11+ counties across two offices. Confirm which office and crew will handle your job, especially if you are in a county on the boundary between the two territories.
- They are a franchise operation. The local ownership and staff have been consistent, but ServiceMaster corporate sets some operational guidelines that may affect pricing or process.