Provider profile
Kustom Disaster Restoration
Provider snapshot
What this listing says
Alpharetta and metro Atlanta homeowners dealing with mold tied to water damage who want a national restoration company with 50 years of track record and strong insurance navigation.
Best for
- Atlanta-area homeowners who discover mold after a water heater failure, pipe leak, or flooding event and need remediation bundled with water damage repair.
- Property owners who want one company to handle the full sequence from water extraction through mold removal through reconstruction, avoiding handoffs between contractors.
- Commercial property managers in metro Atlanta who need a disaster restoration partner with a formal preparedness program and 24/7 emergency response.
- Homeowners navigating insurance claims who want a restoration company that will communicate directly with adjusters on their behalf.
About this company
Kustom Disaster Restoration runs a full-service restoration operation out of Alpharetta, serving the greater Atlanta metro. Mold remediation is one piece of a broader disaster-recovery playbook that also covers water damage, fire damage, storm damage, and reconstruction. They follow ANSI/IICRC S520 methods for mold work and handle structural drying and dehumidification in-house.
What sets Kustom apart from local mold-only companies is scale. This is a national firm with 29 locations across the US, family-owned and operator-run for over 50 years. Their Atlanta office handles both residential and commercial work, and they act as their own general contractor for reconstruction after remediation wraps. They also offer a commercial disaster-preparedness program called InstantAssist.
The company's 50-year history and national footprint mean they carry institutional weight when dealing with insurance adjusters. Multiple reviewers mention Kustom advocating on their behalf during the claims process, contacting adjusters directly and pushing paperwork along.
4.8 stars across 67 Google reviews is a strong showing. The Atlanta office has built that rating largely on the strength of its field teams, with several employees named across 10 or more reviews each.
Services
Service area
Kustom's Atlanta-area office is based in Alpharetta, Georgia. The company claims nationwide coverage across 48 states through 29 physical locations and mobile warehouses. For metro Atlanta, the Alpharetta office dispatches directly. Reviewers mention jobs in the Atlanta metro broadly, but specific suburbs are not detailed in the reviews.
Review consensus
Jonathan Rivera draws the most praise by far, named in roughly 20 reviews as a project manager who communicates clearly, returns calls, and manages crews tightly. Daniel appears in 5-6 reviews for water mitigation and mold work, with reviewers noting his responsiveness and thoroughness. Leo and Darrion Barnes each appear in 6-8 reviews for mitigation work, praised for clean work and communication. Kim in the office gets mentioned for answering the phone and keeping things on track. Reviewers consistently highlight two things: fast initial response (including late-night and weekend calls) and help navigating insurance claims.
2 found across 67 total reviews at 4.8★. Joe McCartney (December 2025) describes an insurance-referred flooring replacement where the crew did not level the concrete properly before installing laminate. He flagged the issue to the supervisor before installation, was told they would come back if problems arose, and seven months later the flooring cracked. He reports Kustom will not return his calls or emails. Brian Sullivan (January 2026) left a 1-star rating with no text; he is a Local Guide with 115 reviews, which lends some credibility to the rating even without detail.
The cluster of 5-star reviews from June 2023 stands out: roughly 15 reviews posted within a two-day window, many from low-review-count accounts, using similar language about mitigation teams being "professional and communicative." This looks like an organized review push, possibly after a large project. The reviews name real employees (Darrion, Leo, Primo, Jonathan C), so they read as genuine team members or customers encouraged to post, but the concentration is notable. Separately, the 0% owner response rate on negatives contrasts with the otherwise strong review profile.
Jonathan Rivera (project manager — consistently positive across 20+ reviews). Daniel (mitigation/mold tech — positive across 5-6 reviews). Leo/Leandro (mitigation lead — positive across 8+ reviews). Darrion Barnes (mitigation lead — positive across 6+ reviews). Gustavo (mitigation lead — positive). Cody (mitigation — positive). Josh Plummer (project manager — positive). Ryan (technician — positive, noted for late-night response). Kim (office staff — positive). Scot Reiher (positive, helped with flood response). Grant (positive, worked with insurance). Ernesto (positive, communicative). Neal (positive, guided insurance process). Garth (general manager — positive). Alex (repairs — positive). Garrett (mitigation — positive). Primo (mitigation — positive).
Ask for Jonathan Rivera as your project manager if he is available. He has the deepest track record in these reviews and multiple reviewers credit him for keeping complicated insurance-involved projects on schedule. Get any warranty commitments in writing before work begins, given the unresolved flooring complaint.
Keep in mind
- Kustom is a disaster restoration company that includes mold remediation as one of several services. If you need a mold-only specialist, this may not be the right fit.
- One recent 1-star review describes unresolved flooring warranty work: the reviewer reported cracking laminate after an improper floor-leveling job, and Kustom did not return calls or emails. The company did not respond to this review.
- The Atlanta office has a 0% response rate to its recent negative Google reviews. Neither of the two 1-star reviews in the last 18 months received a reply.
- Kustom operates nationally with 29 offices. Your experience depends heavily on the local team assigned to your project, not on the brand name.