Provider profile
SERVPRO of Augusta
Provider snapshot
What this listing says
Augusta-area homeowners dealing with water damage or mold who want a single SERVPRO franchise that handles mitigation, remediation, and reconstruction under one roof with 24/7 emergency response.
Best for
- Homeowners in Augusta, Martinez, or Grovetown who need same-day emergency water extraction that can lead into mold remediation if moisture has lingered.
- Property owners who want one contractor to handle the full sequence from water removal through mold cleanup through drywall and floor replacement.
- Commercial property managers who need a franchise with the crew size and equipment fleet to mobilize quickly on larger jobs.
- Insurance-claim situations where you want a company that works directly with adjusters — though you should get your own estimate too.
About this company
SERVPRO of Augusta is a restoration franchise on Monte Sano Avenue that handles water damage, fire damage, mold, storm cleanup, and full construction rebuilds across the Augusta metro. Mold is not their primary focus — water damage drives most of their calls — but they do employ Applied Microbial Remediation Technicians (AMRT) through IICRC training and run mold testing, remediation, and post-cleanup air quality work. They do both testing and remediation, which means they can find a problem and sell you the fix for it.
Their mold page describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, removal of infested materials like drywall and insulation, cleaning of structural elements and HVAC systems, and reconstruction. They also handle packout and contents storage at their own facility. Nothing here is unusual for a SERVPRO franchise — this is the national brand's standard playbook.
The franchise has operated in Augusta for 37 years under owners Jimmy and Gina York, alongside Patrick T. and Joanna M. Cory. They sit on the board of the Augusta-area American Red Cross chapter and run an annual Fire5k race benefiting firefighters diagnosed with cancer. The IICRC recognizes them as a Certified Firm. They claim 150 years of combined experience across their staff.
4.8 stars across 402 Google reviews is strong. The volume and recency of positive reviews — with dozens of named staff earning praise in the last few months alone — suggest a large, active team that handles high call volume reliably. The negative reviews that do exist cluster around billing and reconstruction, not the mitigation crews.
Services
Service area
Headquartered on Monte Sano Avenue in Augusta, GA. Their website lists Augusta, Martinez, and Grovetown as primary service areas. Reviews confirm jobs across the greater Augusta metro including Evans and Columbia County. The franchise covers Richmond County and surrounding areas.
Review consensus
Josh appears in more positive reviews than anyone else, praised for same-day inspections, clear damage assessments, and responsive communication. Brian draws praise for hands-on water remediation work and going out of his way for customers. Landon is noted repeatedly for punctual arrivals, detailed inspections, and explaining findings in plain language. Preston and Misty often work as a pair and earn praise for explaining cleanup and deodorizing processes. The mitigation crews consistently get called out for fast response times — multiple reviewers mention arrival within an hour of calling — and for keeping homeowners informed during stressful situations. Several commercial clients praise the team's ability to mobilize quickly on larger jobs.
5 found across 402 total reviews at 4.8★. Riley Walker described a 160+ day project for flooring, drywall, and four doors. Wrong doors installed three times, painters arrived unannounced and painted over outlets, hardware, and a lighting fixture, and new floors were scratched because they were installed before door work finished. Hal is named as not knowing what was going on. TaCara Mobley says Carmen committed to personally monitoring a billing discrepancy with insurance, then never followed up — the only quick response came when TaCara posted a negative review. The matter escalated to court. Robbie Peeples had roofers puncture a brand-new tarp with nails, causing continued leaking and mold growth in the building, then SERVPRO placed a lien on the property after insurance denied the claim. Tabitha Rautenstrauch says the company ghosted her mid-project after the hurricane, eventually telling her they would return in 6-8 months. Jeri Ann Beckworth's detailed 2-star review describes a bill nearly 3x the verbal estimate, with a third-party audit confirming overcharges — the office staff was dismissive when questioned. JS P left a 1-star with only 'NOPE!' and no details.
The negative reviews split cleanly between two different sides of this business. The mitigation crews — the people who show up for water extraction, drying, and initial mold work — get almost universally positive feedback. The complaints land on the reconstruction side (delays, quality errors, wrong materials) and the billing/office side (estimates that balloon, insurance disputes that escalate to collections or court). Owner responses are templated and do not engage with specifics, which looks more like reputation management than problem-solving. The 2-star review from Jeri Ann Beckworth is particularly telling: she originally left a 5-star review praising Brian, Christian, and Jeffrey, then updated it to 2 stars months later when the bill arrived at nearly 3x the verbal estimate.
Josh (mitigation tech/inspector — consistently positive across many reviews). Brian (mitigation tech — positive, praised for knowledge and dedication). Landon (inspector/team leader — positive, praised for punctuality and clear explanations). Preston (mitigation tech — positive, often paired with Misty). Misty (mitigation tech — positive, often paired with Preston). Jeremy Gauthier (inspector — positive, praised for mold testing and responsiveness). David (mitigation tech — positive). Roy (mitigation/cleaning tech — positive). JB (mitigation tech — positive). Rashid (mitigation tech — positive). Keith (mitigation tech — positive). Dakota (mitigation tech — positive). Jeff (mitigation/fire cleaning — positive). Billy (project manager/mitigation — positive). Kate/Katelynn (mitigation tech — positive). Rachel/Racheal (mitigation tech — positive). Eli (cleaning tech — positive). George (mitigation tech — positive). Jonathan (mitigation tech — positive). Noah (mitigation tech — positive). Brent (contents/packout — positive). Cam/Cameron (contents/packout — positive). Maddie (contents — positive). Halle (packout — positive). Austin/Auston (mitigation tech — positive). Jorge (mitigation tech — positive). Tae (cleaning/duct work — positive). Carson (mitigation tech — positive). Horatio (restoration tech — positive). Montez (restoration tech — positive). John Bromley (customer service — positive). Patrick (field tech — positive). Pete (mitigation tech — positive). Hunter (mitigation tech — positive). Hal (construction/project coordination — negative, described as not knowing what was going on). Carmen (office/account management — negative, failed to follow through on billing monitoring).
The mitigation side of this franchise runs well — Josh, Brian, and Landon lead crews that show up fast, communicate clearly, and earn strong reviews. If you need water extraction or initial mold remediation, the field teams are reliable. But if your project extends into reconstruction or involves a disputed insurance bill, get everything in writing with line items before work begins. Ask who will manage the reconstruction phase specifically, and confirm the timeline in your contract.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the company finding your mold problem is the same company selling you the fix. Consider getting an independent mold test before committing to their remediation scope.
- Multiple reviewers report billing totals significantly higher than initial estimates, especially on insurance-claim work. One reviewer documented a third-party audit that found overcharges. Get a written estimate with line items and compare it against your insurance adjuster's scope before signing.
- Construction and rebuild work draws more complaints than their mitigation crews. One project took 160+ days for flooring, drywall, and doors with repeated errors. Their strength is the emergency response side — the reconstruction side has gaps.
- Owner responses to negative reviews follow a template pattern: 'We appreciate your feedback, please reach out directly.' None of the five owner responses on recent 1-star reviews engage with the specific complaint or offer a concrete resolution.
- This is a franchise — the national SERVPRO brand sets training standards, but this location's crews, pricing, and management are independent.