Provider profile
Remediation Group
Provider snapshot
What this listing says
Atlanta metro homeowners and condo owners dealing with water damage or mold who want one company to handle mitigation, remediation, and reconstruction under one roof.
Best for
- Atlanta metro and ITP condo owners who need water damage mitigation with same-day response and a single company handling everything from extraction through reconstruction.
- Property managers and HOAs managing multi-unit buildings where recurring water events require a company with a standing catastrophe plan.
- Homeowners who want mold removed using dry ice blasting rather than traditional sanding or scraping methods.
- Buyers or sellers needing mold assessment and post-remediation clearance documentation for real estate transactions.
- Commercial properties in Buckhead, Midtown, or Sandy Springs that need environmental services including asbestos and lead-based paint removal alongside water or mold work.
About this company
Remediation Group operates out of Atlanta's Ellsworth Industrial corridor and handles water damage, mold removal, fire restoration, and full reconstruction for residential and commercial properties across metro Atlanta. They are a Right Restoration Partners company.
What stands out is their dry ice blasting capability for mold removal. Rather than sanding or wire brushing, they use CO2 pellets to blast mold off surfaces, which the company says removes material that traditional methods leave behind in wood grain. Their website also explicitly warns consumers that companies performing both mold testing and remediation create a conflict of interest, and recommends using an independent third-party tester. They sell a DIY mold test kit (My Mold Detective) as an entry point. They hold asbestos, lead-based paint, and NASCLA unrestricted general contractor licenses alongside mold remediation and water restoration certifications.
The company has been operating for over 20 years based on their logo branding. They offer catastrophe plans ("CATPLAN") for property managers and HOAs, and claim affiliations with the Georgia Hotel & Lodging Association and Community Associations Institute, suggesting a strong commercial and multi-unit focus. Multiple reviews mention condo buildings by name, confirming regular work in Atlanta high-rises.
4.8 stars across 332 Google reviews is a strong rating at that volume. The majority of recent positives name specific staff members and describe fast response times, often within 30 minutes for condo emergencies.
Services
Service area
Headquartered at 1320 Ellsworth Industrial Blvd NW in Atlanta, Georgia. Their website lists 40+ service areas across metro Atlanta, including Buckhead, Midtown, Decatur, Sandy Springs, Brookhaven, Marietta, Smyrna, Roswell, Alpharetta, Kennesaw, Woodstock, Conyers, Douglasville, Fayetteville, Peachtree City, and Stone Mountain. That spread covers most of metro Atlanta but reaches far enough that response times to outer suburbs like Conyers or Woodstock should be confirmed.
Review consensus
Katie Chann draws the most mentions by far, praised repeatedly for being knowledgeable, responsive, and helpful through stressful situations. Stephen Dowdy and John Chiboucas are named together by multiple reviewers for mitigation work, with praise for explaining each step and being available for questions. Michael Van Der Sandt earns strong marks as field manager for fast arrival times (one reviewer said 10 minutes), clear process explanations, and direct coordination with insurance adjusters. Gabe Clark is named as a project manager who handles tree-damage and water-damage restoration efficiently. Louise draws praise for customer service knowledge and patience. Armando and Chase are called out for punctuality and fast, communicative work. Multiple condo residents specifically highlight the company arriving within 30 minutes and working around the clock during water emergencies.
4 found across 332 total reviews at 4.8★. Rodney Wade (March 2026) described being pressured into unnecessary bathroom demolition during a water damage job in his condo. He says the company stopped responding until his condo association intervened, then overbilled by roughly $1,000 beyond the insurance settlement. No owner response. Sujay Turakhia (January 2026) wrote a detailed complaint about equipment left on-site longer than needed to inflate insurance billing, unscientific moisture readings, accounting staff pursuing payment for a bill already paid three months prior, an unsealed toilet drain causing sewer gas, and the restoration team wasting two weeks hoping for a larger project. No owner response. Jessie Thomas (January 2026) warned against signing their DocuSign, saying the company came after them personally after claiming they would accept insurance payment. The owner responded that they could not find any completed work under that name. DONNA HOPKINS (January 2025), a Local Guide with 64 reviews and 2 likes, said the company was hired by FEMA and was about to close up her condo with mold still present. The owner responded with specific detail: CEO Fred and multiple managers had scheduled an onsite meeting the reviewer did not attend, and a follow-up appointment was also missed, with another unit occupant signing off on the work.
The negative reviews cluster around billing and equipment duration disputes, not work quality. Two reviewers describe a pattern where drying equipment stays on-site longer than they believe necessary, driving up the insurance bill. This aligns with a structural tension in restoration: companies bill based on equipment days, and customers (and insurers) suspect overuse. The company responded to 3 of the 5 recent negatives (60%). The DONNA HOPKINS response was detailed and personalized, citing specific dates and staff names. The Jessie Thomas response raised a legitimate question about whether the reviewer was actually a customer. The Andrey Haikin response acknowledged the reconstruction communication issue. Two negatives from Rodney Wade and Sujay Turakhia received no owner response, which is notable given these were the most detailed billing complaints.
Katie Chann (customer service/selections coordinator — consistently positive, most-mentioned staff member across reviews). Stephen Dowdy (project coordinator — positive, praised for availability and clear explanations). John Chiboucas (project manager — positive, praised for promptness and competitive pricing). Michael Van Der Sandt (field manager/mitigation — positive, praised for fast response and insurance coordination). Gabe Clark (project manager — positive, praised for team management and timely completion). Louise (customer service — positive, praised for patience and knowledge). Brandon (operations manager — positive, praised for attentiveness). Armando (field crew — positive, praised for repair work and friendliness). Chase (field crew — positive, praised for punctuality and communication). Hedger (field manager — positive, praised for respectful communication and follow-up). Frank (mold prep — positive, praised for explaining the process). Clinton Parker (estimator/reconstruction — negative, cited for difficult communication and duplicate charges). Tim (company overseer — positive, mentioned in one review). Kevin (reconstruction project manager — mentioned in owner response to DONNA HOPKINS). Catherine (selections/orders — positive, praised for behind-the-scenes help). Chris (demolition crew — positive). Alejandro (demolition crew — positive). Fred (CEO/owner — mentioned in owner response). Miguel (field crew — positive). Winston (field crew — positive). Jose (field crew — positive). Jaqui (field crew — positive). Jairo (repairs/construction — positive). Chance (deconstruction — positive).
Remediation Group delivers strong mitigation work with fast response times, particularly for condo water emergencies in Atlanta. Ask for Michael, Stephen, or John on the mitigation side and Katie for coordination. Get your reconstruction estimate reviewed carefully before signing, watch for duplicate line items between mitigation and reconstruction invoices, and consider requesting an independent third-party mold test rather than using the company's in-house testing.
Keep in mind
- Remediation Group does both mold testing and mold remediation, which creates a conflict of interest. Their own website acknowledges this, calling it a red flag and recommending consumers use an independent third-party tester. Ask whether they will use a separate firm for testing on your project.
- Three of the five recent negative reviews describe billing disputes, including duplicate charges on estimates and invoices exceeding insurance settlement amounts. One reviewer reported equipment kept on-site longer than needed, resulting in higher insurance bills. Get a written scope and cost breakdown before work begins.
- The mitigation side of the business consistently earns praise, but the reconstruction phase drew complaints about slow communication from estimator Clinton Parker in one detailed 3-star review. If your project involves both mitigation and reconstruction, ask who will manage each phase.
- Their service area list covers 40+ cities across metro Atlanta, from Conyers to Woodstock to Fayetteville. Confirm response time to your specific location before committing.
- One negative reviewer warned against signing their DocuSign contract, claiming the company pursued personal charges beyond what insurance paid. The owner responded that they had no record of that person. Read any contract terms about balance billing carefully.