Provider profile
Serclean
Provider snapshot
What this listing says
Atlanta-area homeowners dealing with water damage who want a single company to handle extraction, drying, and mold remediation under one roof, with 24/7 availability across six states.
Best for
- Atlanta metro homeowners who need water extraction and mold remediation handled by one company without coordinating multiple contractors.
- Property owners dealing with post-leak mold who want a company with 24/7 emergency response across Georgia, Tennessee, and the Carolinas.
- Homeowners filing insurance claims for water damage — multiple reviewers mention Serclean helping navigate the claims process.
- Commercial property managers in the Southeast who need a single restoration vendor with multi-state coverage.
About this company
Serclean is a family-owned restoration company headquartered in Atlanta that handles water damage, mold, fire, and storm work across Georgia and five neighboring states. Their primary identity is water damage restoration — mold services are an add-on rather than their core focus. They operate as an IICRC-certified firm with offices in multiple Georgia cities plus outposts in Tennessee, South Carolina, North Carolina, Florida, and Alabama.
On the mold side, they offer testing, removal, containment, and post-remediation inspection. Their website describes using HEPA vacuums for duct and vent cleaning during mold work, and they send samples to outside labs for species identification. They also mention sealing room vents during remediation to prevent cross-contamination. Nothing here is unusual for a restoration company of this size, but the fact that they handle the full cycle — from testing through remediation and post-inspection — means fewer vendors to coordinate.
Serclean has been in business for over 25 years, starting in Savannah's coastal lowcountry before expanding statewide and then across the Southeast. They describe themselves as family-owned and operated, with teams positioned across their service area. The Atlanta office on Northside Parkway serves as a hub for metro-area work.
A 4.9-star rating on 141 Google reviews is unusually strong. The volume is high enough to be meaningful, and only 2 reviews in the past 18 months fall at 3 stars or below. Most of the praise centers on field crews — reviewers consistently name specific technicians and describe them as communicative and respectful.
Services
Service area
Headquartered in Atlanta, Georgia, with offices across the state in Athens, Bogart, Columbus, Marietta, Norcross, Savannah, Richmond Hill, and Vernonburg. Also operates in Tennessee (Nashville, Brentwood, Chattanooga, Clarksville, Knoxville, Murfreesboro, Franklin), South Carolina (Charleston, Columbia, Greenville), North Carolina (Concord), Florida (Destin, Panama City, Santa Rosa Beach, Fort Walton Beach), and Alabama (Daphne). Six-state coverage is unusually broad — confirm local crew availability for locations outside metro Atlanta and Savannah.
Review consensus
Field crews get consistently specific praise. Luis appears in at least 10 reviews as a crew lead who explains every step and keeps homeowners informed. The Terez Williams and Hayden Ogle pairing shows up in 7 or more reviews, praised for knowledge and courtesy. Jeremy is named across multiple reviews for prompt, knowledgeable water extraction work. Vincent and Desmond draw praise for prep work and communication. Reviewers frequently mention that crews arrived on time, explained the process step by step, and left the work area clean. Several reviewers note Serclean helped with insurance claim navigation.
2 found across 141 total reviews at 4.9★. Jennifer Pope's 1-star review describes a sharp split between field and office performance: Luis and his crew did great bathroom demolition work, but 22 days later the insurance report still had not been sent, her bathroom was non-functional, and 5 messages went unreturned. The owner response ignored the communication complaint entirely and instead thanked her for praising the crew — a template response that did not address the actual problem. Olivia Golden's 3-star review describes Serclean wanting to start demolition before the insurance claim was filed, and a promise to file the claim on the homeowner's behalf that never materialized. When she stopped the work, another contractor ended up doing the demo instead. The owner response acknowledged confusion around the process but did not address the specific allegation about the unfulfilled promise to file the claim.
Both negative reviews point to the same structural issue: the gap between field crew performance and back-office follow-through. The crews on site get strong reviews, but the administrative side — sending reports, filing claims, returning calls — is where things break down. The owner responses to both negatives are template-style and do not engage with the specific complaints, suggesting reputation management rather than genuine problem-solving.
Luis (crew lead — consistently praised for communication and thoroughness across 10+ reviews). Jeremy (technician — praised for promptness and water extraction knowledge). Terez Williams (technician — praised alongside Hayden for knowledge and courtesy). Hayden Ogle (technician — praised alongside Terez in multiple reviews). Vincent (technician — praised for prep work, communication, and punctuality). Desmond (technician — praised alongside Vincent for service quality). William/Will (technician — praised for support and answering questions). Cam W (technician — positive mention). Corey (technician — praised for job completion). Dustin (technician — praised alongside Corey). Kenny (technician — praised for same-day response and explaining the process). Patrick (staff — praised for informative initial contact). Luke (staff — praised for knowledge and setting expectations). Jacob (technician — positive mention). John (technician — praised for quick kitchen flood response). Austin (technician — praised alongside John). Thaddeus/Thad (technician — praised for being informative). Jesse (technician — praised alongside Vince for courtesy). Jeremiah Holliday (technician — caught issues a previous visit missed). Joven Davis (technician — mentioned positively alongside Jeremiah). Ryan (technician — positive mention). Garrett (technician — negative mention for missing something on first visit).
Ask for Luis, Terez, or Jeremy by name if you can — they consistently earn praise for clear communication and careful work. But get a specific point of contact in the office for paperwork and insurance coordination, with a written timeline for when reports will be delivered. The field work is strong; the risk is in the follow-up.
Keep in mind
- Serclean does both mold testing and mold remediation, which is a conflict of interest. The same company deciding you have a mold problem and then charging to fix it creates a financial incentive to find issues. Consider getting an independent mold test before committing to their remediation services.
- Office communication has drawn complaints even from reviewers who praised the field crews. One reviewer waited 22 days for a report to be sent to insurance and left 5 unreturned messages. Get a clear timeline for paperwork and a direct contact name before work begins.
- One reviewer reported Serclean wanting to begin demolition before an insurance claim was filed, and a promise to file the claim that never happened. If you have homeowner's insurance, file your claim first and get adjuster approval before authorizing any work.
- Their service area spans six states, from Georgia to Florida to Tennessee. If you are outside metro Atlanta, confirm response times and whether a local crew or a traveling team will handle your job.
- Mold work is a secondary service line — their Google category is water damage restoration, and most reviews describe water extraction and drying, not mold-specific work.