Provider profile
America's Restoration Services
Provider snapshot
What this listing says
Acworth and northwest Metro Atlanta homeowners who want an owner-operated restoration company with 34 years of experience and hands-on insurance claims support.
Best for
- Homeowners in Acworth, Kennesaw, or Marietta dealing with water damage or mold who want the owner handling the work personally.
- Anyone needing after-hours emergency water extraction with same-day response across northwest Metro Atlanta.
- Property owners who want help navigating insurance claims from initial documentation through adjuster communication.
About this company
America's Restoration Services is an owner-operated company based in Acworth, Georgia, serving Metro Atlanta. Mike Russell runs most jobs himself, handling water damage restoration, mold removal, and air duct cleaning for both residential and commercial properties. The company operates 24/7 and accepts insurance claims.
Mike Russell founded the company in 1992 and holds IICRC, NADCA, and AMRT certifications. Multiple reviewers mention him personally setting up drying equipment, returning daily to check progress, and staying late to finish jobs. He also helps customers navigate insurance claims, communicating directly with adjusters and providing photo documentation.
The company carries a 5.0-star Google rating across 25 reviews. That is a perfect score, though the review volume is modest. Every single review is 5 stars, which is unusual for a company that has been operating for over three decades.
Services
Service area
Headquartered in Acworth, Georgia. The website lists service across Metro Atlanta including Alpharetta, Atlanta, Canton, Cartersville, Dallas, Decatur, Dunwoody, Kennesaw, Marietta, Powder Springs, Roswell, Sandy Springs, Smyrna, Tucker, Vinings, and Woodstock. That is a broad claim for a small operation — confirm response time for your specific location.
Review consensus
Mike Russell is named in the vast majority of reviews. Customers highlight his willingness to work late (one reviewer notes he stayed until 10:30 PM setting up 20 fans and 6 dehumidifiers), daily follow-up visits during drying, and hands-on insurance claims assistance. Jennifer Thibodeau (2026) praised the team for walking her through mold remediation behind a bathroom wall. Z. C.W. credited Mike with educating them on the entire claims process using 32 years of experience. Grey Davis said Mike kept him from getting scammed by another company. Several reviewers mention Mike cleaning up after himself, vacuuming rooms, and even mopping floors before leaving.
0 found across 25 total reviews at 5.0★. No 1-star reviews exist in this company's Google profile. All 25 reviews are 5 stars.
Every review names Mike Russell personally, suggesting he is the primary (and possibly only) technician on most jobs. This owner-does-everything model explains the consistently high ratings but also raises a question about capacity. The company has accumulated only 25 reviews over a decade on Google, which aligns with a very small operation.
Mike Russell (owner/technician — universally positive across all reviews), Joseph (technician — positive, mentioned once by Helene R.)
If you can get on Mike Russell's schedule, reviewers consistently describe a hands-on experience where the owner does the work himself. Ask about current wait times and confirm he will be the one on your job. For emergencies requiring immediate large-crew response, a larger operation may be a better fit.
Keep in mind
- This is a small, owner-operated company. Mike Russell handles most work personally, which means scheduling depends on his availability. During busy periods, response times may differ from what solo operators can offer during slow weeks.
- 25 Google reviews over 34 years of operation is a low volume. The perfect 5.0 rating is real, but you are working with a limited sample.
- The website claims service across all of Metro Atlanta and North Georgia, which is a broad area for a small operation. Confirm response time for locations far from Acworth before booking.