Provider profile
Titan
Provider snapshot
What this listing says
Augusta and CSRA homeowners dealing with water damage that led to mold, who want one crew handling extraction, remediation, and reconstruction without juggling subcontractors.
Best for
- Augusta, CSRA, or Columbia SC homeowners who need water-to-mold remediation handled by one company from emergency call through reconstruction.
- Property owners who want their restoration company to coordinate directly with insurance on documentation and claims.
- Commercial or residential jobs where water damage has already progressed to mold and needs extraction, drying, remediation, and rebuild under one contract.
- Homeowners dealing with sewage backups, crawl space flooding, or hidden leaks behind walls where mold is a secondary concern.
About this company
Titan Restoration is a full-service restoration company headquartered in Augusta, Georgia, serving both sides of the Georgia-South Carolina border. Mold remediation is one piece of a broader operation that also covers water damage, fire and smoke cleanup, storm recovery, biohazard work, and reconstruction. They handle everything from initial emergency extraction through final rebuild with their own crews.
On the mold side, their website describes a process that includes containment, HEPA air scrubbers, antimicrobial treatment, and structural drying. They also do mold testing in-house, which means the same company identifying the problem is also selling the fix. Their mold page specifically references dehumidification and moisture control to prevent recurrence. Nothing about their equipment or methods stands out as unusual for a restoration company this size, but the single-team-start-to-finish model means fewer handoffs between contractors.
The company claims over ten years in the industry and originally operated in Texas before relocating to Georgia. They recently expanded with a second office in Columbia, South Carolina. They partner with Golden Harvest Food Bank and Toys for Tots and hold Chamber of Commerce membership. They offer financing through Hearth.
With a 4.6-star rating on 34 Google reviews, their scores are solid but not exceptional. Nearly all of their reviews landed in a concentrated window in June 2026, which is worth noting when evaluating the volume.
Services
Service area
Headquartered in Augusta, Georgia with a second office in Columbia, South Carolina. They list 12 Georgia counties (including Richmond, Columbia, Burke, and McDuffie) and 17 South Carolina counties (including Richland, Lexington, Aiken, and Orangeburg). That is 29 counties across two states, which is a broad claim for a company with 34 total reviews.
Review consensus
Blake Foster draws the most consistent praise across the review timeline, from October 2025 through June 2026, for responsiveness, clear explanations, and coordinating with plumbers and insurance. Mason Marshall appears frequently in the June 2026 reviews for being informative and patient with homeowners who had questions. Kalobe Heddon is praised repeatedly for communicating with insurance companies and keeping homeowners updated. Miranda gets strong marks from both homeowners and trade partners (plumbers who refer work to Titan) for being responsive at any hour. Justin is named in multiple reviews for quick emergency response and being available by phone. Clint/Clinton is praised for hands-on field work and attention to detail. Several reviewers specifically mention the team explaining the process and answering questions without rushing.
3 found across 34 total reviews at 4.6★. Gloria Andersen's review describes finished remediation work but months-long delays on reconstruction. She had been walking on subflooring since December 2025 and was told in March 2026 it would be two more months before reconstruction could even begin. She acknowledges insurance back-and-forth contributed but remains frustrated. Tammy Spicer says the team came, took pictures, then stopped responding to her emails for two months. Mike Honcho's review accuses the company of being dishonest and overcharging; the owner responded that they have no record of working with anyone by that name, which raises the possibility of a fabricated review but cannot be confirmed.
The two credible negative reviews both point to the same structural gap: strong initial emergency response followed by poor follow-through on communication and project completion. This is a common pattern in restoration companies that staff up for emergency mitigation but rely on different processes (or subcontractors) for reconstruction. Owner responses are minimal: only one of three negatives received a reply, and that reply was to dispute the reviewer's identity rather than address a service complaint. The concentrated positive review burst in June 2026 is also notable. Multiple reviewers in that window appear to be referring to marketing outreach rather than recent finished work (e.g., reviews praising Miranda as a "Marketing Representative").
Blake Foster (field lead / project coordinator — consistently positive). Mason Marshall (field technician — consistently positive). Kalobe Heddon (insurance coordination — consistently positive). Miranda (marketing representative — consistently positive, praised by trade partners). Justin (field technician / emergency response — consistently positive). Clint/Clinton (field technician — consistently positive). John (inspection / field work — positive). Karla (marketing representative — positive). Josh (field work — positive). Marcus (field work — positive). Caleb (field work — positive).
Titan's emergency response and initial mitigation work get strong marks. If you need water extracted and mold contained quickly, the team moves fast and communicates well during that phase. The risk is what happens after: two reviewers describe being left waiting for months with no reconstruction progress and limited communication. Ask upfront for a written reconstruction timeline with milestones, and get your mold testing done by a separate company before signing a remediation contract.
Keep in mind
- Titan does both mold testing and mold remediation. That means the company telling you that you have a mold problem is the same one billing you to fix it. Ask for an independent third-party test before agreeing to remediation work.
- Two of the three recent one-star reviews describe long delays and unanswered communication after the initial remediation work was done. One reviewer waited over three months on subflooring with no reconstruction start date. The pattern suggests the front-end emergency response is strong, but follow-through on reconstruction can lag.
- Nearly all 31 positive reviews were posted within an eight-day window in June 2026. This kind of concentrated burst can reflect a review solicitation campaign rather than organic feedback over time.
- Their claimed service area spans 29 counties across two states. Confirm they can actually dispatch to your location quickly, especially if you are outside the Augusta or Columbia metro areas.