Provider profile
Trust Us Elite Restoration
Provider snapshot
What this listing says
Atlanta homeowners dealing with water damage that led to mold, who want one crew to handle extraction, remediation, and the rebuild under a single point of contact named Curtis.
Best for
- Atlanta-area homeowners who need water damage dried out, mold removed, and the space rebuilt by one company.
- Homeowners who want the contractor to handle insurance communication and adjuster coordination directly.
- Rental property owners who need a single contractor for recurring renovation and restoration work across multiple units.
- Anyone dealing with an urgent flood or burst pipe who needs same-day or next-day response in the Atlanta metro.
About this company
Trust Us Elite Restoration & Remodeling is an Atlanta-based restoration company that handles the full arc from water damage to mold remediation to the remodel that follows. The owner, Curtis, runs most jobs personally and shows up in the majority of the company's 76 Google reviews by name. They claim IICRC certification on their website and serve both residential and commercial properties out of the 30318 zip code.
What stands out is the water-to-rebuild pipeline. Multiple reviewers describe a single sequence: Curtis arrives same-day with dehumidifiers, his crew tears out damaged material, they remediate any mold found, then they handle flooring, drywall, and painting to finish the job. Several reviewers mention Curtis coordinating directly with their insurance company, handling adjuster requests without the homeowner needing to intervene. They also do air quality testing and mold testing in-house, which creates a conflict of interest covered below.
The company claims nearly two decades of experience on their website. Their service list is broad: water restoration, mold remediation, air quality testing, roofing, burst pipe repair, fire damage, demolition, flooring, painting, HVAC, and general remodeling. That breadth means mold remediation is one line of business among many, not their sole focus.
A 4.9-star rating across 76 reviews with zero negatives in the last 18 months is unusually clean. The review volume is moderate, not massive, but the consistency is notable. Many reviewers are single-review accounts, which is common for restoration work where people only leave a review after a crisis is resolved.
Services
Service area
Headquartered in Atlanta, Georgia (30318). Reviews confirm work in the Atlanta metro area, including Sandy Springs. The website claims service across Georgia, but the review evidence is concentrated in metro Atlanta. Confirm response times for locations outside the immediate area.
Review consensus
Curtis is named in the large majority of reviews and praised for three things: fast response times (same-day dehumidifier drop-offs, weekend availability), clear communication throughout multi-week projects, and handling insurance paperwork directly. Reggie is named alongside Curtis for mold remediation work. Multiple reviewers describe restoration results where the damage was undetectable after completion. Reviewers with rental properties and condos praise the company for handling full renovation sequences. Lisa Parks, Patricia Bowen, and Heather Scarff each describe multi-step projects where Curtis managed the process from emergency response through final repairs.
0 found across 76 total reviews at 4.9★. No negative reviews exist in the last 18 months. With 76 total reviews at 4.9 stars, there is no recent complaint data to analyze.
The review profile has a notable cluster of 5-star reviews from October 2024, with many coming from accounts that have few total reviews. This is not uncommon for restoration companies that ask satisfied customers to review after project completion, but buyers should weigh this when reading the overall rating. The absence of any negative reviews over 18 months across 76 total reviews is statistically unusual for a service company.
Curtis (owner/lead — praised in the majority of reviews for responsiveness, communication, and hands-on project management). Reggie (crew member — praised by Rebecca Coker for mold remediation work alongside Curtis).
Ask for Curtis by name and confirm he will be your point of contact throughout the project. Request an independent mold test before agreeing to remediation, since Trust Us Elite does both testing and removal. Get a written scope of work that separates water mitigation, mold remediation, and rebuild costs so you can evaluate each phase independently.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the mold profits from removing it. Get an independent test from a separate inspector before committing to remediation work.
- Their service list spans roofing, HVAC, demolition, flooring, painting, and more. Mold remediation is not their sole specialty. Ask how many mold jobs they complete per month versus general remodeling.
- The website claims service across all of Georgia, but their address is Atlanta 30318 and reviews cluster in the metro Atlanta area. Confirm availability and response times for locations outside the city.
- Nearly all 76 reviews are 5-star with no recent negatives, and many come from accounts with only 1-2 total reviews. This is a pattern worth noting but not conclusive on its own.
- The website mentions antimicrobial treatments and air quality testing but provides no detail on specific equipment, lab partnerships, or post-remediation clearance testing procedures.