Provider profile
Pure Home
Provider snapshot
What this listing says
Metro Atlanta homeowners in Decatur, Stone Mountain, or Conyers dealing with crawl space mold in older homes who want a restoration company that also handles the rebuild.
Best for
- Metro Atlanta homeowners with mold in crawl spaces, basements, or bathrooms in older homes across Decatur, Stone Mountain, Conyers, Marietta, and Douglasville.
- Homeowners who want mold removed and the damaged area rebuilt by the same company, avoiding the hassle of hiring a separate remodeling contractor.
- Buyers who need financing for remediation work and cannot pay the full cost upfront.
- Families dealing with a water damage emergency who need same-day or next-day response across the metro area.
About this company
Pure Home operates out of Doraville, Georgia, serving Metro Atlanta with mold remediation, water damage restoration, and kitchen and bathroom remodeling. The company handles projects from inspection through rebuild with no subcontractors, which means you get one team for the entire job rather than coordinating between a remediation crew and a separate contractor.
The mold side uses thermal imaging and moisture mapping to find hidden growth, then follows a 7-step process based on the IICRC S520 standard. They run HEPA filtration and air scrubbers during containment, apply antimicrobial fogging after removal, and bring in a third-party industrial hygienist for post-remediation air testing on every job. The remodeling side does full kitchen and bathroom renovations, which they pitch as a natural extension after mold damage tears out cabinets or drywall.
Pure Home has been operating since 2014 and claims 500+ homes served. The company was founded after a personal loss due to mold exposure, according to their website. They carry $2M in liability insurance and workers' comp. They offer zero-upfront-cost pricing and flexible financing with deferred payments up to 6 months.
4.7 stars on Google with 400 reviews is a strong rating at that volume. Most of the praise centers on speed, the quality of remodeling work, and specific team members who communicate well. The negative reviews, while a small fraction, describe serious issues that deserve attention before hiring.
Services
Service area
Pure Home is headquartered at 3988 Flowers Rd in the Doraville/Atlanta area of Georgia. They serve Metro Atlanta including Decatur, Conyers, Stone Mountain, Marietta, Douglasville, and Doraville. Their website invites callers from anywhere in Georgia, which is a broad claim for a single-location company.
Review consensus
Troy, Marvin, and Richard appear repeatedly in positive reviews as responsive, detail-oriented, and good communicators. Troy handles initial consultations and keeps projects on schedule. Marvin gets credit for design work and hands-on remodeling quality on kitchens and bathrooms. Richard drew praise for flooring installation and long work days to meet deadlines. Angel and Franklin were named for diligent mold remediation work. Roy was praised as a friendly consultant who walked homeowners through the process. Multiple reviewers mention fast turnaround, with some mold jobs completed same-day and kitchen remodels finishing ahead of schedule. Several reviewers specifically note that Pure Home worked within tight budgets and offered flexible payment terms.
8 found across 400 total reviews at 4.7★. Sales pressure and insurance-first orientation stand out. Cherise J, a Local Guide with 129 reviews, described being quoted a price without an on-site visit, with service conditioned on insurance involvement. Christian Newman asked for a cost breakdown and was hung up on, then received three rapid callback attempts after declining. Clay Willett's crawl space job revealed crew management problems: workers arrived hours late, left insulation gaps after multiple return visits, and two workers physically fought each other outside his home. Mark, apparently a supervisor, accused the homeowner of being difficult rather than addressing the documented gaps. Megan Moran paid $4,100 for sub-10-square-foot remediation that third-party testing later confirmed was incomplete. She noted the company wanted another $5,000+ to redo work in the wrong area. Blessed by The Best reports incomplete basement treatment followed by lien threats. John McIntire's kitchen remodel included a salesman admitting he overpromised to win the business, an oversized island that cost $1,512 extra to fix, and unfinished punch-list items the company refused to complete. Jennifer Cook, a 4-star reviewer, confirmed that a salesman promised a reimbursement for duct cleaning that was never honored.
The negative reviews split into two distinct categories: mold remediation complaints and remodeling complaints. The remediation complaints focus on incomplete work and aggressive pricing. The remodeling complaints focus on poor communication and unfulfilled promises from the sales team. This split makes sense for a company straddling two trades. The sales team and the field crews get different reviews, with most praise going to named field workers like Troy, Marvin, and Richard, while complaints target the sales process and project management. The 18% owner response rate is notably low, and the responses that do exist tend toward templates rather than specific engagement with complaints.
Troy (sales/project management — consistently positive). Marvin (design/remodeling — consistently positive). Richard (flooring/installation — positive). Angel (mold remediation technician — positive). Franklin (mold remediation technician — positive). Roy (consultant — positive). Diane (initial contact/scheduling — positive). Michael F. (design consultation — positive). Christian (project team — positive). Mitchel (project team — positive). Mark (supervisor — negative, accused homeowner of being difficult during crawl space dispute).
Ask for Troy or Marvin by name if you hire Pure Home for remediation with a rebuild. Get an independent mold inspection before signing, and request the third-party clearance report before making final payment. The field crews earn strong reviews, but the sales process has a pattern of overpromising that you should navigate carefully by getting everything in writing upfront.
Keep in mind
- Pure Home does both mold testing and mold remediation. That is a conflict of interest. The company that tells you how bad the mold is also profits from fixing it. Ask for the third-party clearance testing report and consider getting an independent inspection before signing a remediation contract.
- Several reviewers describe a sales process that prioritizes insurance-backed jobs. One reviewer reported being quoted a price over the phone before anyone visited the property, with service seemingly conditional on whether insurance was involved.
- At least two reviewers say remediation work was incomplete or did not eliminate the mold. One had third-party testing confirm mold remained after Pure Home's treatment. Another reported being threatened with a lien for payment on work they considered unfinished.
- The owner responds to only about 18% of negative reviews, and when responses do appear, they tend toward generic language rather than engaging with specifics. One response claimed the reviewer could not be found in the system.
- Pure Home is primarily a restoration and remodeling company, not a mold-only specialist. Multiple negative reviews involve remodeling disputes rather than remediation issues.