Provider profile
Superior Restoration Services Inc
Provider snapshot
What this listing says
Winter Park and Orlando commercial property owners dealing with mold after water intrusion, especially hotels and hospitality facilities needing phased remediation that keeps unaffected rooms operational.
Best for
- Hotels, resorts, and hospitality properties in the Orlando and Winter Park area that need mold remediation while keeping unaffected rooms in service.
- Property managers and building owners dealing with mold after water intrusion who want a company that coordinates referrals for source repair and post-remediation reconstruction.
- Boat or vehicle owners in Central Florida with mold problems, a niche most restoration companies do not serve.
- Commercial properties needing documentation aligned for insurance carriers and corporate ownership review.
About this company
Superior Restoration Services is a full-service restoration company based in Winter Park, Florida, operating under Florida mold licenses MRSA 4113 and MRSR 4318. They handle water damage, fire damage, smoke damage, storm damage, and mold remediation across Central Florida, with a notable focus on commercial and hospitality properties.
What stands out is their dedicated hotel and hospitality mold remediation program. Their website describes phased remediation strategies that keep unaffected hotel floors operational during the work, with containment engineered for occupied buildings and HEPA-filtered negative air machines to prevent cross-contamination into guest areas. They also offer mold cleaning for boats and cars, which is unusual for a restoration company. They hold IICRC and NORMI affiliations, and their hotel remediation page references IICRC S520 standards and independent post-remediation verification by a separate mold assessor.
The company is locally owned by Jason Gagnon and appears to run a small, hands-on operation. Multiple reviewers mention Jason personally answering calls, explaining the process, and being on-site. They are a BBB-accredited business and a member of the East Orlando Chamber of Commerce and the local Sheriff's Association.
A perfect 5.0 rating across 38 Google reviews is rare. Most of those reviews are substantive, not just star-only entries, and several come from Local Guides and reviewers with significant review histories. The volume is still modest, but the consistency is notable.
Services
Service area
Headquartered in Winter Park, Florida. Serves the Orlando metropolitan area including Winter Park, Altamonte Springs, and Kissimmee. Markets broadly to Central Florida, though the team appears small, so confirm response times for locations outside the immediate Orlando metro.
Review consensus
Jason is named in at least 20 reviews and draws praise for clear communication, honesty, and personally guiding clients through the process. Dale appears in several reviews alongside Jason, praised for being knowledgeable and handling work efficiently. Char is mentioned for helping clients through the process and doing quality work. Reviewers repeatedly highlight fair pricing, fast response times (including weekend and after-hours calls), clean work areas, and willingness to coordinate referrals for related trades like roofing and drywall repair. Several reviewers note the team explained the mold remediation process in detail, which helped reduce stress.
0 found across 38 total reviews at 5.0★. No one-star reviews exist in the last 18 months. There are no negative reviews of any kind (3 stars or below) in the recent window.
The absence of any negative reviews across 38 entries is unusual. Several positive reviews come from single-review accounts, which is common for restoration companies where customers only write a review after a one-time emergency. However, several also come from Local Guides and reviewers with 10+ reviews, which adds credibility. The review pattern suggests a small, owner-operated company where Jason personally manages most client relationships, which naturally limits volume but keeps satisfaction high.
Jason Gagnon (owner — praised in 20+ reviews for communication, honesty, and hands-on involvement). Dale (team member — praised for knowledge and efficient work). Char (team member — praised for helpfulness and guiding clients). Dave (team member — praised alongside Jason and Sammy). Sammy (team member — praised alongside Jason and Dave).
Ask for Jason directly. He personally handles most client interactions and reviewers consistently credit him with setting expectations clearly. Since this company does both testing and remediation, get your post-remediation verification from a separate, independent assessor. The track record is strong but still building, so check that their current capacity can handle your timeline.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest. Florida law requires post-remediation verification by an independent mold assessor, and their hotel page says they maintain that separation, but ask upfront whether the assessor who tests your property is truly independent of their remediation team.
- Their FAQ claims service across all of Central Florida, including Winter Park, Altamonte Springs, and Kissimmee. For properties outside the Orlando metro, confirm response times before booking.
- With 38 reviews and no negatives, the sample is still small. A perfect 5.0 may not hold as volume grows.
- The website is heavy on marketing language and SEO content. The substantive technical detail is mostly on the hotel remediation page. For residential jobs, ask specifically what equipment and methods they will use on your property.