Provider profile
Service Restoration
Provider snapshot
What this listing says
Atlanta metro homeowners and commercial property managers dealing with water damage who want a single contractor to handle extraction, drying, mold removal, and full reconstruction.
Best for
- Atlanta metro homeowners facing water emergencies who need same-day extraction and drying with a crew that handles reconstruction afterward.
- Commercial property managers (hotels, offices, apartments) needing large-loss water or fire restoration with insurance billing handled directly.
- Homeowners who discovered mold after water damage and want the same company to remediate the mold and rebuild the affected area.
- Residents in Fulton, DeKalb, Cobb, or Gwinnett counties who need 24/7 emergency response with a claimed 60-minute arrival window.
About this company
Service Restoration is a multi-state restoration company with an Atlanta office at 480 John Wesley Dobbs Ave NE, serving the metro area for water damage, fire damage, mold removal, and reconstruction. Their primary identity is a full-cycle restoration contractor: they handle everything from emergency water extraction through drying, mold remediation, contents cleaning, and final rebuild under one roof. The company was founded in 2014 with a construction background, which they say shapes how they approach teardown and rebuild after damage.
What stands out is the single-contractor model. Rather than subbing out reconstruction to a builder, they keep mitigation and rebuild in-house. They run an IICRC-credentialed team and are NORMI members. Their mold removal process uses containment, negative air pressure systems, and antimicrobial solutions. They also operate a dedicated contents cleaning facility for salvaging belongings offsite. For commercial clients, they handle large-loss jobs like hotel floods and bank restorations, with published case studies showing the scope.
The company started in Shakopee, Minnesota, moved headquarters to Bloomington, MN in 2019, and has since expanded to locations in Minnesota, Iowa, Arkansas, and Georgia. They hold an A+ BBB rating. The Atlanta office is locally staffed but part of this national footprint.
4.8 stars across 36 Google reviews with no negative reviews in the recent window is a strong signal, though the review count is modest. Nearly every detailed review names specific crew members and describes emergency response scenarios, which suggests genuine customer experiences rather than solicited reviews.
Services
Service area
Service Restoration's Atlanta office is at 480 John Wesley Dobbs Ave NE. They list coverage across Cherokee, Paulding, Henry, Cobb, Gwinnett, DeKalb, and Fulton counties, with specific cities including Atlanta, Sandy Springs, Roswell, Marietta, Decatur, Smyrna, Tucker, Dunwoody, Brookhaven, Stonecrest, Johns Creek, and Stockbridge. The breadth of this seven-county claim from a single office is worth confirming for response times to outlying areas.
Review consensus
Darren is the most frequently named staff member, appearing in at least ten reviews. Reviewers consistently describe him responding to emergencies late at night, explaining the process clearly, and staying on-site until extraction was complete. Ethan is named in three reviews alongside Darren for sewage backup and water damage work. Dalton Schmidt is praised by name for clear communication during a ruptured water line job. Kenely is named once for working well as part of a team. Reviewers frequently mention fast response times, willingness to work around schedules, and empathy during stressful situations. Several reviewers are repeat or referral customers.
0 found across 36 total reviews at 4.8★. No negative reviews found in the last 18 months. Across 36 total reviews at 4.8 stars, the review record contains no complaints to analyze. Every review with text is positive.
The review timeline is unusual. Most reviews cluster between 2018 and 2021, with only one review from 2023 and none more recent. This gap could indicate reduced activity at the Atlanta location, a shift in how the company solicits reviews, or simply a small-market location. The consistency of Darren's name across years suggests stable local leadership, which is a positive signal for a multi-location company.
Darren (crew lead/responder — positive, named in 10+ reviews for emergency response and clear communication). Ethan (technician — positive, named in 3 reviews for water and sewage work). Dalton Schmidt (technician — positive, named in 2 reviews for water mitigation and thoroughness). Bobby (technician — positive, named in 1 review). Darrel/Dorell (technician — positive, named in 2 reviews). Kenely (technician — positive, named in 1 review for teamwork). Paul (technician — positive, named in 1 review for late-night carpet removal).
With 36 reviews at 4.8 stars and zero negatives in the recent window, the review record is clean but thin. Ask for Darren by name if you can — he is the most consistently praised person on the Atlanta team. Confirm that the crew and response times described in older reviews still apply to the current Atlanta operation, since the review volume has dropped off in recent years.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The company that finds the mold profits from fixing it. Consider getting an independent mold assessment before agreeing to remediation work.
- This is a national franchise-style company headquartered in Minnesota, not a locally founded Atlanta business. The Atlanta office operates under the national brand, so your experience depends on the local crew rather than corporate marketing.
- 36 reviews over roughly seven years is a low volume for a company claiming to serve the entire Atlanta metro. This may reflect the Atlanta location being newer or smaller than their Minnesota operations.
- Their website references Brooklyn Center and Minnesota in several FAQ answers on the Atlanta page, suggesting templated content across locations. Confirm that equipment, staff, and response times quoted apply to the Atlanta office specifically.
- Their service area claims span seven counties and twelve-plus cities across metro Atlanta. Ask whether their 60-minute response time applies to your specific location.