Provider profile
SERVPRO of Southeast Cobb
Provider snapshot
What this listing says
Southeast Cobb County homeowners dealing with basement flooding or water emergencies who want a SERVPRO franchise with 4.9 stars across 101 Google reviews and 24/7 response.
Best for
- Cobb County homeowners with basement flooding, pipe bursts, or toilet overflows who need same-day or overnight response.
- Homeowners who need a full pack-out — furniture removal, contents inventory, storage, and move-back — handled by the same company doing the water or fire restoration.
- Commercial property managers needing large-loss restoration with insurance coordination.
- Smyrna, Mableton, Powder Springs, and Lithia Springs residents within the franchise's primary service footprint.
- Homeowners dealing with smoke or fire damage who want extraction, odor removal, and reconstruction from one company.
About this company
SERVPRO of Southeast Cobb is a restoration franchise based in Austell, Georgia, serving Cobb County and surrounding areas. Water damage makes up the bulk of their work — basement floods, pipe bursts, toilet overflows, sewer backups — but they also handle fire damage, mold remediation, and storm cleanup. They operate 24/7 and routinely show up on weekends, holidays, and in the middle of the night.
Their pack-out and contents restoration operation stands out. A crew led by Tiffanie handles furniture removal, digital inventory, textile cleaning, document recovery (including freeze-drying), and secure climate-controlled storage. Multiple reviewers describe this team as organized and careful with belongings. They also do HVAC and air duct cleaning following NADCA standards, which is less common among restoration companies.
The franchise works closely with SERVPRO of Southwest Cobb and claims over 20 years of collaborative experience between the two operations. Rachel Johnston, Derek Rogers, Danielle Astin, and Richard Northern are named as leadership on the website. Richard Northern is described by one client as running a "top-notch business."
4.9 stars across 101 Google reviews is unusually high for a restoration company. Not a single review in the last 18 months falls below 4 stars. Repeat customers appear in the reviews, and the franchise handles both residential and commercial work, including a Mercedes dealership in Marietta and a daycare facility.
Services
Service area
Headquartered in Austell, Georgia (Cobb County). Serves Smyrna, Vinings, Mableton, Powder Springs, Lithia Springs, and surrounding Cobb County communities. The website also lists Cascade, Nickajack, Cooper Lake, Paces Ferry, and Atlanta-area industrial parks. Reviews confirm jobs in Powder Springs, Smyrna, Oakdale, and Marietta. The claimed area is broad — confirm response time to your specific location.
Review consensus
Xavier English is the most frequently named technician, appearing in at least 12 reviews. Customers describe him as knowledgeable, calming during emergencies, and willing to walk homeowners through the process. Elijah and Jacob each appear in 8+ reviews with similar praise for friendliness and clear explanations. Tiffanie leads the pack-out crew and draws specific praise for organization. Jermaine Boykin is noted for quick problem-solving on basement leaks. Diego G., Daniela, Reyna, and Yeraldine form the contents/moving team and reviewers call them remarkable. Multiple reviewers mention after-hours and weekend responsiveness — Christmas Day, late Friday nights, early Saturday mornings. Repeat customers appear: at least two reviewers hired this franchise a second time.
0 found across 101 total reviews at 4.9★. No complaints to report. Zero reviews at 3 stars or below appear in the last 18 months across 101 total reviews at 4.9 stars. Two reviews at 4 stars exist — one from a Local Guide with 305 reviews who still called Xavier "exemplary," and one noting Brian and Christian as friendly and efficient. Neither contains a complaint.
This franchise has an unusually clean review profile for a restoration company. Restoration work is stressful — it involves emergencies, insurance, displaced homeowners, and large invoices — so zero negatives across 101 reviews and 18 months is rare. The pattern across positives is consistent: field technicians explain what they are doing, communicate timelines, and treat the home with respect. The volume of named staff (20+ distinct names) suggests a sizable operation with low turnover or at least consistent training. One review (Tonya Perry, July 2025) mentions "PuroClean" by name despite rating SERVPRO, which may indicate a misposted review.
Xavier English (field technician — praised in 12+ reviews for knowledge, calm demeanor, emergency response). Elijah (field technician — praised in 8+ reviews for friendliness and step-by-step explanations). Jacob / Jacob K. (field technician — praised in 8+ reviews for courtesy, after-hours availability). Josh (field technician — praised in 6+ reviews for helpfulness and documentation). Tiffanie (pack-out team leader — praised for organization and communication). Jermaine Boykin (field technician — praised for quick basement leak solutions). Diego G. (contents/moving crew — praised as part of organized team). Daniela (contents/moving crew — praised for care with belongings). Reyna (contents/moving crew — praised for work ethic). Yeraldine (contents/moving crew — praised as part of organized team). Carl (field technician — praised for renovation work, flexibility). Adam / Adam M. (field technician — praised for hard work). Tyler Soomdat (field technician — praised for communication). Hugo Alvarez (field technician — praised for weekend emergency response). Ken (field technician — praised for remediation work). Chris (field technician — praised for friendliness). Ethan Robinson (field technician — praised for communication and patience). Brian (field technician — positive). Christian (field technician — positive). Austin (field technician — praised for helpfulness and documentation). John / John C. (field technician — praised for promptness).
This franchise has earned a 4.9-star rating across 101 reviews with no recent complaints — a rare track record in restoration. Ask for Xavier if you want someone who will walk you through the process calmly during an emergency. For pack-out jobs, Tiffanie's crew gets specific praise for organized handling of belongings.
Keep in mind
- SERVPRO is a franchise. The national brand's reputation and the local franchise's quality are separate things. This franchise earns its own rating, but corporate policies and pricing structures still apply.
- They do not do mold testing. If you need testing before remediation, you will need a separate inspector — which actually removes a conflict of interest.
- Their service area list is broad, stretching from Austell to Cascade Heights to Vinings. Confirm response time to your specific location before committing.
- Nearly all reviews focus on water damage, not mold. If you are hiring them for mold remediation specifically, ask for mold-specific references.
- The website lists two different addresses — Broad St in Austell (Google listing) and Battery Ave SE in Atlanta (website footer). Confirm which location your crew dispatches from.