Provider profile
Metro Water Damage Restoration Atlanta
Provider snapshot
What this listing says
Atlanta homeowners dealing with water damage that has led to mold growth, where a single company handling both the water and mold work under one contract simplifies the process.
Best for
- Atlanta-area homeowners needing water damage restoration with same-day mold remediation under one contract.
- Property owners who want a single company to handle water extraction, drying, and any resulting mold work without coordinating multiple contractors.
- Commercial properties needing after-hours emergency water damage response in the Atlanta metro area.
About this company
Metro Water Damage Restoration is a restoration company based in Atlanta, operating in partnership with Best Option Restoration. Their primary business is water damage restoration, with mold remediation, fire damage cleanup, flood remediation, and plumbing leak repair as additional services. They claim 24/7 emergency availability and say they can restore most water-damaged homes within 24 hours.
Their mold remediation process starts with a visual survey and air sampling to assess the type and severity, followed by removal. The website does not name specific equipment brands or methods beyond air sampling. They handle both mold testing and mold remediation — which is worth noting as a conflict of interest, since the same company deciding you have a mold problem is the one you would pay to fix it.
The company claims over a decade of experience and describes itself as locally owned. However, the website contains significant template errors — multiple pages reference "Holly, MI" and "Michigan" instead of Atlanta, Georgia, and some sections describe Atlanta as "a city in Michigan" that appeared on a best-places-to-live list. This suggests the site was built from a template used across multiple locations without careful editing.
Google reviews sit at a perfect 5.0 stars across 71 reviews with zero negatives. That is an unusual profile. Several reviews reference food service ("fresh fish and shrimp dinner," "great food and customer service") that has no connection to water damage restoration, and many reviews consist of only generic phrases like "great service" with no details about actual restoration work.
Services
Service area
Headquartered at 2901 W Club Dr NE in Atlanta, Georgia. The website lists over 50 Atlanta neighborhoods and zip codes, ranging from Downtown Atlanta and Midtown to Buckhead, East Atlanta, West End, Vine City, and Cascade Heights. Coverage appears concentrated within the city of Atlanta proper.
Review consensus
Reviewers most frequently mention fair pricing, quick response times, and general satisfaction. Badara Tall described a bathroom mold job handled quickly. Shantay Felder praised the company for serving the Atlanta area across mold, burst pipes, and fire damage. Leon Martin highlighted 24/7/365 availability. Tremeshia Adams called out fair pricing for a family of six. Several reviewers note the company was respectful of their home and belongings.
0 found across 71 total reviews at 5.0★. (0 found across 71 total reviews at 5.0★). No negative reviews exist in the last 18 months. With 71 reviews and a perfect 5.0 rating, this is statistically unusual for a restoration company. The absence of any complaints — even minor scheduling or communication issues — makes it difficult to identify weaknesses from review data alone.
The review profile raises authenticity questions. At least three reviews appear to be about a restaurant rather than a restoration company (Ashley's "fresh fish and shrimp dinner," Denise Hughley's "great food and customer service," Antonio Philpot's "love to dine in"). Many other reviews consist entirely of generic two-word praise with no restoration-specific detail. A high proportion of reviewers have very low review counts (1-3 reviews total). No individual employee is named in any review. This pattern — perfect rating, generic praise, irrelevant reviews mixed in, no named staff — is consistent with review profiles that have been artificially inflated, though it is not proof of it.
No individual employees are named in any review.
You cannot rely on reviews to evaluate this company. The perfect 5.0 rating across 71 reviews with no negatives, combined with restaurant reviews mixed in and uniformly generic praise, means the review data does not tell you much about actual restoration quality. If you contact them, ask to speak with the specific technician who would handle your job, request references from recent mold or water damage projects in your neighborhood, and get an independent mold assessment before agreeing to remediation work.
Keep in mind
- They do both mold testing and mold remediation. The company that tells you whether you have mold is the same one that profits from removing it. Consider getting an independent mold assessment first.
- The website contains template errors from other cities — multiple pages reference Holly, Michigan instead of Atlanta. This does not reflect well on attention to detail.
- Several Google reviews mention food and restaurant experiences that have nothing to do with restoration work. Combined with a perfect 5.0 rating and no negatives across 71 reviews, this review profile warrants skepticism.
- No specific equipment brands, certifications, or named staff appear on the website or in reviews. You will want to ask about technician qualifications before signing a contract.