Provider profile
SERVPRO of North Atlanta/ Buckhead
Provider snapshot
What this listing says
Buckhead and North Atlanta homeowners dealing with water damage who want a large SERVPRO franchise with 30-plus years of experience and same-day response, plus in-house reconstruction.
Best for
- Buckhead, Sandy Springs, Midtown, and North Atlanta residents who need same-day water extraction and structural drying after a pipe burst or flood.
- Homeowners or businesses that want one company to handle everything from emergency mitigation through final reconstruction, avoiding the hassle of coordinating multiple contractors.
- Commercial property managers who need a restoration company with the crew size and equipment to handle large-scale water or fire losses across multiple floors.
- Anyone dealing with mold after water damage who wants a company that brings in a third-party environmental hygienist for testing before starting remediation work.
- Condo and apartment residents in Buckhead high-rises who need water damage response that works with building management and insurance simultaneously.
About this company
SERVPRO of North Atlanta/Buckhead is a restoration franchise based on Peachtree Road in Buckhead, serving the north side of Atlanta. Owned by Justin and Brandon Bisig, this location ranks in the top 10 of all SERVPRO franchises nationally. Their primary work is water damage mitigation, but they handle mold remediation, fire restoration, storm damage, sewage cleanup, and full reconstruction under one roof. They claim 30-plus years of experience in disaster restoration.
Their mold remediation process uses containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. They bring in an environmental hygienist for testing before remediation begins, which is a better practice than some competitors who skip independent testing. They also run a contents division that handles packout, storage, textile cleaning, document recovery, and electronics restoration from their own facility. The in-house reconstruction capability means they can take a project from emergency mitigation through drywall replacement and painting without subcontracting.
The franchise holds Georgia General Contractor License RLQA003472 and states its technicians carry IICRC training. As a SERVPRO franchise, they have access to national resources for large commercial losses, which matters for property managers and businesses dealing with multi-floor flooding or fire damage.
4.9 stars across 680 Google reviews is exceptional volume and rating for a restoration company. Most of the positive reviews specifically name individual crew members, which suggests the field teams are a genuine strength rather than a marketing artifact.
Services
Service area
Headquartered on Peachtree Road in Buckhead, Atlanta, Georgia. Serves Atlanta, Sandy Springs, Buckhead, Buckhead Village, Peachtree Hills, Midtown Atlanta, Vinings, Virginia Highlands, Chastain Park, Lindbergh, Paces Ferry, Tuxedo Park, Peachtree Battle, Lenox, and Ridgeview Park. The service area is tightly focused on North Atlanta and intown neighborhoods.
Review consensus
Reviewers consistently name specific crew members and praise fast response times. Chris Barry gets multiple recent reviews calling out his project management skills, communication, and willingness to go beyond the scope of work. JT (Jonathan) appears in at least five reviews as a knowledgeable, informative technician. Robert shows up repeatedly for water damage work, praised for being patient with questions and making minimal cuts to access damage. Other frequently named staff include Manny (praised for communication and diligence), Pat (mitigation team lead), Jake (mitigation), and Hunter (attention to detail). Same-day or next-day response is a common theme. Several reviewers mention the crew worked directly with insurance and building management, reducing the homeowner's burden.
3 found across 680 total reviews at 4.9★. Ann M. described a 6-month flooring replacement for roughly 800 square feet, delayed by crew unavailability, missed appointments, and lost documents when her project manager was replaced. She noted the mitigation side was fine but called the restoration side unacceptable, and was quoted $25,000 in moving fees. She flagged internal turnover as the core issue. Wesley Lembo called communication terrible without providing specifics. A third 1-star review from General Consumer had no text at all.
The split between mitigation praise and restoration complaints matches a common franchise pattern: the emergency response crews are seasoned and well-managed, but the reconstruction pipeline involves different teams, longer timelines, and more coordination, which is where things break down. All three owner responses to negative reviews use nearly identical template language inviting the reviewer to call, without addressing the specific complaint. This suggests reputation management rather than genuine engagement with the feedback.
Chris Barry (project manager — positive, multiple reviews). JT/Jonathan (technician/priority responder — positive, multiple reviews). Robert (technician — positive, multiple reviews). Manny (crew lead — positive). Frank (technician — positive). Gus (technician — positive). Pat (mitigation team lead — positive). Jake (mitigation team lead — positive). Hunter (crew lead — positive). TC (reconstruction team — positive). Wayne Wheeler (coordinator — positive). Nina (contents team manager — positive). Brian (team lead — positive). Rob W. (crew lead — positive). John (crew lead — positive). Mike (priority responder — positive). Joel (technician — positive). Scott (technician — positive). Johnny (technician — positive). Dre (crew lead — positive). Vernon (technician — positive). Tyler (technician — positive). Arturo (technician — positive). Justen (reconstruction — positive). Juan (technician — positive). Connor (technician — positive). Sean (technician — positive).
The emergency mitigation crews at this franchise are genuinely strong, and the volume of named-staff praise at 4.9 stars across 680 reviews backs that up. If you need fast water extraction or mold remediation, ask for JT, Robert, or Chris Barry by name. Watch the handoff from mitigation to reconstruction carefully. Get your project manager's name in writing and push for a fixed timeline and itemized estimate before authorizing restoration work.
Keep in mind
- They do both mold testing and mold remediation. Their website says they bring in an environmental hygienist, but ask whether that hygienist is independent of SERVPRO or employed by them. An independent tester has no financial stake in finding work for the remediation crew.
- One detailed 1-star review describes a 6-month restoration timeline for 800 square feet of flooring, with the project manager changing repeatedly. Mitigation got praise in that same review, but the reconstruction side dragged. Ask who your project manager will be and whether they will stay assigned for the full project.
- The same reviewer was quoted $25,000 in moving fees alone. Get a written, itemized estimate before authorizing any work beyond emergency mitigation.
- All three owner responses to negative reviews follow a template pattern without engaging with the specifics of the complaint. This does not mean the complaints are invalid.
- This is a franchise operation. The field crews are strong, but reviews suggest the office-side coordination and project management can be inconsistent, especially during the reconstruction phase.