Provider profile
PuroClean of Augusta
Provider snapshot
What this listing says
Augusta and CSRA homeowners dealing with water damage from burst pipes or hurricane aftermath who want a locally owned PuroClean franchise with 24/7 dispatch and in-house reconstruction.
Best for
- Augusta and CSRA homeowners needing water damage restoration with mold remediation handled by the same crew, from extraction through reconstruction.
- Property owners near Fort Gordon and Evans who want a locally owned franchise with 24/7 emergency dispatch, including nights, weekends, and hurricane events.
- Homeowners filing insurance claims who want a company that documents moisture readings and coordinates directly with their insurer.
- Anyone who needs contents pack-out and storage after fire or water damage, with the same company handling the full cycle from packing to restoration to move-back.
- Commercial property managers in the Augusta metro who need scalable water, fire, or mold response for offices or retail spaces.
About this company
PuroClean of Augusta is a locally owned PuroClean franchise at 1500 Wrightsboro Rd in Augusta, Georgia, run by Richard Sasnett III. Sasnett is an Augusta native with over 20 years of business leadership experience who opened this location to serve the CSRA region. Mold remediation is one of several restoration services alongside water damage, fire and smoke damage, biohazard cleanup, and reconstruction.
The standout here is the breadth of services under one roof. They handle the full cycle from emergency water extraction through structural drying, mold remediation, contents pack-out and storage, and final reconstruction. They use thermal imaging and moisture meters to map affected areas, industrial dehumidifiers and air movers for drying, and EPA-registered products for cleaning. They also operate IBIX MultiMedia Blasting equipment for exterior surface restoration and graffiti removal, which is unusual for a restoration company. They hold IICRC credentials and EPA Lead-Safe certification.
Sasnett founded this franchise with ties to Augusta's federal and military community near Fort Gordon. The company handles both residential and commercial work, and multiple reviewers mention PuroClean coordinating directly with their insurance companies throughout the claims process. The contents team gets specific praise for careful packing and return of belongings after fire and water damage jobs.
A 4.8-star rating across 158 Google reviews is strong for a local franchise. The positive reviews consistently mention the same thing: crews arrived the same day (sometimes within hours, even late at night), communicated clearly, and stayed on the job until the property was dry. Hurricane Helene generated several reviews from homeowners describing fast response during a regional disaster.
Services
Service area
Based in Augusta, Georgia at 1500 Wrightsboro Rd, Suite 100. Serves Augusta and surrounding communities including Grovetown, Evans, Martinez, North Augusta, Belvedere, Burnettown, and Clearwater. The website also lists Augusta neighborhoods: Summerville, Downtown Augusta, River Island, Hammonds Ferry, Westlake, Jones Creek, National Hills, and Highgrove among others. One owner response confirmed they do not service Ward, SC.
Review consensus
Curtis is the most frequently named technician across reviews spanning multiple years, praised for water mitigation, drywall repairs, reconstruction, and clear communication. Multiple reviewers specifically chose PuroClean for reconstruction because Curtis handled their initial mitigation well. Aaron appears alongside Curtis in many reviews, praised for fast arrivals and attention to detail. One reviewer described Aaron's team delivering tarps, 3D scans, and exterior photos within three and a half hours of a tree hitting their roof. Terry and Sherrad/Sharrad draw praise as a pair for fast water extraction in commercial and residential settings. Floyd Ellison gets multiple reviews praising his responsiveness, daily communication, and willingness to explain every step. Buddy is mentioned in reviews spanning over a year for daily monitoring visits during drying and for reconstruction work. The contents team (including Kendrick, Daijia, Brandon, and others) gets specific praise for careful handling of belongings during pack-out and move-back. Speed is the dominant theme: multiple reviewers describe same-day or same-night response, including a 10 PM Saturday call with crew on-site by 11 PM.
3 found across 158 total reviews at 4.8★. Jason, a Local Guide with 32 reviews, reported a two-month runaround on insurance paperwork. He said Chris and Mike ignored texts and calls, and when he contacted his insurer directly, he learned PuroClean had not submitted the correct information despite claiming otherwise. He had a newborn in a water-damaged house during this period. The owner response was a generic apology without addressing the insurance documentation failure. This review received one like from other Google users. Anthonythibodaux reported that technician Samson did not finish work he started and that no one at PuroClean returned calls for over three weeks. James Bell's 1-star review described wasted time; the owner response explained that the office mistakenly accepted an inspection request outside their service footprint in Ward, SC, and failed to communicate that to the customer.
The negatives point to an office-versus-field split. Field technicians like Curtis, Aaron, Terry, and Floyd draw consistent praise, but the complaints center on office communication: unreturned calls, paperwork not submitted, and service area mistakes not communicated. Two of three negatives describe the same failure mode: the customer could not get someone at the office to respond. The owner responses vary in quality. James Bell's response included a specific factual explanation (service area error in Ward, SC), which reframes that complaint as a one-time scheduling mistake. Jason's response was a generic apology that did not address the insurance paperwork issue. Anthonythibodaux received no owner response at all.
Curtis (technician/project lead — strongly positive, most-mentioned staff, praised for water mitigation, reconstruction, drywall, communication, and customer follow-through across many reviews). Aaron (technician — strongly positive, praised for fast arrivals, detail, and 3D scanning). Terry (technician — positive, praised for fast extraction and communication as a pair with Sherrad). Sherrad/Sharrad (technician — positive, praised alongside Terry for water extraction). Floyd Ellison (technician — positive, praised for responsiveness, daily updates, and going above and beyond). Buddy (technician — positive, praised for daily monitoring, equipment adjustments, reconstruction, and explanations). Kendrick (technician — positive, praised for contents work and respectfulness). Jeff/Jeffrey (technician — positive, praised for reconstruction). Jaquez (technician — positive, praised for water mitigation and reconstruction). Missy (office staff — positive, praised for phone support, knowledge, and keeping customers calm). Renika (technician — positive, praised for demolition work). Zack (technician — positive, praised for demolition). Dana (technician — positive, praised for contents team work). Will (technician — positive, praised for professionalism and reassurance). Mike (office/project manager — mixed, praised by one reviewer for communication but named in Jason's negative for ignoring calls). Chris (office/project manager — negative, named in Jason's review for ignoring calls during insurance dispute). Samson (technician — negative, cited for not finishing work). Richard Sasnett (owner — positive, praised for personally responding to an evening flood). John, Jerry, Felix, Yaretzi (technicians — positive, praised as a team for workmanship on a five-room project). Brandon, Daijia (contents team — positive, praised for packing). Bill (technician — positive, mentioned in website testimonial for mold inspection). Darren (technician — positive, praised alongside Curtis and Aaron).
Ask for Curtis or Aaron if you can. The field crews at this location deliver fast, communicative service. The risk is office-side follow-through on paperwork and callbacks. Get your project manager's direct contact information on day one, and if you are filing an insurance claim, confirm with your insurer directly that PuroClean has submitted the required documentation rather than relying on the company's word alone.
Keep in mind
- Communication breaks down in some cases. One reviewer with a newborn in a water-damaged house reported Chris and Mike ignored calls for two months while failing to submit correct paperwork to insurance. The owner response was a generic apology without addressing the specifics.
- This is a PuroClean franchise, meaning some processes and pricing follow the national brand structure. Field crews get strong individual praise, but the office-side follow-through drew complaints in two of three recent negatives.
- Their service area list includes many Augusta neighborhoods and surrounding cities. They acknowledged in one owner response that their office sometimes takes requests outside their footprint by mistake. Confirm they actually serve your location before scheduling.
- Mold remediation is one service among many here. If you have a standalone mold problem unrelated to water or fire damage, ask whether their crew has specific mold remediation experience for your situation.
- The website mentions Bill and his son performing mold inspections in testimonials, but the classification shows this company does remediation, not testing. Clarify who will assess your mold situation and whether you need an independent assessor.